Tips - IP Office Assistance

July 21, 2014August 9, 2014IP Office

Route Calls by Area Code in Voicemail Pro

There are a couple ways to route calls via caller ID. Using database routing is neat and simpler, but you need Advanced Edition, so this will not work for Server Edition. Using the “Variable Routing” action, makes this possible on Server Edition though. Not as clean as a database, but it is what it is.

Voicemail Pro can use a “Variable Routing” action, to route a call based on a variable. The variable we, obviously would use to route a call by area code, would be $CLI.

July 15, 2014IP Office

How to set up remote access menu

How to create a remote access menu, compliments to Kyle L Holladay, Sr. R.I.P.

1. Download and extract the pre-configured module and associated .wav files

2. Copy the .wav files to x:\Program Files\Avaya\IP Office\Voicemail Pro\VM\WAVS\yyy\Custom (where x=the drive where VMP is installed and yyy=your locale, such as enu)

3. Import the module contained in the menuRemote.mod file into your current Voicemail Pro configuration.

4. Click on the Save & Make Live icon in Voicemail Pro to save the current configuration.

July 9, 2014September 22, 2014IP Office

Set Up Delayed Ringing To Embedded Voicemail

Forward to Embedded VM AA after ringing a hunt group
Compliments of Kyle L Holladay, Sr, R.I.P.

In this example we will route inbound calls to a hunt group and then forward to an Embedded Voicemail Auto Attendant if unanswered after 15 seconds or immediately based on a time profile or “night service” button.

1. Create your Embedded Voicemail Auto Attendant.

2. Create a Short Code (such as *90 in the picture below) that is used to access the Auto Attendant.

3. Create a phantom user and assign it an unused extension (such as 1999 in the picture below) that will be used to forward to the Auto Attendant. On the User’s forwarding tab enable forwarding options (see image) and enter the short code you created above as the forwarding number.

July 6, 2014July 7, 2014IP Office

IP office Remote Access Options

The following are the Avaya recommended remote access options.

• Remote Manager: Default RAS connection to the IP Office.
• Dameware: 3rd party application supplied with each IP Office application CD and is a free install. This software needs to be installed on any PC on which the application requiring support is running. For example, if Voicemail Pro is installed on a separate PC from that of Manager, then
Dameware needs to be installed on both PCs for access to both applications.
• PC Anywhere: Third party application that is licensed to the host and client. PC Anywhere is NOT provided by or licensed through Avaya. This software needs to be installed on any PC on which the application requiring support is running. For example, if Voicemail Pro is installed on a separate PC from that of Manager, then PC Anywhere needs to be installed on both PCs for access to both applications. Avaya Technical Support will use PC Anywhere to aid in the troubleshooting of certain issues, but the business partner must provide connectivity to the site
and username and password information.
• Webex: This third party application is a client service and requires customer interaction. This application is NOT provided by or licensed through Avaya. Avaya Technical Support can also use Webex as a remote desktop client for troubleshooting and data collection. With this application, the Avaya Tier 3 engineer assigned to the trouble ticket will provide access information to an Avaya qualified BP engineer. Internet Explorer 6.0 or newer must be available to use Webex.

June 28, 2014June 26, 2014IP Office

Setting Up Hot-Desking on Avaya IP Office

The Hot-Desking features of the Avaya IP office 500 system allow you to log on at any phone and that phone will then take on the features of your original phone including your extension number, any call forwarding options or pickup group settings. This can be especially useful if you sometimes work at a different location or in fact don’t have one fixed workspace. In order for you to be able to use this feature and log in to a phone you need to get your system administrator to assign you a login code. The very cool thing with IP office Hot-Desking, it doe NOT matter what the origination or destination set is going to be… Meaning, you can have an IP phone normally, but hot desk to an analog conference phone, or a 2 button digital phone.

June 26, 2014June 30, 2014IP Office

Create a Check-Hours Module in Voicemail Pro

Create a checkHours Module for all US Federal Holidays Kyle L Holladay, Sr, R.I.P. This is just a subset of the AWESOME SBC (Standard Base Config) that Kyle created for IPO/Voicemail Pro, Downloaded here..

This document will provide instruction on how to create a checkHours module that can be dropped into your Voicemail Pro call flows that will allow all US Federal Holidays as defined by 5 U.S.C 6103 plus an additional 3 custom holiday conditions. Additionally this module will allow for 4 separate office hours to accomodate multiple offices or varying hours in different departments. Here is an example of how this new checkHours module can be used to route between a day and night auto attendant. The holiday greeting is played prior to the AA greeting and should be recorded similar to “Please note our offices will be closed on Thursday and Friday in recognition of the Thanks Giving Holiday” which would be followed typically by the night menu of something similar to “Thank you for calling Acme Toy Company, you’ve reached us outside of our normal business hours…”

June 26, 2014IP Office

IP office Debug Commands

IP Office AT-DEBUG Commands
Compiled by Kyle L Holladay, Sr. R.I.P.

Command	Parameter	Definition
upgrade	–	Erase Code and Reboot/reload
reboot	–	Reboot
erasenvconfig	–	Erase NV config
eraseconfig	–	Erase config
qbf	–	Send Fox messages to WAN and MGR
call	(service)	Call the specified service
fecpram	–	List FCC parameter data
fecstats	–	List FCC traffic statistics
fecrmon	–	Enable/disable FCC RMON counters
fectrace	–	Enable/disable FCC debug tracing (needs debug build)
fecrestart	–	Restart FCC transmitter
pcmcia	–	Show current PCMCIA status
crc6	–	Display CRC-6 error count
ti	–	Send cmd to Ti/Telogy stack
atmcms	–	Dump status of CM ATM lines
atmcfg	(lineid)	Change configuration of an ATM trunk
atmdump	(lineid)	Dumps configuration of an ATM trunk
atmdiag	(on\|off)	Turn on/off the ATM diagnostic logging
echo	(on\|off)	Turn on/off the ATM Echo cancellation if enabled in configuration
atm4trunks	–	Dump status of ATM4U trunks
atm4lin	(a\|b\|c\|d)	Show/change status of ATM4U lines
dspatver	(a\|b\|c\|d)	Report version number of ATM4U card in Slot A/B
dspatmem	(a\|b\|c\|d)	Read/Write to ATM4U card in Slot A/Bs DSP memory
dspathpi	(a\|b\|c\|d)	Thrash or stop HPI accesses (to DSP) for ATM4U card in Slot A-D
atm4usc	(a\|b\|c\|d)	Send Vinetic Short Command to ATM4U card in Slot A-D
atm4urmb	(a\|b\|c\|d)	Read Vinetic Mailbox command from ATM4U card in Slot A-D
atm4uwmb	(a\|b\|c\|d)	Write Vinetic Mailbox command to ATM4U card in Slot A-D
atm4ucram	(a\|b\|c\|d)	Write Vinetic CRAM Data to ATM4U card in Slot A-D
atm4ulow	(a\|b\|c\|d)	Set ATM4 Vinetic processor in low power mode in Slot A-D
atm4uhigh	(a\|b\|c\|d)	Set ATM4 Vinetic processor in high power mode in Slot A-D
use_diag_cmd	–	use diag commands
conferdsp	–	Read current status of Conferencing DSP
conferdspmem	–	Read/Write to Conferencing DSP memory
conferdspch	–	Compare DSP Image words against what is stored in DSP memory
dspt1a/b	–	Read/Write to T1 card in Slot A/B’s DSP memory
switchdump	–	Dump all the registers on the Ethernet Switch
switchport	–	configure one of the PHY ports on the switch
switchread	–	Read a register on the Ethernet Switch
switchwrite	–	Write a register on the Ethernet Switch
vcmread	–	Read an SPI register on VCM ethernet switch
vcmwrite	–	Write an SPI register on VCM ethernet switch
vcmport	–	configure one of the PHY ports on the VCM switch
phydump	–	Dump all the registers from the PHY connected to the LAN2/WAN port
phyread	–	Read register from PHY
phywrite	–	Write register on PHY
lanstatus	–	Display the connection status of the external LAN/WAN links
gnd	status reset quiesce rx rxt flush cmd token features speed	Perform G&D SmartCard commands (e.g. “gnd speed”)
bri	regs dsp isac lock	Perform BRI commands (e.g. “bri dsp”)
priu	dspver dspqueues dsptrace dspload dspmem dspmsgwr dspmsgrd dspstatus alarmsim egram	Display DSP version information Display DSP message queue information Enable/Disable DSP debug trace Load and run DSP image DSP memory edit DSP message queue test write DSP message queue test read Print DSP statistics Run alarm simulations Receiver equalizer RAM modifications
DVP	RDCMD RDDATA PAGE PREAD PWRITE DREAD DWRITE REVCODE MEMTEST QSAPP INIT CLOSE DOPTS POPTS DDATA PDATA CODEC RING DIAL MWAIT STATUS [C] TEST GAIN POWERETR LLC REGS PROF DPL	read a command/control register read a data register select a memory page perform a paged read perform a paged write perform a direct read perform a direct write read the revision code perform a memory test run the Legerity QuickStart application initialise the subsystem close down the subsystem display device options display port options display device data display port data set the codec law for a port cause a line to ring dial a number use the message waiting indicator display status runs a test on a port set line gains apply power to an ETR phone execute a low-level command dumps registers for a port display a profile set the DTE print level
ipstats	–	Dump IP/ICMP/TCP/UDP stats
ivm-help	–	Embedded Voicemail Commands
ivm-mbox-show	–	Show mailboxes
ivm-mbox-show	Show contents of specified mailbox
ivm-mbox-clear	Clear specified mailbox
ivm-msg-del	nnn dd/dd/dd hh:mm:ss	Delete specified message
ivm-msg-del-all	–	Delete all voicemail messages
ivm-flash-del-all	–	–
ivm-limits-max-nummsg-show	–	–
ivm-limits-max-nummsg-set	xxx	–
ivm-limits-max-mstime-show	–	–
ivm-limits-max-mstime-set	xxx	–
ivm-status-show	–	–
ivm-monitor-toggle	–	–

June 25, 2014June 25, 2014IP Office

SIP Flowroute to IP Office R5

SIP Trunking between Avaya IP Office R5 and Flowroute by
Kyle L Holladay, Sr R.I.P

In this example we will configure a SIP trunk between the Avaya IP Office and Flowroute using registration on LAN1 behind a firewall/NAT. Alternative configurations would include a static public IP or static IP behind a NAT/Firewall which will not be covered in this document.

NOTE: Flowroute claims T.38 version 0 support as of May 2009 however I have not been able to successfully negotiate any T.38 traffic at this point using version 0 at 9600bps and IP Office EI version 5.0 due to a requirement by Flowroute of information in the INVITE that the IP Office does not currently support. Thus far Flowroute’s technical support has been responsive and helpful. The call quality has been fantastic, far beyond what I have come to expect from other ITSP (over the Internet SIP providers).

June 24, 2014July 3, 2014IP Office

SIP Flowroute to IP Office R9

SIP Trunking between Avaya IP Office R9 and Flowroute by
Kyle L Holladay, Sr R.I.P

NOTE: Flowroute claims T.38 version 0 support as of May 2009 however I have not been able to successfully negotiate any T.38 at this point, using version 0 at 9600bps and IP Office EI version 5.0 due to a requirement by Flowroute of information in the INVITE that the IP Office does not currently support. Thus far Flowroute’s technical support has been responsive and helpful. The call quality has been fantastic, far beyond what I have come to expect from other ITSP (over the Internet SIP providers).

June 24, 2014September 8, 2015IP Office

IP Office Default Short codes

Most IP Office control units are available in A-Law and μ-Law models. Typically μ-Law models are supplied to North American locales, A-Law models are supplied to the rest of the world. In addition to the using different default for digital lines and phone, A-Law and μ-Law models support different default short codes. The following table lists the default system short codes present in IP Office Release 5+ system’s configuration.

Short Code	Telephone Number	Feature
*00	Blank	Cancel All Forwarding
*01	Blank	Forward Unconditional On
*02	Blank	Forward Unconditional Off
*03	Blank	Forward ON Busy On
*04	Blank	Forward ON Busy Off
*05	Blank	Forward ON No Answer On
*06	Blank	Forward ON No Answer Off
07N#	Forward Number
*08	Blank	Do Not Disturb On
*09	Blank	Do Not Disturb Off
10N#	Do Not Disturb Exception Add
11N#	Do Not Disturb Exception Del
12N#	Follow Me Here
13N#	Follow Me Here Cancel
14N#	Follow Me To
*15	Blank	Call Waiting On
*16	Blank	Call Waiting Off
*17	?U	Voicemail Collect
*18	Blank	Voicemail On
*19	Blank	Voicemail Off
20N#	Set Hunt Group Night Service
21N#	Clear Hunt Group Night Service
22N#	Suspend Call
23N#	Resume Call
24N#	Hold Call
25N#	Retrieve Call
*26	Clear CW
27N#	Hold CW
28N#	Suspend CW
*29	Blank	Toggle Calls
*30	Blank	Call Pickup Any
*31	Blank	Call Pickup Group
32N#	Call Pickup Extn
33N#	Call Queue
*34N;	Hold Music
35N#	Extn Login
*36	Blank	Extn Logout
37N#	Park Call
38N#	Unpark Call
*39	1	Relay On
*40	1	Relay Off
*41	1	Relay Pulse
*42	2	Relay On
*43	2	Relay Off
*44	2	Relay Pulse
45N#	Acquire Call
*46	Blank	Acquire Call
*47	Blank	Conference Add
*48	Blank	Voicemail Ringback On
*49	Blank	Voicemail Ringback Off
*50	Blank	Forward Huntgroup On
*51	Blank	Forward Huntgroup Off
*52	Blank	Cancel or Deny
53N#	Call Pickup Members
57N#	Forward On Busy Number
*70	Blank	Call Waiting Suspend
70N#	Dial Physical Extn By Number
71N#	Dial Physical Extn By ID
9000	“MAINTENANCE”	Relay On
*91N;	N”.1″	Record Message
*92N;	N”.2″	Record Message
9N	Dial
?	.	Dial

Notes:

N – Match Any Digits
Matches any dialed digits (including none). The Dial Delay Time or a following matching character is used to resolve when dialing is complete.