Tag: Linux VM Pro

IP Office

IP Office Release 12.1

IP Office Release 12.1 went GA on December 5, 2024 and here’s what to expect with the update.

R12.0 License is Valid for R12.1

There is no specific 12.1 license – the R12.0 license is valid for both 12.0 & 12.1. Version 12.2 may be released sometime in 2025 but we don’t know if it will require unique licenses or not.

Linux Versions contain IPv6 Support

The Linux versions of IP Office (Server Edition, Virtualized, etc.) now contain IPv6 support. It appears this support only extends to communications between SIP phones and/or a session border controller. There is an implication in the release notes indicating external SIP trunk IPv6 support does not exist at this time. The 500v2 chassis does not support IPv6.

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IP 500v2 Release 12
IP Office

IP Office Release 12

IP Office Release 12 is planned for general availability by April 30, 2024 and here’s what to expect with the update.

OS Change to Rocky Linux

The backend OS for Server Edition and Application Servers is changing from CentOS 7 to Rocky Linux 9. This is coming just in time since CentOS 7 is slated to be end-of-life as of June 30, 2024. It also means that the upgrade is more complex than some previous major releases. It is, however, expected to be much the same as the process was for going from R11.0 to R11.1. Fortunately, Rocky Linux should be much easier to upgrade than the process was for CentOS 6 > CentOS 7 > Rocky Linux 9.

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IP Office

Migrate Windows Voicemail Pro to Linux

With the UCM and the introduction of the Application Server, we no longer need to give money to Bill Gates or the Evil Empire (Microsoft).  Then, once that took off, Avaya used that as a base, for Server Edition.  

If you are scared that you will need to learn Linux, in order to work on treh UCM/Application Server/Server Edition, then fear no more.  Think about it, we just use clients to program things….One-X Portal uses WebAdmin; IP Office uses Manager (or web manager); Voicemail Pro uses a client.  SO nothing Linux yet.

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IP Office

Custom Greetings in Voicemail Pro

If you want to create professional recorded auto attendant greeting, here is how.

 

1. Go find a Windows XP or Server 2003 machine – you know you have one somewhere – and copy this file C:\Windows\System32\sndrec32.exe and copy it to your Windows 7 or 8 machines.

2. Open the XP / 2003 Sound Recorder App:

3. Click File, Properties:
image11

4. Click Convert Now…

image12

5. Change your settings to

Format: PCM (that’s the default, so nothing to change here)

Attributes: 8.000 kHz, 16 Bit, Mono

image13

To save yourself some time, after you make that selection do like I did and click the Save As… button and give it an easy to remember name such as “Avaya IP Office”.  Next time you can just select that item from the list instead of picking from the long list of possible attributes.

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IP Office

Route Calls by Area Code in Voicemail Pro

There are a couple ways to route calls via caller ID.  Using database routing is neat and simpler, but you need Advanced Edition, so this will not work for Server Edition.  Using the “Variable Routing” action, makes this possible on Server Edition though.  Not as clean as a database, but it is what it is.

Voicemail Pro can use a “Variable Routing” action, to route a call based on a variable.  The variable we, obviously would use to route a call by area code, would be $CLI.

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IP Office

Change Conf Passwords

In the past we have added a conference bridge menu to IPO Office and Voicemail Pro.  We have also added the ability for a user to set a password in Manager, and use that password in order to gain entry into the conference bridge.

This was good, but the IP Office system admin would need to add the password manually, and change when needed.  Now, we would like to give a user the ability to set their own password and change it as well.

Change Conf Pass 1

For now, lets not worry about the red circles, those are the recordings we will need to do at the end….

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IP Office

Conference Meet Me in VM Pro

With Preferred Edition, you have the ability to use conference meet me short codes.  Using Voicemail Pro modules, we can create a module that allows callers to enter their bridge number.

If you used this help guide to help set up the meet me bridges, we will expand on that….although you do not need to use our codes…

conf meet me1

So, as you see, we just have a basic module asking for the conference ID, or extension number of the conference bridge.  When the caller presses any amount of digits, that will transfer to those digits.

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IP Office

Conference Bridge with Passwords

To compliment the fact that Voicemail Pro can offer conference meet me bridges, often, I get asked by a customer to create a way to password protect those bridges.  Luckily, VM Pro CAN do this….

Expanding off previous posts, we will create a short code in IP Office:
Code:    42XXX
Feature:  Conference Meet Me
Number:  .  (yes that’s a period)
LineGroup  0

This allows our 4 digit extensions (that begin with 2) to all have a conference bridge of 42100-42999, that matches their extensions…pretty cool.

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IP Office

Backing up UCM or Application Server

Questions have been coming in regards to the process of backing up a UCM or Application server for an upgrade to R9.  While this is mostly the same as a Windows upgrade, there are a few different steps.

First you are going to need an SSH client, to connect to the server.  I like Filezilla, but the choice is yours.

First lets backup Voicemail Pro.

You will need to set up your connection to the UCM/APP Server, below are the settings:

Host:  IP Address of the server
Username: Administrator (older units default used “web”)
Protocol:  SFTP or SSH
Port:  22
Password:  Administrator (older units default used “webcontrol”)

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