FNE Codes Decrypted

With mobility (Mobile Twinning) becoming such a common part of life for workers, IP Office can do this with ease, even on Essential Edition.

Remembering that everyone can have Mobile Twinning for free, once the platform is licensed for Essential Edition and higher (Essential, Preferred and Server Edition).

FNE NumberFeatureDID Numbers
00System Dial Tone513-555-1000
01Steal Call513-555-1001
02Auto Call Back513-555-1002
04Forward All Calls513-555-1003
05Forward Busy and No Answer Calls513-555-1004
06Call Forward Disable513-555-1005
07Park Call513-555-1006
08Call UnPark513-555-1007
09Pick Up Group513-555-1008
10Directed Call Pick Up513-555-1009
12Withheld CLI (To External Calls off IPO)513-555-1010
13Enable CLI (To External Calls off IPO)513-555-1011
14Conference Add513-555-1012
15Drop Call513-555-1013
16Private Call (cannot be intruded or recorded)513-555-1014
17Held Appearance Select513-555-1015
18Same as FNE 00 – Dial Tone Appearance (a=)513-555-1016
19Enable Twinning513-555-1017
20Disable Twinning513-555-1018
24DND On513-555-1019
25DND Off513-555-1020
26Blind Transfer513-555-1021
27Transfer to Voicemail513-555-1022

As you can see by the above table, we need to assign every feature we want to use, to it’s very own DID number.  Once set up, you just call that number to activate the feature.  For instance, to turn o Twinning, you would dial 513-555-1017, from the phone number that is set up for mobile twinning….soo lets look at the IP Office side of things.

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Click to call from Outlook

IP Office, back in the day, used to use TAPI to allow users to dial from Outlook Contacts.  Now that Microsoft has entered the voice telephony, they have enhanced capabilities in their products.

With IP office Release 9, Avaya allowed the One-X portal desktop clients to enable the Smart Tag feature set.  So, to have the ability that a user can click on a number in Outlook, Word or Excel, you first need to enable the Smart Tag options in Microsoft

Microsoft Outlook 2007:

1. In the Tools menu, select Options.

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IP Office 9.1 security settings

With 9.1 there are a lot of changes made to add more security to the system.
One of them is is that you are forced to change the default passwords at the first log in.
One exception is when you upgrade from a lower version, you will keep your current credential until you reset the security settings.

So when you want to open the config of your system then you will get a new screen where you are asked to change the default credentials.Security_Reset_9_1-1

Once you have done this and clicked on the OK button then you will get three notifications that the new passwords are set.

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Comparison of IP SoftPhone and Avaya Communicator

With  the release of IP Office 9.1, the IP SoftPhone (Re-branded Counterpath Xlite) is no longer supported.  The replacement, is a more clean interface, but we do lose some features.  No video, no programmable buttons, etc.

See below table for a side by side comparison.

 

Features

9.0 – IP Office Softphone9.1 – Avaya Communicator
Windows XP SupportYN
Windows 7 SupportYY
Windows 8, 8.1 SupportNY
Compliance to RFC 3261 SIP standardYY
Support for DTMF (RFC 2833, inband DTMF or SIP INFO messages).YY
Support for Secure SIP (TLS)NY
Support for Secure Media (SRTP)NY
Support for the following audio codecs: G.711, G.729a, G.722YY
Support for H.264 Video codecYY
Support for firewall traversal – Remote workerNY
Automatic detection and configuration of audio and video devicesYY
Acoustic echo cancellation, automatic gain control, voice activity detectionYY
Provisioning/licensing from IP OfficeYY
Simultaneous User SupportNY
Call display & Message Waiting Indicator (MWI)YY
Speakerphone and MuteYY
Redial, Hold, Do Not DisturbYY
Call history – list of received, missed, and dialed callsYY
Call forwardYN
Call transferYY
Six-party ad-hoc audio conferencingYY
Ad-hoc conferencing with IP Office LimitsNY
Six-party ad-hoc video conferencingYN
Meetme Audio Conference   ControlsNY
Single Party Point to Point VideoYY
Support for several languages in addition to English: French, German, Italian, Portuguese, and Spanish.YY
Contact list containing the individual user’s contactsYY
Directory containing names from central and personal IP Office directoryYY
The Softphone includes an icon to indicate your presence. Including DNDYY
Instant MessagingYY
Auto AnswerYY
Password change handlingNY
Web Collaboration IntegrationNY
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Xima VRTX recording on Avaya IP Office

Xima released a new device a while ago, the VRTX.
The VRTX is used for recording calls on a SIP trunk or an E1/T1.
On the front there are two ports, one from the router (SIP) or ISDN Modem and the second for the IPOffice.

VRTX_Front

On the back there is an USB mini connector to connect the VRTX to a PC or server running Xima Chronicall.

VRTX_Back

The VRTX requires that Xima Chronicall is installed, see https://ipofficeassistance.com/installing-xima-chronicall/
Also required is the recording library license and a license per channel.
If you want to record 10 calls at the same time then 10 channels are needed.

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Installing Xima Chronicall

Xima Chronicall is a reporting tool which is easy to install and easy in use.
Chronicall can be installed on a PC or server running XP till W8.1 or Server 2003 till 2012 or on Linux.
Installing Chronicall is easy and a matter of minutes.
Login to the website of Xima software and find the serial for the customer you want to install Chronicall.
If not downloaded yet then download the latest version from the same site.
Run the installer and if asked then install or update Java.

Chronicall_Install_1

Accept the agreement (if you don’t then you can’t install) and select the folder where you want to install Chronicall.

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Installing E129 On IP Office

So, you have a new E129, now what? As long as you are running 9.0.3, you can use it…..If just 1 phone, I have found that the web interface is easy to configure. I left the phone on DHCP, but once the phone was up, I found the IP address, and set up the credentials in the web administration.

First we need to set an account in the IP Office.

First, lets go to the System tab, then “LAN1>VoIP”. We just need to make sure that the “SIP Registrar Enable” is checked.

e129_1 copy

Now we will add the user. Go to Users, and add a new user. I called mine “SIPe”, and gave it an extension of 459. Then Go to the Telephony tab and enter a Login Code.

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Token Redemption with IPOSS ONBoarding

The new Avaya token process will be easier for partners to get the customer registered and apply the IPOSS, in 24 hours instead of 4-6 days.

First, you must purchase your IPOSS token from distribution, what you get? Its a piece of paper, showing IPOSS token numbers and what the contract terms are, etc.

 token1

 

Now, you will need to go to http://GRT.avaya.com. On the left you will see a button for “Account Creation”, click that.

 token2

Now, select the country where the account is located, and enter the Link ID of the partner. Click Next

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Custom Greetings in Voicemail Pro

If you want to create professional recorded auto attendant greeting, here is how.

 

1. Go find a Windows XP or Server 2003 machine – you know you have one somewhere – and copy this file C:\Windows\System32\sndrec32.exe and copy it to your Windows 7 or 8 machines.

2. Open the XP / 2003 Sound Recorder App:

3. Click File, Properties:
image11

4. Click Convert Now…

image12

5. Change your settings to

Format: PCM (that’s the default, so nothing to change here)

Attributes: 8.000 kHz, 16 Bit, Mono

image13

To save yourself some time, after you make that selection do like I did and click the Save As… button and give it an easy to remember name such as “Avaya IP Office”.  Next time you can just select that item from the list instead of picking from the long list of possible attributes.

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IPOA Configuration Issue

When setting up the IPOA image, we deploy an ISO or OVA image, then we log into admin and convert from IP Office Server Edition, to IPOA.

There is an issue with 9.0.800-941, where part way through the process, you get an error that stops the process altogether…lets take a look and fix it….

Not sure what release this is or will be fixed in…..

After you have the image installed, you see IP Office installed, as shown by all the services running.

IPOA1

Next, we need to uninstall the “IP Office” package.

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