February 28, 2013May 18, 2014Merlin Legend/Magix

Troubleshooting Legend/Magix T1 issues

PRI TROUBLESHOOTING- D Channel Inoperative

1)    Check Permanent alarm table for any other T carrier related alarms (i.e., DS1 loss of  Signal). If present trouble shoot those alarms. (See Errors below)
2)    Verify the status of the network and the DTE on the CSUs  LEDs. Troubleshoot
accordingly if either side shows a problem . (On 3160/3164 CSU, verify that the LEDs are assigned to DTE.
3)   Verify that the CSU channels are mapped and Programmed for DATA
4)   Verify that the CO (Central Office) switch selection in the PRI programming is correct i.e., B8ZS/ESF
5)   Verify that the Magix TEI is set for 0 ( Lines/Trunks>PRI>Protocol>TEI.)
6)   Demand Test the 100d module
7)   If the T carrier is set to AMI, verify that the CO (Central Office) has inverted the D-channel
8)   Attempt to reset the PRI by disconnecting the cable at the 100D, wait 1 minute and then reconnect the cable
9)   Run the CSU Loop back test to a 103 loop back or loop back plug towards the Magix at the Smart jack
10) Verify that the Technician , while programming, did not program the PRI, then reprogram the T1 and then reprogram back to PRI. If so, system erase the Magix and re program the PRI and retest.
11) Cycle Power on the Magix
12) Verify the configuration of the CO (Central Office ) switch with the CO Technician
A)    If the CO is a 5ESS make sure they are running ATT Custom
B)    If the CO is a DMS 100 and/or DMS 250 make sure they have Variant= NTNAPRI, (L1 flags in Trunk Sub Group = Yes) If set to ‘NO’ the D channel will act problematic.
   C)    If DSX600E make sure Profile =p250.
13) Have the CO restart the PRI and determine why the D channel didn’t come up.
14) Verify the continuity for the T by having the CO run a stress test to a loop back at the CSU
15) Replace the 100d
16) Replace the Processor
17) At  this point the problem has to be a Network issue.

February 28, 2013July 9, 2014Merlin Legend/Magix

Merlin Legend/Magix Initial PRI setup.

Quick programming for Merlin Legend/Magix, for setting up a PRI. That has been floating around the internet for awhile, and I forget whom should get credit for it. Once set up, if you need troubleshooting help, see this post.

Switch must be on Hybrid Mode

1. Set Frame Format to Extended Super Frame
Lines Trunks=>LS/GS/DS1=>enter slot + Enter =>Frame Format=>Extended Super Frame=>Enter.

2. Set Suppression
Lines Trunks=>LS/GS/DS1=>enter slot + Enter =>Suppression=>B8ZS=>Enter.

February 28, 2013May 18, 2014Merlin Legend/Magix

Programming Spirit 308/616

Quick Reference Guide

Spirit 308/616 – System Customization

Administration – Set the Admin switch on the Spirit controller to ON. At extension 10 (6-button or 24-button phone) press INTERCOM, press SPEAKER, dial *0. Install the administration overlay. All of the following procedures are done while in Administration. The numbers in parentheses after the program heading are the factory default values. Light patterns indicate current settings: 1=Off, 2=On, 3=Slow flash, 4=Wink

System Customization – Dial 1, customize a feature below

Automatic Privacy (2) Toll Call Check (1)

Press FEATURE                                   Press FEATURE
Dial 1                                          Dial 2
1=Off, 2=On                                     1 = 1 required, 2 = 1 not required

Held Call Reminder (1) Line Type (2)

Press FEATURE Press FEATURE Dial 3 Dial 4 0=No reminder, 1=1 min, 2=2 mins, Press line button(s) 3=3 mins, 4=4 mins 1=Unavailable line, 2=Outside line, 3=PBX/Centrex line

February 28, 2013May 18, 2014Merlin Legend/Magix

Merlin Plus R1 Programming

Quick Reference Guide Merlin PlusR1 System Administration

System Administration – Enter System Administration from station 10 by pulling the switch on the left-hand side of the phone down to ‘P’ and pressing the Admin button, which is the bottom right button on a 34-button phone. (If you are not using a 34-button phone, dial #01 instead. In all instances below that instruct you to press the Admin button, dial #01.)

System Administration programming procedures

Outside Lines – Dial *4 plus the number of outside lines (1-8) in the system. Press the Admin button. The phone will beep 2 times to verify successful entry.

February 28, 2013July 9, 2014IP Office

Setting up SalesForce.com plugin for Avaya One-X Portal

Some quick requirements for the Salesforce.com plugin

Operating System: Windows XP or Windows 7 (32-bit and 64-bit).
Salesforce.com CTI toolkit 3.0.
Microsoft .NET 4.0 framework.

Supported Web Browsers:
a. Windows XP: Internet Explorer 7 or Internet Explorer 8 (32-bit).
b. Windows 7 (32-bit): Internet Explorer 8 (32-bit).
c. Windows 7 (64-bit): Internet Explorer 8 (64-bit).

Note: The only supported web browser for using Avaya IP Office Plug-in for Salesforce.com is Internet Explorer 7 or Internet Explorer 8 (32-bit and 64-bit).

Avaya IP Office Plug-in for Salesforce.com works with the following Salesforce Editions:
a. Professional Edition (with API access enabled).
b. Enterprise Edition.
c. Unlimited Edition.
d. Developer Edition.

February 28, 2013May 18, 2014Merlin Legend/Magix

Merlin II R3 Administration

Merlin II R3 – System Administration

System Administration – Place the administration overlay on the Merlin II display console. Enter System Administration from station 10 by pulling the switch on the left-hand side of the Merlin II display console down to “P” and pressing the Conference button 2 times. The following procedures are performed while in System Administration mode.

System Administration programming procedures

Attendant Positions – Press>System>Attendnts>Position. Press the DSS button of a station to assign it as an attendant (green light on). Only every fourth Merlin station jack may be assigned as an attendant (10, 14, 18, etc.). A max of 8 attendants can be assigned.

February 28, 2013May 18, 2014IP Office

How to VPN enable 96XX Phones

This is an FAQ how to enable the vpn software and disable the vpn software on a 96xx phone. This was plagiarized from Peter Ista’s post on Tek-Tips.

The vpn software is different from the 56xx series which needs special vpn firmware.
The 96xx phones do not need any other firmware but you just need to enable it.
Disabling the vpn option is also possible but removing is not a default option.

Here’s how to enable,disable and remove it.

ENABLE THE VPN OPTION:

Open the 46xxsettings.txt and add the next lines:

IF $GROUP SEQ 0 GOTO NO96XXVPN 
IF $GROUP SEQ 876 GOTO 96XXVPN 
# 96XXVPN 
GET 96xxvpn.txt 
# NO96XXVPN 
SET NVVPNMODE 0 
SET VPNPROC 0

Then make a new file called: 96xxvpn.txt

Put in the next lines and change as needed:

################################################## # ## VPN Mode ## 0: Disabled, 1: Enabled. ################################################## # SET NVVPNMODE 1 ################################################## # ## Vendor. ## 1: Juniper/Netscreen, 2. Cisco ## 3: CheckPoint/ Nokia 4: Other ## 5: Nortel. ################################################## # SET NVVPNSVENDOR 1 ################################################## # ## Encapsulation Type. ## 0: 4500-4500, 1: Disabled ## 2: 2070-500, 3: ? ## 4: RFC (500-500) ################################################## # SET NVVPNENCAPS 0 ################################################## # ## Copy TOS. ## 1: Yes, 2: No ################################################## # SET NVVPNCOPYTOS 2 ################################################## # ## Authentication Type. ## ## [For Cisco/Juniper/Checkpoint/Other] ## 3: PSK, 4: PSK with Xauth ## 5: RSA signatures with Xauth, 6: Hybrid Xauth ## 7: RSA signatures. ## ## [Nortel Authentication Type] ## 1: Local credentials, 2: Radius Credentials. ## 3: Radius SecureID, 4: Radius Axent. ################################################## # SET NVVPNAUTHTYPE 5 ################################################## # ## VPN User Type. ## 1: Any, 2: User ################################################## # SET NVVPNUSERTYPE 1 ################################################## # ## VPN User name. ################################################## # SET NVVPNUSER mscep1 ################################################## # ## Password Type. ## 1: Save in Flash, 2: Erase on reset ## 3: Numeric OTP, 4: Alpha-Numeric OTP ## 5: Erase on VPN termination. ################################################## # SET NVVPNPSWDTYPE 1 ################################################## # ## User Password. ################################################## # SET NVVPNPSWD mscep1 ################################################## # ## IKE ID (Group Name). ################################################## # SET NVIKEID mscep ################################################## # ## IKE ID Type. ## 1: IPv4_ADDR, 2: FQDN ## 3: USER_FQDN, 9: DER_ASN1_DN ## 11: Key ID ################################################## # SET NVIKEIDTYPE 11 ################################################## # ## IKE Xchg Mode. ## 1: Aggressive, 2: Identity Protect. ################################################## # SET NVIKEXCHGMODE 2 ################################################## # ## IKE DH Group. ################################################## # SET NVIKEDHGRP 2 ################################################## # ## IKE Encryption Algo. ## 1: AES-128, 2: 3DES ## 3: DEs 4: AEs-192 ## 5: AES-256 0: Any ################################################## # SET NVIKEP1ENCALG 0 ################################################## # ## IKE Auth algo. ## 0: Any, 1: MD5 ## 2: sHA-1 ################################################## # SET NVIKEP1AUTHALG 0 ################################################## # ## IKE Config Mode. ## 0: Enabled, 1: Disabled. ################################################## # SET NVIKECONFIGMODE 0 ################################################## # ## IPsec PFS DH group. ################################################## # SET NVPFSDHGRP 2 ################################################## # ## IPsec Encryption Algo. ## 1: AES-128, 2: 3DES ## 3: DEs 4: AEs-192 ## 5: AES-256 6: None ## 0: Any ################################################## # SET NVIKEP2ENCALG 0 ################################################## # ## IPsec Authentication Algo. ## 0: Any, 1: MD5 ## 2: sHA-1 ################################################## # SET NVIKEP2AUTHALG 0 ################################################## # ## Protected Network. ################################################## # ## SET NVIPSECSUBNET 0.0.0.0/0, 0.0.0.0/0 ################################################## # ## IKE Over TCP. ## 0: Never, 1: Auto ## 2: Always ################################################## # SET NVIKEOVERTCP 0 ################################################## # ## Craft access ## 0: Enabled, 1: only view option is available? ################################################## # SET PROCSTAT 0 ################################################## # ## VPN craft access ## 0: disabled, 1: view only ## 2: View and edit. ################################################## # SET VPNPROC 2 ################################################## # ## Call Server address ################################################## # SET MCIPADD 192.168.42.1 ################################################## # ## craft access code ################################################## # SET PROCPSWD 27238 ################################################## # ## VPN craft access code ################################################## # # END

February 28, 2013July 9, 2014IP Office

How Do I Set Up Voicemail Pro Failover on Server Edition

Setting up voicemail failover on a Linux based Voicemail Pro, is pretty straightforward. Just like setting up an SCN trunk, pointing to each IPO, you need to point the Voicemail Pro’s to each other. With Server Edition, we only have 2 options for Voicemail Pro, Centralized and Backup. If an all IP500 SCN, we could also do Distributed. So, lets configure a Server Edition Failover.

In the examples below, Our Primary Server is 10.129.131.22 and our Secondary Server is 10.129.131.23.

First, I like to log into the Backup voicemail.

February 28, 2010July 18, 2014Partner

Change Auto Attendant Greeting on Standalone Partner Mail.

If you do not know which voicemail you have, click here.

Partner Mail R1.5 – R1.9

Auto Attendant Greetings

These are the greetings first played when the Auto Attendant answers a call, depending on whether the Partner system is in day or night mode. These greetings are in the format, “Thank you for calling XYZ company:, immediately followed by the Auto Attendant Main Menu Script. Also instruct the caller to dial 1 if the Touchtone Gate is turned on. If the Touchtone Gate is turned on, calls will be sent to the General Mailbox unless the caller dials 1 instead of playing the Auto Attendant Main Menu Script. Changes to the Auto Attendant Greetings are made as follows:

February 28, 2010June 16, 2014Merlin Legend/Magix, Voysys Voicemail

Connect Voysys to Merlin 1030/3070

Quick Reference Guide

Voysys on Merlin 1030/3070

1-Please read the Voysys System Reference manual in its entirety before installing a Voysys for the first time.

2-Verify that there are enough available station and line ports on the Merlin 1030/3070 system to make the required connections to the Voysys. Additional station and/or line boards may be necessary in order to install the Voysys.

3-Make all necessary programming changes to the Merlin 1030/3070 system before connecting to the Voysys.

4-The Voysys emulates a Merlin 1030/3070 attendant position. Stations 11, 12, 13, and 14 must be used to connect to the four Voysys emulation jacks. The switches on the Merlin 1030/3070 processor for these four stations must be set to attendant for proper operation of the Voysys. Changing the position of any of these switches requires a reboot of the Merlin 1030/3070 system. Make these changes before powering on the Voysys.