Tips - IP Office Assistance

March 5, 2015IP Office

Click to call from Outlook

IP Office, back in the day, used to use TAPI to allow users to dial from Outlook Contacts. Now that Microsoft has entered the voice telephony, they have enhanced capabilities in their products.

With IP office Release 9, Avaya allowed the One-X portal desktop clients to enable the Smart Tag feature set. So, to have the ability that a user can click on a number in Outlook, Word or Excel, you first need to enable the Smart Tag options in Microsoft

Microsoft Outlook 2007:

1. In the Tools menu, select Options.

February 27, 2015February 27, 2015IP Office

IP Office 9.1 security settings

With 9.1 there are a lot of changes made to add more security to the system.
One of them is is that you are forced to change the default passwords at the first log in.
One exception is when you upgrade from a lower version, you will keep your current credential until you reset the security settings.

So when you want to open the config of your system then you will get a new screen where you are asked to change the default credentials.

Once you have done this and clicked on the OK button then you will get three notifications that the new passwords are set.

February 5, 2015Uncategorized

Comparison of IP SoftPhone and Avaya Communicator

With the release of IP Office 9.1, the IP SoftPhone (Re-branded Counterpath Xlite) is no longer supported. The replacement, is a more clean interface, but we do lose some features. No video, no programmable buttons, etc.

See below table for a side by side comparison.


Features	9.0 – IP Office Softphone	9.1 – Avaya Communicator
Windows XP Support	Y	N
Windows 7 Support	Y	Y
Windows 8, 8.1 Support	N	Y
Compliance to RFC 3261 SIP standard	Y	Y
Support for DTMF (RFC 2833, inband DTMF or SIP INFO messages).	Y	Y
Support for Secure SIP (TLS)	N	Y
Support for Secure Media (SRTP)	N	Y
Support for the following audio codecs: G.711, G.729a, G.722	Y	Y
Support for H.264 Video codec	Y	Y
Support for firewall traversal – Remote worker	N	Y
Automatic detection and configuration of audio and video devices	Y	Y
Acoustic echo cancellation, automatic gain control, voice activity detection	Y	Y
Provisioning/licensing from IP Office	Y	Y
Simultaneous User Support	N	Y
Call display & Message Waiting Indicator (MWI)	Y	Y
Speakerphone and Mute	Y	Y
Redial, Hold, Do Not Disturb	Y	Y
Call history – list of received, missed, and dialed calls	Y	Y
Call forward	Y	N
Call transfer	Y	Y
Six-party ad-hoc audio conferencing	Y	Y
Ad-hoc conferencing with IP Office Limits	N	Y
Six-party ad-hoc video conferencing	Y	N
Meetme Audio Conference Controls	N	Y
Single Party Point to Point Video	Y	Y
Support for several languages in addition to English: French, German, Italian, Portuguese, and Spanish.	Y	Y
Contact list containing the individual user’s contacts	Y	Y
Directory containing names from central and personal IP Office directory	Y	Y
The Softphone includes an icon to indicate your presence. Including DND	Y	Y
Instant Messaging	Y	Y
Auto Answer	Y	Y
Password change handling	N	Y
Web Collaboration Integration	N	Y

January 30, 2015January 31, 2015IP Office

Xima VRTX recording on Avaya IP Office

Xima released a new device a while ago, the VRTX.
The VRTX is used for recording calls on a SIP trunk or an E1/T1.
On the front there are two ports, one from the router (SIP) or ISDN Modem and the second for the IPOffice.

On the back there is an USB mini connector to connect the VRTX to a PC or server running Xima Chronicall.

The VRTX requires that Xima Chronicall is installed, see https://ipofficeassistance.com/installing-xima-chronicall/
Also required is the recording library license and a license per channel.
If you want to record 10 calls at the same time then 10 channels are needed.

January 30, 2015January 31, 2015IP Office

Installing Xima Chronicall

Xima Chronicall is a reporting tool which is easy to install and easy in use.
Chronicall can be installed on a PC or server running XP till W8.1 or Server 2003 till 2012 or on Linux.
Installing Chronicall is easy and a matter of minutes.
Login to the website of Xima software and find the serial for the customer you want to install Chronicall.
If not downloaded yet then download the latest version from the same site.
Run the installer and if asked then install or update Java.

Accept the agreement (if you don’t then you can’t install) and select the folder where you want to install Chronicall.

September 19, 2014September 19, 2014IP Office

Installing E129 On IP Office

So, you have a new E129, now what? As long as you are running 9.0.3, you can use it…..If just 1 phone, I have found that the web interface is easy to configure. I left the phone on DHCP, but once the phone was up, I found the IP address, and set up the credentials in the web administration.

First we need to set an account in the IP Office.

First, lets go to the System tab, then “LAN1>VoIP”. We just need to make sure that the “SIP Registrar Enable” is checked.

Now we will add the user. Go to Users, and add a new user. I called mine “SIPe”, and gave it an extension of 459. Then Go to the Telephony tab and enter a Login Code.

September 19, 2014October 19, 2014IP Office

Token Redemption with IPOSS ONBoarding

The new Avaya token process will be easier for partners to get the customer registered and apply the IPOSS, in 24 hours instead of 4-6 days.

First, you must purchase your IPOSS token from distribution, what you get? Its a piece of paper, showing IPOSS token numbers and what the contract terms are, etc.

Now, you will need to go to http://GRT.avaya.com. On the left you will see a button for “Account Creation”, click that.

Now, select the country where the account is located, and enter the Link ID of the partner. Click Next

September 15, 2014September 22, 2014IP Office

Custom Greetings in Voicemail Pro

If you want to create professional recorded auto attendant greeting, here is how.

1. Go find a Windows XP or Server 2003 machine – you know you have one somewhere – and copy this file C:\Windows\System32\sndrec32.exe and copy it to your Windows 7 or 8 machines.

2. Open the XP / 2003 Sound Recorder App:

3. Click File, Properties:

4. Click Convert Now…

5. Change your settings to

Format: PCM (that’s the default, so nothing to change here)

Attributes: 8.000 kHz, 16 Bit, Mono

To save yourself some time, after you make that selection do like I did and click the Save As… button and give it an easy to remember name such as “Avaya IP Office”. Next time you can just select that item from the list instead of picking from the long list of possible attributes.

July 31, 2014August 28, 2014IP Office

IPOA Configuration Issue

When setting up the IPOA image, we deploy an ISO or OVA image, then we log into admin and convert from IP Office Server Edition, to IPOA.

There is an issue with 9.0.800-941, where part way through the process, you get an error that stops the process altogether…lets take a look and fix it….

Not sure what release this is or will be fixed in…..

After you have the image installed, you see IP Office installed, as shown by all the services running.

Next, we need to uninstall the “IP Office” package.

July 23, 2014IP Office

How to Manipulate Digits In VM Pro

Would like to thank Andy Ertle at Tier4 Industries (aertle@tier4industries.com – (303) 632-0411)
for pointing us in the direction of “Digit Manipulation” for this post.

For some of our other posts we routed calls by Area code. If receiving 10 digits those would work. But, for whatever reason, if you are inserting a “1” or “91” so you can dial from the call log.

If you are having caller ID come in and include the “1” for instance, we can strip that digit off.

Features