February, 2013 - IP Office Assistance

February 28, 2013May 18, 2014Merlin Legend/Magix

Changing the name on an extension on Merlin Legend

Merlin Legend, All releases

To change the name on phone, you need to re-label the extension.

A label can have a maximum of seven characters.

To administer Labels for Extensions from the System Programming console:

Press Menu.
Press System Program.
Press Exit or Start.
Press More or Right Arrow Key.
Press Labeling.
Press Directory.
Press Extension.
Dial the extension number that you want to administer.
Press Enter.
Press Drop.
Enter the label information for the extension number selected. (Remove the plastic covers from the line and feature buttons, and remove the white labels. You will see the letters “A-F” on the display and the letters “G-Z” on the buttons. Enter the new name of the extension. See note below.)
Press Enter.
Press Exit or Back.
Press Home or Exit to exit programming mode.

Note: When programming on the system programming console, use the buttons next to the display to specify the letters A through I and punctuation. Use the line/feature buttons to specify additional alphanumeric characters for labels. Use the template provided with the System Programming console to see which line buttons correspond to which alphanumeric characters. (you will have to remove the plastic overlays to see the letters)

February 28, 2013May 18, 2014Partner

Changing time on a Partner.

Partner ACS, any release
Changing the time on a Partner system must be done from extension # 10 or 11.

1. At station(Ext.10 or 11) press feature, 0, 0
2. Press the left intercom 2 times
3. Enter # 103
4. Enter the correct time in 24 hr. format, for example:
* to set the time for 09:00 A.M., enter 0900
* to set the time for 04:45 P.M., enter 1645
5. Press feature, 0, 0

February 28, 2013May 18, 2014Partner

Adding a new mailbox in Partner Mail VS

Partner Mail VS, all releases.

Dial intercom 777, or press the “Mail” button
Dial 99#
Dial password (default is 1234) and #
Dial 9
Dial 4 for mailbox programming
Dial mailbox number to be added and # (iff all mailboxes have been assigned, another mailbox must be deleted before a new one can be created)
Dial 4 to create this mailbox

February 28, 2013May 18, 2014Partner

Change voice mail password on Partner Voice Messaging PC card

Partner Voice Messaging (pc small or large)

If you are not sure which voicemail system you have, go here first.

To reinitialize a password to 1234:

From any phone, (or remotely, press *7 when you hear the voicemail greeting.)

Log into System Administration by pressing “Intercom 777″ or the “get mail” button.

When prmpted for the mail box number, enter “0″ followed by the “#” sign.

Enter the Admin password, “1234″, followed by the “#” sign.

Press 7 followed by the mailbox number. Then, press # to reinitialize a password. The mail box number is NOT the extension number.

Mailbox      Extension
1                     13✔
2                     14✔
3                     15✔
4                     18✔
5                     19✔
6                     20✔
7                     21✔
8                    22✔
9                    10
10                 11
11                  12
12                  16
13                 17
14                 23

February 28, 2013May 18, 2014Partner

What are the codes for buttons on my Partner system?

If you want to program a button for commonly used features, below is a list of the features. Not all features wil work on all systems, so check your manual to be sure.

Remember, to program a button, first go to the phone:

Press FEATURE 00 (zero, zero)

press the button you want to program,

Press the feature code

Feature 00 (zero, zero) to exit programming.

F01	Do Not Disturb²
F02	Exclusive Hold²
F03	Recall
F04	Save Number Redial
F05	Last Number Redial
F06	Conference Drop²
F07	Privacy²
F08	Touch-Tone Enable
F09XX	Message Light On¹
F10XX	Message Light Off¹
F11,XX,XX	Call Forwarding/Call Follow-Me¹
F11,XX,*PP	Cell Phone Connect¹
F11,XX,PP	Remote Call Forwarding¹
F12	Account Code Entry²
F13XX	Manual Signaling (beep or ring)¹
F13*XX	Manual Signaling (voice signal)¹
F14	Voice Mailbox Transfer²
F15	VMS Cover²
F16	Caller ID Name Display²
F17	Caller ID Inspect²
F18	Voice Interrupt On Busy Talk-Back²
F19	Background Music²
F20, XX,XX	Call Coverage¹
F21	Station Lock
F22	Station Unlock²
F23	Caller ID Call Logging and Dialing²
F24	Record-a-Call²
F25	Call Screening²
F41	Contact Closure 1
F42	Contact Closure 2
F59	System Release Status²

1 These features can be used by the telephone user and the System Administrator. F represents the “FEATURE” button I represents the “INTERCOM” button; XX represents a system extension number; PP represents a Personal Speed Dial code; G represents a single-digit group number; and LL represents a system line number.

2 Available only on system phones.

February 28, 2013June 8, 2014Partner

Prevent calls from being interrupted by another associate on Partner?

Partner ACS, Partner II, and Partner Plus, all releases

Automatic Extension Privacy is a feature that prevents other people from joining calls at your extension with out your permission. This is a feature that is available on individual phones either by System Programming or by programming this feature to a button.

Programming

From Extension 10 press the Feature button followed by 0 0. Touch the System Program (left intercom) button twice.
Dial # 3 0 4
Dial the extension number to be programmed with Automatic Extension Privacy.
Dial one of the following

= Assigned
= Not assigned.

Press Next Item to program another extension for privacy.
When finished press the Feature button followed by 0 0 to exit programming mode.

This will turn “Privacy” for the phone, on, fulltime. If you wish to have the ability to turn the feature on/off at your discretion (helpful when you need multiple users to listen to the same call), then you should program a “Privacy” button on the phone.

February 28, 2013May 18, 2014Partner

How to Program a Flash/Recall button on a Partner System

When you are using Centrex type phone lines from your local phone company you need to program a Flash (or Recall) button onto your Partner telephone. (This is for all releases of Partner). To start programming:
Press the FEATURE button
Press 00
Touch the button you want to use
Press FEATURE 03
Press FEATURE 00 to exit programming

To use simply press the button when you are currently active on the call and it will give you centrex dial tone.

This feature works well when you would like to transfer a call off site and you don’t want to use up 2 phone lines for the whole call.

February 28, 2013May 18, 2014Partner

Programming line ringing on a Partner

Partner, all releases.

Examples

Receptionist Call Routing. If you want calls to be answered by the receptionist first, set the lines at the receptionist’s extension to Immediate Ring and the lines at the users’ extensions to No Ring. (This is the factory setting)

Receptionist Backup. If you want all calls on a line to ring directly at users’ extensions -with the receptionist providing backup -set the line at the users’ extensions to Immediate Ring. Then set the line (or lines) at the receptionist’s extension to Delayed Ring. An incoming call that is not answered by a user within 20 seconds will also ring at the receptionist’s extension.

February 28, 2013July 18, 2014Partner

Changing the Greeting on a Partner Voicemail

Partner Voicemail, All releases

First, we need to figure out exactly which voicemail you have.

Dial into your voicemail system, either by pressing the “Get Mail” button, or “Intercom 777″.

Once connected you will hear the “voicemail lady” say, “welcome to Partner……”

If Partner Mail VS, click here.

If Partner voice messaging PC card, click here.

If Partner Messaging R1.0, R6.0 or R7.0, click here.

If Partner Mail (standalone Box), click here

February 28, 2013May 18, 2014Partner

What release Partner system do I have?

All Partner Releases

Partner phones will work on the entire series of Partner phone systems. But for programming, you do need to know which release you do have.

If you have a Partner ACS, from any display phone, you can press, “Feature 59″, and it will display the release and firmware revision.

If nothing happens, it is an older Partner plus or Partner II. In that case you need to do a “beep test”:

To perform the test, access any phone line and press “feature #1″ You will hear a series of beep tones. Use the following to determine which Partner Processor you have.