IPO R12 Now Available

Avaya IP Office release 12 is now available on PLDS.

One of the things we noticed right away was that our Demo IPO 500v2 with an R11 license seemed to run without errors or warnings on R12. We’re not sure if this is intentional or whether the system will go into grace mode eventually because it’s only been a few hours so far.

The GA bulletin regarding R12 has been published as GlobalIPOfficeTechnicalBulletinR12.0GA and of particular note in the document is the statement “There are no additional Service Packs planned for R11.1 after 11.1.3. Service Pack 2 June 2024 all future fixes will be delivered in R12 Service Packs.”

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IP 500v2 Release 12

IP Office Release 12

IP Office Release 12 is planned for general availability by April 30, 2024 and here’s what to expect with the update.

OS Change to Rocky Linux

The backend OS for Server Edition and Application Servers is changing from CentOS 7 to Rocky Linux 9. This is coming just in time since CentOS 7 is slated to be end-of-life as of June 30, 2024. It also means that the upgrade is more complex than some previous major releases. It is, however, expected to be much the same as the process was for going from R11.0 to R11.1. Fortunately, Rocky Linux should be much easier to upgrade than the process was for CentOS 6 > CentOS 7 > Rocky Linux 9.

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Set time on IP Office

VM Pro/Manager:

The time is normally obtained using Time protocol (RFC868) requests. Note this is different from Network Time Protocol (NTP). The Voicemail Pro server and the Manager program can both act as Time servers, other RFC868 server sources are not supported.

If the IP Office system time is wrong, open Manager, and check:

System ➤ System tab ➤ Time Setting Config Source = VoiceMail Pro/Managermantad1.png

Note that if you are running Manager when the Voicemail Server starts, Voicemail does not start it’s time server daemon. Therefore, always close Manager before you start or restart Voicemail Pro.

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IP 500v2 Release 12

Re-config IP500 w/DTE

The DTE port on the back of an IP Office Control Unit is not normally used when configuring an IP Office system. However the DTE port can be used to erase the system’s operational software and/or configuration if necessary.

Due to the drastic nature of these actions they should only be performed if absolutely necessary to return a system back to working order. In either case you must ensure that you have a backup copy of the system configuration.

Access to the DTE port requires a serial cable between your PC/Laptop and the IP Office (such as a standard modem cable).

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Editing an IP Office configuration in Excel

Back to IPOfficeHelp.com

HOWTO: Editing an IP Office configuration in Excel
Kyle L Holladay, Sr

Many items in your IP Office configuration can be edited directly in the configuration.csv file outside of the Manager application saving a large amount of time. This guide will provide basic information on how to export your configuraiton.csv and edit select User information. Until you are comfortable with this method I would suggest that you limit its use to a lab environment

Note: You MUST NOT add nor delete any records when using this method. (i.e. you cannot add/delete an extension, user, incoming call route). You must create all records in Manager before doing your Export. You can then modify the information associated with that record using the method below.

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Avaya IP Office voicemail pro module

Use hunt group status in Voicemail Pro call flows

This post describes you how to use the different status of a hunt group (in service, night service, out of service) as a switch within Voicemail Pro call flows.  Posted from Florian Wilke’s site: (https://blog.fwilke.com/use-hunt-group-status-in-voicemail-pro-call-flows/#more-865)

The challenge

Didn’t you have the challenge that the local users should be able to switch between different ways a call should flow through Voicemail Pro? And wouldn’t it be nice if it were possible to do this through a phone button? And furthermore… shouldn’t it be possible to light the button if a chosen condition is set? And all that from different users and phones?

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Avaya CPaaS connected to IP Office

Configure Avaya CPaaS SIP Trunks with IPO

There is a commercial offering for Avaya SIP trunks, See this doc.

In a pinch if we needed some trunks for a customer, we have used Avaya CPaaS for SIP trunks.  This is (so I have heard) the equivalent of a Twilio SIP trunk.

You can claim a number in less than 10 minutes, and provision the IPO in as much.

First, let’s set up the SIP trunk and grab a new number.  Go to cloud.zang.io.


From the dashboard, go to SIP>DOMAINS.

Click on Create SIP Domain

Assign the domain name.  The Domain name you enter will prepend the “sip.zang.io”.  Give the Domain a friendly name.

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Jacks and ports on the back of an IP500v2 cabinet

Default Security Settings via DTE

If you have forgotten the security settings, and need to reset them, you can do so as long as you are on site….

This will reset all security settings, but will not affect the config at all…YAY!

Start the terminal program on your PC.  Ensure that it has been setup as listed in DTE Port Settings.

Once connected, enter AT (note, it is upper case)


You will be prompted to confirm the control units MAC address before continuing.  Enter teh MAC address.

After approximately a minute, the control unit will respond with an OK when the action has been completed.

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SMDR Settings for Avaya IP Office

Free IP Office SMDR Server

IP Office has the ability to send SMDR info by default, FOR FREE!  You just need something to grab the info….

(Also, a great tool from a Tek-Tips user, Dave Hope. https://davehope.co.uk/projects/smdr-receiver/)

Quick Links:

  1. How to access IP Office for Basic SMDR
  2. Background Information
  3. Installing NCAT
  4. Overview
  5. NCAT Installation
  6. Configure IP Office
  7. Create a Batch File to start listening on the Port
  8. How to access IP Office for Basic SMDR
  9. Create a Batch File to End NCAT
  10. Test your Files
  11. Creating Scheduled Tasks
  12. Test you Task schedule
  13. Appendix A
  14. Sample Batch Files
  15. Sample Task Scheduler Files

How to access IP Office for Basic SMDR

The purpose of this document is to provide guidelines for configuring IP Office and a PC to be able to receive basic SMDR information that can be accessed using an application that can view / open a .CSV File.

By default, IP Office provides the ability to retrieve RAW SMDR information. This document will explain how to use an open source application called NCAT to listen for SMDR transmissions from the IP Office and write the records to a .CSV file format.

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Avaya J169 SIP Phone

Install SIP phones on IP Office

Had a few calls from customers on SIP phones.  Obviously, if you are using the J100 series on IP Office R11, you are going to have to implement SIP phones.  J100 ONLY run SIP, when connected to IP Office R11.  HOWEVER, they do work on R10.1, but ONLY as h323 phones.  So, why would you downgrade all those phones just to run them on 10.1, when 10.1 will be going EOS with the next major release?  Just upgrade the damn IPO.

So, to get the J series working, we need some settings within IPO set, and then the IPO will autogenerate the 46xxsettings.txt file.

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