How to set up Overlap Dialing in Voicemail Pro
Sometimes it will come up that a customer wants to use a certain selector code, that interferes with the dialing plan. I don’t know if there is a technical term, so from this moment on, I will refer to it as “Overlap Dialing”. So, to go along with this massively creative title, we will discuss how we can overcome this obstacle.
Below is a generic Auto Attendant. Note that the extensions are in the 2XXX range.
So, as you see, anyone that dials an extension that begins with a 2, it transfers to the appropriate user. But, what if we need to set up a selector code, that allows the button press of 2, to transfer to the Group, “Service”.