Tag: IPOffice

IP Office

IP Office Release 12.1

IP Office Release 12.1 went GA on December 5, 2024 and here’s what to expect with the update.

R12.0 License is Valid for R12.1

There is no specific 12.1 license – the R12.0 license is valid for both 12.0 & 12.1. Version 12.2 may be released sometime in 2025 but we don’t know if it will require unique licenses or not.

Linux Versions contain IPv6 Support

The Linux versions of IP Office (Server Edition, Virtualized, etc.) now contain IPv6 support. It appears this support only extends to communications between SIP phones and/or a session border controller. There is an implication in the release notes indicating external SIP trunk IPv6 support does not exist at this time. The 500v2 chassis does not support IPv6.

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IP Office

Migrate Windows Voicemail Pro to Linux

With the UCM and the introduction of the Application Server, we no longer need to give money to Bill Gates or the Evil Empire (Microsoft).  Then, once that took off, Avaya used that as a base, for Server Edition.  

If you are scared that you will need to learn Linux, in order to work on treh UCM/Application Server/Server Edition, then fear no more.  Think about it, we just use clients to program things….One-X Portal uses WebAdmin; IP Office uses Manager (or web manager); Voicemail Pro uses a client.  SO nothing Linux yet.

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IP Office

Enable console output via telnet

Sometimes you can’t get a serial cable connected to an IPO but you need access to the debug port, ie, no serial cable or physical access. This doesn’t help if you’re looking for startup logs but it gets you access to an IPO that’s up and running.

  • Connect via the manager
  • Expand the User section and select user NoUser.
  • Select the Source Numbers tab.
  • Use the Add button to add this magical source number:PATCHES 0x0020
  • Press OK and save the configuration to the IPO
  • Restart the IPO

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    IP Office, Uncategorized

    Paging Via Voicemail Pro

    Voicemail Pro can be used to deliver pre-recorded announcements. This can be useful when the same announcement is repeated frequently. This method requires the paging port to be an analog extension.

    This method also removes the feedback loop that can occur on some sites as the page is first recorded and then played.

    Example 1

    1. In Voicemail Pro, a new Module was added and named Page. vm_module_paging_01

      1. A Post Dial action was added to the module. The properties of the Specific tab were set as shown: post_wav

      We then saved and made live the new Voicemail Pro call flow. In Manager we received the IP Office configuration and created a new short code.

      Short Code: *80

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    Uncategorized

    Comparison of IP SoftPhone and Avaya Communicator

    With  the release of IP Office 9.1, the IP SoftPhone (Re-branded Counterpath Xlite) is no longer supported.  The replacement, is a more clean interface, but we do lose some features.  No video, no programmable buttons, etc.

    See below table for a side by side comparison.

     

    Features

    		9.0 – IP Office Softphone9.1 – Avaya Communicator
    Windows XP SupportYN
    Windows 7 SupportYY
    Windows 8, 8.1 SupportNY
    Compliance to RFC 3261 SIP standardYY
    Support for DTMF (RFC 2833, inband DTMF or SIP INFO messages).YY
    Support for Secure SIP (TLS)NY
    Support for Secure Media (SRTP)NY
    Support for the following audio codecs: G.711, G.729a, G.722YY
    Support for H.264 Video codecYY
    Support for firewall traversal – Remote workerNY
    Automatic detection and configuration of audio and video devicesYY
    Acoustic echo cancellation, automatic gain control, voice activity detectionYY
    Provisioning/licensing from IP OfficeYY
    Simultaneous User SupportNY
    Call display & Message Waiting Indicator (MWI)YY
    Speakerphone and MuteYY
    Redial, Hold, Do Not DisturbYY
    Call history – list of received, missed, and dialed callsYY
    Call forwardYN
    Call transferYY
    Six-party ad-hoc audio conferencingYY
    Ad-hoc conferencing with IP Office LimitsNY
    Six-party ad-hoc video conferencingYN
    Meetme Audio Conference   ControlsNY
    Single Party Point to Point VideoYY
    Support for several languages in addition to English: French, German, Italian, Portuguese, and Spanish.YY
    Contact list containing the individual user’s contactsYY
    Directory containing names from central and personal IP Office directoryYY
    The Softphone includes an icon to indicate your presence. Including DNDYY
    Instant MessagingYY
    Auto AnswerYY
    Password change handlingNY
    Web Collaboration IntegrationNY
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    IP Office

    Xima VRTX recording on Avaya IP Office

    Xima released a new device a while ago, the VRTX.
    The VRTX is used for recording calls on a SIP trunk or an E1/T1.
    On the front there are two ports, one from the router (SIP) or ISDN Modem and the second for the IPOffice.

    VRTX_Front

    On the back there is an USB mini connector to connect the VRTX to a PC or server running Xima Chronicall.

    VRTX_Back

    The VRTX requires that Xima Chronicall is installed, see https://ipofficeassistance.com/installing-xima-chronicall/
    Also required is the recording library license and a license per channel.
    If you want to record 10 calls at the same time then 10 channels are needed.

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    IP Office

    Installing Xima Chronicall

    Xima Chronicall is a reporting tool which is easy to install and easy in use.
    Chronicall can be installed on a PC or server running XP till W8.1 or Server 2003 till 2012 or on Linux.
    Installing Chronicall is easy and a matter of minutes.
    Login to the website of Xima software and find the serial for the customer you want to install Chronicall.
    If not downloaded yet then download the latest version from the same site.
    Run the installer and if asked then install or update Java.

    Chronicall_Install_1

    Accept the agreement (if you don’t then you can’t install) and select the folder where you want to install Chronicall.

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