IP Office

Basics of Virtualization with IP Office

Updated for 9.1

This is not intended to be the only document needed for implementation, but merely to spell out the general steps needed to begin deployment.

The first benefit of Virtualized Server Edition, is that there is no hardware or server to purchase. You can have an SCN of any mixture of virtual, server based or IP500 appliances in that SCN.

For EVERY virtual server edition, you will need a “Virtual Server Edition” license (275694-IPO R9 VRTULZD SE ADI LIC) and for every server based and/or IP500 appliance, you will need a “Server Edition” license (275658-IPO R9 SE ADI LIC).

read more
IP Office

Delayed Auto Attendant on IP Office

Auto Attendants on IP Office are very capable with either Voicemail Pro or Embedded VM.  Both are a very good solution, but can be cumbersome in setting up a delayed Auto Attendant.  While there are several ways to accomplish this, this article describes the most reliable and versatile way of accomplishing the task.  Basically, HG -> User -> SC -> AA is the method.

1.  The first step is to creat the AA in voicemail (pro or embedded) and create a shortcode that calls the Auto Attendant.  For Embedded Voicemail the code would be:

read more
IP Office

Allow users to change their own VM Passwords

So, a few days ago, I posted a blog about a module from Austin, for a way to take a range of extensions, and change the mailbox password in Voicemail Pro. This is pretty awesome if you need to set a default password, and don’t want to leave it blank.

But, it came up that someone wanted to automate it so the telephony admin would never be needed. If a user lost their mailbox password, they wanted to give the end user the ability to reset it, with out the admins intervention.

At the bottom is a link to download the module for Voicemail Pro.

read more
IP Office

Change range of Voicemail Passwords – VM Pro

This was reprinted , with the permission of the author, Austin A.

pswd_range-300x184

Necessity is the mother of all invention.  I needed a way to setup voice mail codes quickly for a lot of extensions. Wrote up this VM Pro module to do the work.
Module asks for start of range, end of range, and pass-code to set. Then loops through extension list finding valid user/mailbox extensions. If it finds a HG or non-existent extension, it skips it. Does this until the last one, then notifies you of completion and then disconnects.

read more
IP Office

How to set up Overlap Dialing in Voicemail Pro

Sometimes it will come up that a customer wants to use a certain selector code, that interferes with the dialing plan.  I don’t know if there is a technical term, so from this moment on, I will refer to it as “Overlap Dialing”.  So, to go along with this massively creative title, we will discuss how we can overcome this obstacle.

Below is a generic Auto Attendant.  Note that the extensions are in the 2XXX range.

AA

So, as you see, anyone that dials an extension that begins with a 2, it transfers to the appropriate user.  But, what if we need to set up a selector code, that allows the button press of 2, to transfer to the Group, “Service”.

read more
IP Office

Changing Auto Attendant Greetings in Voicemail Pro – Easy Way

Avaya IP Office manuals are awesome, in that there are lots of them.  But sometimes the simple things, are the hardest to do.  With Voicemail Pro, there is no default way to modify a greeting for an Auto Attendant or Queue greeting.  So, first we will run through a quick and easy way to modify greetings.

As you can see in the below illustration, you just need to create a menu action, and add selector codes for whichever amount of greetings you want to modify.  Here we have a fairly simple install, a Day greeting, Night Greeting and a single Queue greeting.

read more
IP Office

Upload .wav files to Linux VM Pro installations

With Avaya’s IP Office having the ability to install Vociemail Pro and One-X Portal for IP Office, on a Linux server (including the Unified Communications Module) the question comes up a lot; “How do i transfer my wav files to VM Pro?”  The reverse question of that is also, “How do i back up my files?”

So lets run through that.  First off, we need an SSH client, i prefer Filezilla.  Its free and easy, and works on MAC (yay).

After you download it, you will need to make a connection.  For today’s exercises, we will do so on a UCM, at IP address, 192.168.100.37.  So at the top of the Filezilla window, in the HOST box, enter your IP Address.  Username and password are the same as web control.  In the PORT box, enter 22 (SFTP port).  Then, just press enter and it will authenticate.

read more
IP Office

How do i change the name of a phone in IP Office?

  • Open Manager.(if you dont know, see Opening Manager Config)
  • Click on Users.
  • Click on the User’s name.
  • Retype the User’s new name in both Name and Full Name fields.  The name tab should be first initial and last name with no spaces.  The full name should be the first and last with a space between.
  • Under the Voicemail tab, delete all star’s in the password field (this will have no password for the new User, so simply press # when prompted for password.)
  • Click OK when changes are finished.
  • Save the configuration.(if you dont know, see Saving Config)

    • read more
    IP Office

    How do i open a config in IP Office?

    To do basic administration in IP Office, we would use a GUI application called Manager.  Usually it is installed on the PC running Voicemail Pro.

    The default location is “C:All Programs/Avaya/IP Office/Manager/Manager.exe”.

    Once you run that program, as it comes up, it will scan the sub-net or look for the specific IP address you entered last time it was used.  If that works, you will see a pop up of your IP Office, or all of your IP Offices.

    Select the IP office you desire to make changes to, and click OK in the bottom right corner.  At this point you will be prompted for a username and password.  While the installers might have changed this, the default is: Administrator/Administrator.

    read more