IP Office - IP Office Assistance

September 25, 2018May 3, 2024IP Office

Short Codes Explained

Sometimes IP Office Short Codes can be a little tough to understand. Lets dissect them for a minute.

The IP Office uses short codes to match the number dialed to an action. The number dialed or part of the number dialed, can be used as parameter for the feature.

The following types of short code applied to on-switch dialing. The result may be an action to be performed by the IP Office, a change to the user’s settings or a number to be dialed. The order below is the order of priority in which they are used when applied to user dialing.

August 10, 2018May 3, 2024IP Office

Equinox on IPO R11 with Self Signed Certificate

Setting up Equinox on IP Office R11 Server Edition/hosted with Self Signed Certificate

In order to get Equinox client to securely connect to Server Edition or Hosted IP Office, we need to have a certificate. In a previous document, we showed how to create a 3rd party certificate, but maybe you don’t want to use 3rd party, maybe you want to leverage IP Office’s ability to create a self-signed certificate.

1 million foot view of the differences.Certificates that have been signed by a Certificate Authority go through some level of validation and there are only a finite number of Certificate Authorities worldwide. Most devices / browsers already have the Certificate Authorities Intermediate Certificate installed and can therefore easily validate the authorities certificate chain. Depending on the purpose / usage of a certificate would define the level of validation (and cost) associated with those certificates. The plus side to Signed Certificates is that there is no need to load self signed certificates onto most browsers or devices as they are already trusted. The Downside however is that signed certificates have to be maintained on an annual basis and updated before they expire.

August 6, 2018May 3, 2024IP Office

Automate Spaces Install on Avaya R11 Equinox

With IP Office Release 11, Avaya Introduced Equinox as the UC/Soft-phone App. differing from other UC clients for IPO office, Equinox gets its IM/Presence components from the cloud. More specifically, the Zang Cloud, or Zang Spaces (http://zang.io/products/spaces). With Spaces you can sign up for a free account, and have some feature rich collaboration similar to the likes of Slack or Microsoft Teams.

If you like a video rather than reading….

As you can see in the diagram below, the Equinox client connects to the Cloud for IM/Presence needs, while connecting to the local IP Office (premise or hosted) for its telephony features.

May 16, 2016May 16, 2016IP Office

Setting Up A Conference On A B149

This How-To covers setting up a conference on an Avaya B149 Analog Conference Handset. These handsets are supported from R7.0.

I have personally tested these steps on R9.0 and R9.1, but they should apply to any release the handsets are supported on.

Required Configuration:
Check there is a *47 Short Code in the IP Office configuration with the Feature set to Conference Add. If *47 is being used by something else other than Conference Add, create a new Short Code and use this new Short Code in the below steps.

March 26, 2015May 3, 2024IP Office

IP Office Server Edition Backup

Often, we get questions from customers on how to do a backup to Server Edition. It is pretty easy, but most commonly I am finding that people are trying to save the Primary servers backup on the secondary and vice-a-verse.

Get Fingerprint Info!

IMPORTANT! If you might be restoring the backup to different server hardware, it is vital to get the fingerprint/UUID information with these 2 commands per Avaya’s documentation:

ipoffice get_fingerparms 2>&1 | grep “^FP_”

ipoffice get_fingerprint

IP-Office_Backup_Restore_V1_englisch_230928

February 5, 2015Uncategorized

Comparison of IP SoftPhone and Avaya Communicator

With the release of IP Office 9.1, the IP SoftPhone (Re-branded Counterpath Xlite) is no longer supported. The replacement, is a more clean interface, but we do lose some features. No video, no programmable buttons, etc.

See below table for a side by side comparison.


Features	9.0 – IP Office Softphone	9.1 – Avaya Communicator
Windows XP Support	Y	N
Windows 7 Support	Y	Y
Windows 8, 8.1 Support	N	Y
Compliance to RFC 3261 SIP standard	Y	Y
Support for DTMF (RFC 2833, inband DTMF or SIP INFO messages).	Y	Y
Support for Secure SIP (TLS)	N	Y
Support for Secure Media (SRTP)	N	Y
Support for the following audio codecs: G.711, G.729a, G.722	Y	Y
Support for H.264 Video codec	Y	Y
Support for firewall traversal – Remote worker	N	Y
Automatic detection and configuration of audio and video devices	Y	Y
Acoustic echo cancellation, automatic gain control, voice activity detection	Y	Y
Provisioning/licensing from IP Office	Y	Y
Simultaneous User Support	N	Y
Call display & Message Waiting Indicator (MWI)	Y	Y
Speakerphone and Mute	Y	Y
Redial, Hold, Do Not Disturb	Y	Y
Call history – list of received, missed, and dialed calls	Y	Y
Call forward	Y	N
Call transfer	Y	Y
Six-party ad-hoc audio conferencing	Y	Y
Ad-hoc conferencing with IP Office Limits	N	Y
Six-party ad-hoc video conferencing	Y	N
Meetme Audio Conference Controls	N	Y
Single Party Point to Point Video	Y	Y
Support for several languages in addition to English: French, German, Italian, Portuguese, and Spanish.	Y	Y
Contact list containing the individual user’s contacts	Y	Y
Directory containing names from central and personal IP Office directory	Y	Y
The Softphone includes an icon to indicate your presence. Including DND	Y	Y
Instant Messaging	Y	Y
Auto Answer	Y	Y
Password change handling	N	Y
Web Collaboration Integration	N	Y

September 19, 2014September 19, 2014IP Office

Installing E129 On IP Office

So, you have a new E129, now what? As long as you are running 9.0.3, you can use it…..If just 1 phone, I have found that the web interface is easy to configure. I left the phone on DHCP, but once the phone was up, I found the IP address, and set up the credentials in the web administration.

First we need to set an account in the IP Office.

First, lets go to the System tab, then “LAN1>VoIP”. We just need to make sure that the “SIP Registrar Enable” is checked.

Now we will add the user. Go to Users, and add a new user. I called mine “SIPe”, and gave it an extension of 459. Then Go to the Telephony tab and enter a Login Code.

September 19, 2014October 19, 2014IP Office

Token Redemption with IPOSS ONBoarding

The new Avaya token process will be easier for partners to get the customer registered and apply the IPOSS, in 24 hours instead of 4-6 days.

First, you must purchase your IPOSS token from distribution, what you get? Its a piece of paper, showing IPOSS token numbers and what the contract terms are, etc.

Now, you will need to go to http://GRT.avaya.com. On the left you will see a button for “Account Creation”, click that.

Now, select the country where the account is located, and enter the Link ID of the partner. Click Next

July 23, 2014IP Office

How to Manipulate Digits In VM Pro

Would like to thank Andy Ertle at Tier4 Industries (aertle@tier4industries.com – (303) 632-0411)
for pointing us in the direction of “Digit Manipulation” for this post.

For some of our other posts we routed calls by Area code. If receiving 10 digits those would work. But, for whatever reason, if you are inserting a “1” or “91” so you can dial from the call log.

If you are having caller ID come in and include the “1” for instance, we can strip that digit off.

July 21, 2014August 9, 2014IP Office

Route Calls by Area Code in Voicemail Pro

There are a couple ways to route calls via caller ID. Using database routing is neat and simpler, but you need Advanced Edition, so this will not work for Server Edition. Using the “Variable Routing” action, makes this possible on Server Edition though. Not as clean as a database, but it is what it is.

Voicemail Pro can use a “Variable Routing” action, to route a call based on a variable. The variable we, obviously would use to route a call by area code, would be $CLI.

Get Fingerprint Info!

Features