IP Office Assistance

Partner Voice Messaging (pc small or large)

If you are not sure which voicemail system you have, go here first.

To reinitialize a password to 1234:

From any phone, (or remotely, press *7 when you hear the voicemail greeting.)

If you want to program a button for commonly used features, below is a list of the features.   Not all features wil work on all systems, so check your manual to be sure.

Remember, to program a button, first go to the phone:

Press FEATURE 00  (zero, zero)

press the button you want to program,

Press the feature code

Feature 00 (zero, zero) to exit programming.

2 Available only on system phones.

Partner ACS, Partner II, and Partner Plus, all releases

Automatic Extension Privacy is a feature that prevents other people from joining calls at your extension with out your permission. This is a feature that is available on individual phones either by System Programming or by programming this feature to a button.

Programming

1. From Extension 10 press the Feature button followed by 0 0. Touch the System Program (left intercom) button twice.
2. Dial # 3 0 4
3. Dial the extension number to be programmed with Automatic Extension Privacy.
4. Dial one of the following

1. = Assigned
2. = Not assigned.

1. Press Next Item to program another extension for privacy.
2. When finished press the Feature button followed by 0 0 to exit programming mode.

This will turn “Privacy” for the phone, on, fulltime.  If you wish to have the ability to turn the feature on/off at your discretion (helpful when you need multiple users to listen to the same call), then you should program a “Privacy” button on the phone.

When you are using Centrex type phone lines from your local phone company you need to program a Flash (or Recall) button onto your Partner telephone. (This is for all releases of Partner). To start programming:
Press the FEATURE button
Press 00
Touch the button you want to use
Press FEATURE 03
Press FEATURE 00 to exit programming

To use simply press the button when you are currently active on the call and it will give you centrex dial tone.

This feature works well when you would like to transfer a call off site and you don’t want to use up 2 phone lines for the whole call.

Partner, all releases.

Examples

Receptionist Call Routing. If you want calls to be answered by the receptionist first, set the lines at the receptionist’s extension to Immediate Ring and the lines at the users’ extensions to No Ring. (This is the factory setting)

Receptionist Backup. If you want all calls on a line to ring directly at users’ extensions -with the receptionist providing backup -set the line at the users’ extensions to Immediate Ring. Then set the line (or lines) at the receptionist’s extension to Delayed Ring. An incoming call that is not answered by a user within 20 seconds will also ring at the receptionist’s extension.

Partner Voicemail, All releases

First, we need to figure out exactly which voicemail you have.

Dial into your voicemail system, either by pressing the “Get Mail” button, or “Intercom 777″.

Once connected you will hear the “voicemail lady” say, “welcome to Partner……”

If Partner Mail VS, click here.

If Partner voice messaging PC card, click here.

If Partner Messaging R1.0, R6.0 or R7.0, click here.

If Partner Mail (standalone Box), click here

All Partner Releases

Partner phones will work on the entire series of Partner phone systems.  But for programming, you do need to know which release you do have.

If you have a  Partner ACS, from any display phone, you can press, “Feature 59″, and it will display the release and firmware revision.

If nothing happens, it is an older Partner plus or Partner II.  In that case you need to do a “beep test”:

To perform the test, access any phone line and press “feature #1″  You will hear a series of beep tones.  Use the following to determine which Partner Processor you have.

All releases of Partner

Lets say that you currently pick up line 1 to make an outgoing call, but you want to pick up your last line (in this case we will say we have 6 phone lines).

This feature is called “Auto line select”

To program Auto line select:

From extension 10 or 11:
Press feature 00
LEFT INTERCOM
LEFT INTERCOM
RIGHT INTERCOM
Enter the extension number of the extension you need changed.
press ** (start, star)

Then the order you want the lines to get picked up
Then ** (star, star) when done

If you do not know which voicemail you have, click here.

For Partner mail VS (all releases except Rel 5):

If you do not know which voicemail you have, click here.

From any phone:

• Dial Intercom 777, or press the “voicemail” button.
• When prompted for mailbox number, Press 0 followed by “#” key.
• Press “3″ , “to record automated attendant menu prompt”
• Press 1 to record a new prompt.  Press 1 when fiished.
• 21 to re-record, 23 to listen and *(Star), #(Pound) to save recording