Upgrading a UCM to R9

Because release 9 has an OS update for CentOS, you can NOT use the zip files to upgrade a UCM to release 9.  You must re-image the UCM (or Application server)  If you do this all settings will be lost, so please backup first here….

Application servers will use a DVD for re-imaging, not the USB stick.

First you should backup all data that is necessary, See the post here on how to backup all files.

Second, you will need to build a USB stick for this.  Per Tech Tip 260 from Avaya, below are the supported USB devices.

DataTraveler G3 4GB
DataTraveler G3 8GB
DataTraveler G3 32GB
DataTraveler G2 8GB

Ultra Backup 16GB

JD FireFly 4GB


You will now need to download the UNetBootin software, from, http://unetbootin.sourceforge.net

You will also need the UCM iso file at support.avaya.com

1.  Erase all files on the USB stick, as they will all be deleted in this process, and reformat it as a FAT32 device.
2.  Start the unetbootin application
3.  Select Disk Image
4.  Click the … browse button and select the ISO file.




5.  Click OK. If a warning appears announcing that all data from the USB2 memory key will be lost, click Yes to all. The process of transferring files from the ISO image, to the USB2 memory key and making that device bootable, begins.
Wait until all the steps are finished.
6.  When the process has ended, click Exit. Do not click Reboot now.
7.  Using the file explorer, open the USB folder on the USB2 memory key.
8.  Select the files syslinux.cfg and avaya_autoinstall.conf and copy them to the top level (root) folder, overwriting any existing files with those names.
9.  Remove the USB2 memory key from the PC. The device is ready for use for full software installation.

Now, Lets re-image that UCM!

  1. Insert the USB2 memory key with the new image file into one of the USB ports located on the front of the module.
  2. Shut down the module by pressing the upper button on the module until the lower LED starts to flash green. The shutdown is complete once all module LEDs are off except for regular (every 5 seconds) IP Office heartbeat amber flashes of the lower LED.
  3. Restart the module by pressing the upper reset button again and keeping it pressed until the top LED changes from green to orange, and starts flashing orange.  Then you can let the button go
  4. The module will reboot using the image files on the USB2 memory key.
  5. After approximately 2 minutes,(yes it does take that long, patience young padawan) the top two LEDs change to alternately flashing green. The lower LED remains steady green. This installation process takes approximately 45 minutes.
  6. After the software installation completes, the module restarts. During the restart, if necessary, the module’s firmware is upgraded. The restart, including firmware upgrade, takes approximately 3 minutes.

Remember that this is now a default UCM, so it will get the IP from the LAN1 interface of the IPO.  You will need to browse to that to access the UCM. (http://<IP Office LAN1 address>:7070) to change the IP address to the same thing it was before.

For the procedure to restore all the files, see this….


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