Linux VM Pro - IP Office Assistance

April 25, 2024April 26, 2024IP Office

IP Office Release 12

IP Office Release 12 is planned for general availability by April 30, 2024 and here’s what to expect with the update.

OS Change to Rocky Linux

The backend OS for Server Edition and Application Servers is changing from CentOS 7 to Rocky Linux 9. This is coming just in time since CentOS 7 is slated to be end-of-life as of June 30, 2024. It also means that the upgrade is more complex than some previous major releases. It is, however, expected to be much the same as the process was for going from R11.0 to R11.1. Fortunately, Rocky Linux should be much easier to upgrade than the process was for CentOS 6 > CentOS 7 > Rocky Linux 9.

November 20, 2015IP Office

Migrate Windows Voicemail Pro to Linux

With the UCM and the introduction of the Application Server, we no longer need to give money to Bill Gates or the Evil Empire (Microsoft). Then, once that took off, Avaya used that as a base, for Server Edition.

If you are scared that you will need to learn Linux, in order to work on treh UCM/Application Server/Server Edition, then fear no more. Think about it, we just use clients to program things….One-X Portal uses WebAdmin; IP Office uses Manager (or web manager); Voicemail Pro uses a client. SO nothing Linux yet.

September 15, 2014September 22, 2014IP Office

Custom Greetings in Voicemail Pro

If you want to create professional recorded auto attendant greeting, here is how.

1. Go find a Windows XP or Server 2003 machine – you know you have one somewhere – and copy this file C:\Windows\System32\sndrec32.exe and copy it to your Windows 7 or 8 machines.

2. Open the XP / 2003 Sound Recorder App:

3. Click File, Properties:

4. Click Convert Now…

5. Change your settings to

Format: PCM (that’s the default, so nothing to change here)

Attributes: 8.000 kHz, 16 Bit, Mono

To save yourself some time, after you make that selection do like I did and click the Save As… button and give it an easy to remember name such as “Avaya IP Office”. Next time you can just select that item from the list instead of picking from the long list of possible attributes.

July 21, 2014August 9, 2014IP Office

Route Calls by Area Code in Voicemail Pro

There are a couple ways to route calls via caller ID. Using database routing is neat and simpler, but you need Advanced Edition, so this will not work for Server Edition. Using the “Variable Routing” action, makes this possible on Server Edition though. Not as clean as a database, but it is what it is.

Voicemail Pro can use a “Variable Routing” action, to route a call based on a variable. The variable we, obviously would use to route a call by area code, would be $CLI.

February 17, 2014July 18, 2014IP Office

Change Conf Passwords

In the past we have added a conference bridge menu to IPO Office and Voicemail Pro. We have also added the ability for a user to set a password in Manager, and use that password in order to gain entry into the conference bridge.

This was good, but the IP Office system admin would need to add the password manually, and change when needed. Now, we would like to give a user the ability to set their own password and change it as well.

For now, lets not worry about the red circles, those are the recordings we will need to do at the end….

February 17, 2014May 18, 2014IP Office

Conference Meet Me in VM Pro

With Preferred Edition, you have the ability to use conference meet me short codes. Using Voicemail Pro modules, we can create a module that allows callers to enter their bridge number.

If you used this help guide to help set up the meet me bridges, we will expand on that….although you do not need to use our codes…

So, as you see, we just have a basic module asking for the conference ID, or extension number of the conference bridge. When the caller presses any amount of digits, that will transfer to those digits.

February 17, 2014July 9, 2014IP Office

Conference Bridge with Passwords

To compliment the fact that Voicemail Pro can offer conference meet me bridges, often, I get asked by a customer to create a way to password protect those bridges. Luckily, VM Pro CAN do this….

Expanding off previous posts, we will create a short code in IP Office:
Code: 42XXX
Feature: Conference Meet Me
Number: . (yes that’s a period)
LineGroup 0

This allows our 4 digit extensions (that begin with 2) to all have a conference bridge of 42100-42999, that matches their extensions…pretty cool.

February 14, 2014July 18, 2014IP Office

Backing up UCM or Application Server

Questions have been coming in regards to the process of backing up a UCM or Application server for an upgrade to R9. While this is mostly the same as a Windows upgrade, there are a few different steps.

First you are going to need an SSH client, to connect to the server. I like Filezilla, but the choice is yours.

First lets backup Voicemail Pro.

You will need to set up your connection to the UCM/APP Server, below are the settings:

Host: IP Address of the server
Username: Administrator (older units default used “web”)
Protocol: SFTP or SSH
Port: 22
Password: Administrator (older units default used “webcontrol”)

September 6, 2013July 9, 2014IP Office

Upload .wav files to Linux VM Pro installations

With Avaya’s IP Office having the ability to install Vociemail Pro and One-X Portal for IP Office, on a Linux server (including the Unified Communications Module) the question comes up a lot; “How do i transfer my wav files to VM Pro?” The reverse question of that is also, “How do i back up my files?”

So lets run through that. First off, we need an SSH client, i prefer Filezilla. Its free and easy, and works on MAC (yay).

After you download it, you will need to make a connection. For today’s exercises, we will do so on a UCM, at IP address, 192.168.100.37. So at the top of the Filezilla window, in the HOST box, enter your IP Address. Username and password are the same as web control. In the PORT box, enter 22 (SFTP port). Then, just press enter and it will authenticate.