Voicemail Pro - IP Office Assistance

February 17, 2014May 18, 2014IP Office

Conference Meet Me in VM Pro

With Preferred Edition, you have the ability to use conference meet me short codes. Using Voicemail Pro modules, we can create a module that allows callers to enter their bridge number.

If you used this help guide to help set up the meet me bridges, we will expand on that….although you do not need to use our codes…

So, as you see, we just have a basic module asking for the conference ID, or extension number of the conference bridge. When the caller presses any amount of digits, that will transfer to those digits.

February 17, 2014July 9, 2014IP Office

Conference Bridge with Passwords

To compliment the fact that Voicemail Pro can offer conference meet me bridges, often, I get asked by a customer to create a way to password protect those bridges. Luckily, VM Pro CAN do this….

Expanding off previous posts, we will create a short code in IP Office:
Code: 42XXX
Feature: Conference Meet Me
Number: . (yes that’s a period)
LineGroup 0

This allows our 4 digit extensions (that begin with 2) to all have a conference bridge of 42100-42999, that matches their extensions…pretty cool.

February 14, 2014July 18, 2014IP Office

Backing up UCM or Application Server

Questions have been coming in regards to the process of backing up a UCM or Application server for an upgrade to R9. While this is mostly the same as a Windows upgrade, there are a few different steps.

First you are going to need an SSH client, to connect to the server. I like Filezilla, but the choice is yours.

First lets backup Voicemail Pro.

You will need to set up your connection to the UCM/APP Server, below are the settings:

Host: IP Address of the server
Username: Administrator (older units default used “web”)
Protocol: SFTP or SSH
Port: 22
Password: Administrator (older units default used “webcontrol”)

November 25, 2013September 24, 2014IP Office

Deleting VM Pro backups in Linux Installs

If you are doing automatic backups in Voicemail Pro, those backups have a unique file name, for every file. If you are doing daily backups, the file name has the date of the backup in the name.

The problem here, is that the backup does not overwrite itself, and you will soon have a bunch of backups. Normally this isnt an issue, but with the UCM, and a more limited storage, can take up a of space.

So, lets see how to remove some of these files. Luckily Avaya has a perl script built into the UCM, so we just need to point to that and BOOM! WE GOOD!

October 31, 2013May 18, 2014IP Office

Delayed Auto Attendant on IP Office

Auto Attendants on IP Office are very capable with either Voicemail Pro or Embedded VM. Both are a very good solution, but can be cumbersome in setting up a delayed Auto Attendant. While there are several ways to accomplish this, this article describes the most reliable and versatile way of accomplishing the task. Basically, HG -> User -> SC -> AA is the method.

1. The first step is to creat the AA in voicemail (pro or embedded) and create a shortcode that calls the Auto Attendant. For Embedded Voicemail the code would be:

August 6, 2013May 18, 2014IP Office

How do I change Voicemail Password in IP Office

To Change Voicemail Passwords:

Open Manager
Click on Users
Click on the User’s name.
Click on the Voicemail tab.
Enter temporary password in field. Or leave blank (this will have no password for the User, so simply press # when prompted for password.) If you enter a new password, the User will be prompted to change the password when they log in.
Click OK when changes are finished.
Save the configuration.

July 2, 2013May 18, 2014IP Office

Create a moderated conference bridge in IP Office

One thing that comes up in IP Office is, can the conferencing in Voicemail Pro, make a bridge that users hear hold music until the conference owner arrives? With conference meet me, when users arrive, they are just brought into the bridge, hearing a beep every time someone new arrives. But, with release 8, Avaya added the functionality to allow a conference owner to arrive, prior to that arrival, the users in the bridge would hear hold music. Lets talk about how this can happen.

Basically, documentation says that if the short code for conference meet me, matches the extension number, this feature is enabled. So to test that theory, lets look at the differences in short codes.