How do I configure Monitor to Troubleshoot IP Office issues
IP Office Ports (Compliments of Kyle L Holladay Sr., R.I.P.)
Exporting Your IP Office Config File.
Tag: IP Office
Standard Base Config by Kyle L Holladay Sr
IP Office Standardized Base Configuration
Designed and maintained by
Kyle L Holladay Sr. July 18, 1973 – March 26, 2013 (R.I.P.)
Build 121911 for IP Office R8 (Initial Release)
StandardBaseConfiguration121911_R8
The standardized Base Configuration is intended to provide a fully customizable platform based on a consistent and stable base configuration for IP Office and Voicemail Pro implementations. I designed the original standard base configuration 2005 to unify the varied programming methods used by individual IP Office technicians within the same organization. By building each configuration based on a standardized core, the end-user’s experience is unified resulting in a higher level of customer satisfaction and a much lower learning curve for support staff.
Creating Conference bridge – Announcing Participants
Creating a simple conference menu is a common request, and with voicemail Pro, we can announce the attendees. There are a few things we would need to set up first.
Here is the conference module we will make:
1. First we need to make a short code for all users to have a conference bridge. Here we use 7 and our extension number (407 for testing).
This is what Voicemail Pro will transfer callers into for a bridge ID. Also, if there are user internal, they will be able to dial 7XXX, where XXX is the extension number of the conference host.
Auto Answer for IP Office
Sometimes call center agents want their phones to answer after 1 ring. With IP Office you can do this. For this to happen, we need to add a new short-code (if it is not already there) for each user that wants this feature.
*DCP
Dial
40000000,0,X,Y,0
l/g 0
(X affects internal calls and Y affects external calls)
With the digit set to “1”, this is normal operation.
With the digit set to “2”, this will give 3 beeps (heard by both parties) and answer the call.
With the digit set to “3”, the agent will get 1 ring cycle, and the call is answered, with the external party not hearing anything…
Sip Trunk from Asterisk to IP Office
Occasionally we hear people that want to connect an Asterisk to an IP Office. The below submission was compliments of Tek-Tips.com
IP Office setup:
1) Create a new SIP Trunk (SIP Licenses are required for this)
2) The only thing you fill in here is the IP address of Asterisks/TrixBox. Please note that this config is done anonymously, so I assume the two machines are either on the same LAN or connected securely via a VPN, I would not recommenced this setup if you are doing this over the internet.
ITSP Domain:
IPSP IP : Asterisks IP
Prim Auth / Pass:
Eveything Else:
Change Conf Passwords
In the past we have added a conference bridge menu to IPO Office and Voicemail Pro. We have also added the ability for a user to set a password in Manager, and use that password in order to gain entry into the conference bridge.
This was good, but the IP Office system admin would need to add the password manually, and change when needed. Now, we would like to give a user the ability to set their own password and change it as well.
For now, lets not worry about the red circles, those are the recordings we will need to do at the end….
Conference Meet Me in VM Pro
With Preferred Edition, you have the ability to use conference meet me short codes. Using Voicemail Pro modules, we can create a module that allows callers to enter their bridge number.
If you used this help guide to help set up the meet me bridges, we will expand on that….although you do not need to use our codes…
So, as you see, we just have a basic module asking for the conference ID, or extension number of the conference bridge. When the caller presses any amount of digits, that will transfer to those digits.
Conference Bridge with Passwords
To compliment the fact that Voicemail Pro can offer conference meet me bridges, often, I get asked by a customer to create a way to password protect those bridges. Luckily, VM Pro CAN do this….
Expanding off previous posts, we will create a short code in IP Office:
Code: 42XXX
Feature: Conference Meet Me
Number: . (yes that’s a period)
LineGroup 0
This allows our 4 digit extensions (that begin with 2) to all have a conference bridge of 42100-42999, that matches their extensions…pretty cool.
Basics of Virtualization with IP Office
Updated for 9.1
This is not intended to be the only document needed for implementation, but merely to spell out the general steps needed to begin deployment.
The first benefit of Virtualized Server Edition, is that there is no hardware or server to purchase. You can have an SCN of any mixture of virtual, server based or IP500 appliances in that SCN.
For EVERY virtual server edition, you will need a “Virtual Server Edition” license (275694-IPO R9 VRTULZD SE ADI LIC) and for every server based and/or IP500 appliance, you will need a “Server Edition” license (275658-IPO R9 SE ADI LIC).
How do i open a config in IP Office?
To do basic administration in IP Office, we would use a GUI application called Manager. Usually it is installed on the PC running Voicemail Pro.
The default location is “C:All Programs/Avaya/IP Office/Manager/Manager.exe”.
Once you run that program, as it comes up, it will scan the sub-net or look for the specific IP address you entered last time it was used. If that works, you will see a pop up of your IP Office, or all of your IP Offices.
Select the IP office you desire to make changes to, and click OK in the bottom right corner. At this point you will be prompted for a username and password. While the installers might have changed this, the default is: Administrator/Administrator.