IP Office Assistance

1. Dial into voice mail.
2. Dial System Administrator’s extension number and # (default is 9997).
3. Dial the first System Administrator’s password and #.
4. Dial 9 for the Administration menu.
5. Dial second System Administrator’s password and #.
6. Dial 2 for the Schedule.
7. Dial 1 to Update the System Date and Time.
8. Dial the current date as mmddyy.

• Dial a *# to confirm the date.
• Dial 1 to re-enter.

Merlin Mail

The Merlin Mail runs on a separate clock from the Legend, Magix or Merlin II switch. The Mail’s clock determines what time and date are recorded on voice messages left in mailboxes. The system stamps each message with the date and time. The subscriber can obtain that information by listening to the message header. The clock also determines what times the day and/or night message will play on the Auto Attendant if the mail system controls the opening/closing schedule for the business phone system. If the time is several minutes off, or the system loses power, the date and time will need to be reset.

How to reinitialize a password on a personal mailbox in MERLIN Messaging:

1. Dial into the System Administration mailbox:

[0] [#]
[Password] and [#]
[9]

1. Dial [2] for Extension Administration.
2. Dial [extension number] and [#].
3. Dial [3] to Reinitialize the Password.
4. Dial [*] [*] [9] to exit.

After the password has been initialized you can dial into voice mail and use the following procedure:

Through the use of the Labeling feature, the system manager can program the system to provide identification information (labels and posted messages) on display telephones.

Alphanumeric labels can be assigned to the following:

• System Speed Dial Directory – Use this procedure to establish System Speed Dial numbers for all system users. You can also use this procedure to enter the alphanumeric labels shown on display telephones (for the System Directory feature of the MLX telephone).
• Extension Directory Listings – Use this procedure to establish alphanumeric system labels for display telephone users to identify the person calling or leaving a message. This procedure is also used to program the Extension Directory feature for MLX telephones.
• Outside Lines/Trunks – Use this procedure to establish alphanumeric system labels for display telephone users to identify the line or trunk being used.
• Group Calling – Use this procedure to establish alphanumeric system labels for display telephone users to identify calling groups.
• Posted Message – Use this procedure to add or change existing posted messages. The posted messages allow callers with display telephones to know why the called extension does not answer.
• Personal – Use this procedure on an MLX-20L telephone to establish up to 50 Personal Speed Dial numbers with alphanumeric labels. The information entered in the Personal Directory at an MLX-20L telephone allows that user to store, show and dial each of the 50 entries from that phone only.

Note: When programming on the system programming console, use the buttons next to the display to specify the letters A through I and punctuation. Use the line/feature buttons to specify additional alphanumeric characters for labels. Use the template provided with the MLX-20L telephone to see which line buttons correspond to which alphanumeric characters.

Merlin messaging, all releases

The MERLIN Messaging runs on a separate clock from the Legend or MAGIX switch. The clock determines what time and date are recorded on voice messages left in mailboxes. The system stamps each message with the date and time. The subscriber can obtain that information by listening to the message header. The clock also determines what times the day and/or night message will play on the Auto Attendant if the mail system controls the opening/closing schedule for the business phone system. If the time is several minutes off, or the system loses power, the date and time will need to be reset.

System Speed Dial lets the system manager program frequently used numbers that can be dialed from any extension (including data workstations) using a 3-digit code. The user lifts the handset or press Speaker then Presses a programmed Speed Dial button, or presses Feature and dials the 3-digit Speed Dial code.

System Speed Dial is available on all releases.

Telephones: All except Queued Call Console (QCC) operators.

Factory setting: 600 – 729 (cannot be changed).

Programming Code:
Onto a button – *24 + System Speed Dial code

Merlin Legend, All releases

To change the name on phone, you need to re-label the extension.

A label can have a maximum of seven characters.

To administer Labels for Extensions from the System Programming console:

1. Press Menu.
2. Press System Program.
3. Press Exit or Start.
4. Press More or Right Arrow Key.
5. Press Labeling.
6. Press Directory.
7. Press Extension.
8. Dial the extension number that you want to administer.
9. Press Enter.
10. Press Drop.
11. Enter the label information for the extension number selected.  (Remove the plastic covers from the line and feature buttons, and remove the white labels.  You will see the letters “A-F” on the display and the letters “G-Z” on the buttons.  Enter the new name of the extension.  See note below.)
12. Press Enter.
13. Press Exit or Back.
14. Press Home or Exit to exit programming mode.

Note: When programming on the system programming console, use the buttons next to the display to specify the letters A through I and punctuation. Use the line/feature buttons to specify additional alphanumeric characters for labels. Use the template provided with the System Programming console to see which line buttons correspond to which alphanumeric characters. (you will have to remove the plastic overlays to see the letters)