Log into multiple hunt groups Avaya IP Office

Logging into Multiple Hunt Groups

(This post is some info we found from Intrigant on the Tek-Tips SiteMany thanks for sharing this….)

Often, we get asked how a users can be a part of numerous hunt groups, and only log into a couple of them.

Obviously a user can set up a button (“Hunt Group Enable”) and 2 things (well, really 3 now) can happen.

  1.  They leave the “Action Data” blank, which would log the users out of ALL groups that they are a member of.
  2.  They can define a group number or name in the”Action Data” field, and that button will ONLY log them in/out of that specific button.

There is now a third way, again, thanks toIntrigant” that you don’t have to use a button for each group, but can still be a part of many groups and pick and choose which you are logged into…friggin awesome.

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Paging Via Voicemail Pro

Voicemail Pro can be used to deliver pre-recorded announcements. This can be useful when the same announcement is repeated frequently. This method requires the paging port to be an analog extension.

This method also removes the feedback loop that can occur on some sites as the page is first recorded and then played.

Example 1

  1. In Voicemail Pro, a new Module was added and named Page. vm_module_paging_01

    1. A Post Dial action was added to the module. The properties of the Specific tab were set as shown: post_wav

    We then saved and made live the new Voicemail Pro call flow. In Manager we received the IP Office configuration and created a new short code.

    Short Code: *80

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FNE Codes Decrypted

With mobility (Mobile Twinning) becoming such a common part of life for workers, IP Office can do this with ease, even on Essential Edition.

Remembering that everyone can have Mobile Twinning for free, once the platform is licensed for Essential Edition and higher (Essential, Preferred and Server Edition).

FNE NumberFeatureDID Numbers
00System Dial Tone513-555-1000
01Steal Call513-555-1001
02Auto Call Back513-555-1002
04Forward All Calls513-555-1003
05Forward Busy and No Answer Calls513-555-1004
06Call Forward Disable513-555-1005
07Park Call513-555-1006
08Call UnPark513-555-1007
09Pick Up Group513-555-1008
10Directed Call Pick Up513-555-1009
12Withheld CLI (To External Calls off IPO)513-555-1010
13Enable CLI (To External Calls off IPO)513-555-1011
14Conference Add513-555-1012
15Drop Call513-555-1013
16Private Call (cannot be intruded or recorded)513-555-1014
17Held Appearance Select513-555-1015
18Same as FNE 00 – Dial Tone Appearance (a=)513-555-1016
19Enable Twinning513-555-1017
20Disable Twinning513-555-1018
24DND On513-555-1019
25DND Off513-555-1020
26Blind Transfer513-555-1021
27Transfer to Voicemail513-555-1022

As you can see by the above table, we need to assign every feature we want to use, to it’s very own DID number.  Once set up, you just call that number to activate the feature.  For instance, to turn o Twinning, you would dial 513-555-1017, from the phone number that is set up for mobile twinning….soo lets look at the IP Office side of things.

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Comparison of IP SoftPhone and Avaya Communicator

With  the release of IP Office 9.1, the IP SoftPhone (Re-branded Counterpath Xlite) is no longer supported.  The replacement, is a more clean interface, but we do lose some features.  No video, no programmable buttons, etc.

See below table for a side by side comparison.

 

Features

9.0 – IP Office Softphone9.1 – Avaya Communicator
Windows XP SupportYN
Windows 7 SupportYY
Windows 8, 8.1 SupportNY
Compliance to RFC 3261 SIP standardYY
Support for DTMF (RFC 2833, inband DTMF or SIP INFO messages).YY
Support for Secure SIP (TLS)NY
Support for Secure Media (SRTP)NY
Support for the following audio codecs: G.711, G.729a, G.722YY
Support for H.264 Video codecYY
Support for firewall traversal – Remote workerNY
Automatic detection and configuration of audio and video devicesYY
Acoustic echo cancellation, automatic gain control, voice activity detectionYY
Provisioning/licensing from IP OfficeYY
Simultaneous User SupportNY
Call display & Message Waiting Indicator (MWI)YY
Speakerphone and MuteYY
Redial, Hold, Do Not DisturbYY
Call history – list of received, missed, and dialed callsYY
Call forwardYN
Call transferYY
Six-party ad-hoc audio conferencingYY
Ad-hoc conferencing with IP Office LimitsNY
Six-party ad-hoc video conferencingYN
Meetme Audio Conference   ControlsNY
Single Party Point to Point VideoYY
Support for several languages in addition to English: French, German, Italian, Portuguese, and Spanish.YY
Contact list containing the individual user’s contactsYY
Directory containing names from central and personal IP Office directoryYY
The Softphone includes an icon to indicate your presence. Including DNDYY
Instant MessagingYY
Auto AnswerYY
Password change handlingNY
Web Collaboration IntegrationNY
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