Category: Uncategorized

Log into multiple hunt groups Avaya IP Office
IP Office, Uncategorized

Logging into Multiple Hunt Groups

(This post is some info we found from Intrigant on the Tek-Tips Site.  Many thanks for sharing this….)

Often, we get asked how a users can be a part of numerous hunt groups, and only log into a couple of them.

Obviously a user can set up a button (“Hunt Group Enable”) and 2 things (well, really 3 now) can happen.

  1.  They leave the “Action Data” blank, which would log the users out of ALL groups that they are a member of.
  2.  They can define a group number or name in the”Action Data” field, and that button will ONLY log them in/out of that specific button.

There is now a third way, again, thanks to “Intrigant” that you don’t have to use a button for each group, but can still be a part of many groups and pick and choose which you are logged into…friggin awesome.

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IP Office, Uncategorized

Paging Via Voicemail Pro

Voicemail Pro can be used to deliver pre-recorded announcements. This can be useful when the same announcement is repeated frequently. This method requires the paging port to be an analog extension.

This method also removes the feedback loop that can occur on some sites as the page is first recorded and then played.

Example 1

  1. In Voicemail Pro, a new Module was added and named Page. vm_module_paging_01

    1. A Post Dial action was added to the module. The properties of the Specific tab were set as shown: post_wav

    We then saved and made live the new Voicemail Pro call flow. In Manager we received the IP Office configuration and created a new short code.

    Short Code: *80

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IP Office, Uncategorized

FNE Codes Decrypted

With mobility (Mobile Twinning) becoming such a common part of life for workers, IP Office can do this with ease, even on Essential Edition.

Remembering that everyone can have Mobile Twinning for free, once the platform is licensed for Essential Edition and higher (Essential, Preferred and Server Edition).

FNE Number Feature DID Numbers
00 System Dial Tone 513-555-1000
01 Steal Call 513-555-1001
02 Auto Call Back 513-555-1002
04 Forward All Calls 513-555-1003
05 Forward Busy and No Answer Calls 513-555-1004
06 Call Forward Disable 513-555-1005
07 Park Call 513-555-1006
08 Call UnPark 513-555-1007
09 Pick Up Group 513-555-1008
10 Directed Call Pick Up 513-555-1009
12 Withheld CLI (To External Calls off IPO) 513-555-1010
13 Enable CLI (To External Calls off IPO) 513-555-1011
14 Conference Add 513-555-1012
15 Drop Call 513-555-1013
16 Private Call (cannot be intruded or recorded) 513-555-1014
17 Held Appearance Select 513-555-1015
18 Same as FNE 00 – Dial Tone Appearance (a=) 513-555-1016
19 Enable Twinning 513-555-1017
20 Disable Twinning 513-555-1018
24 DND On 513-555-1019
25 DND Off 513-555-1020
26 Blind Transfer 513-555-1021
27 Transfer to Voicemail 513-555-1022

As you can see by the above table, we need to assign every feature we want to use, to it’s very own DID number.  Once set up, you just call that number to activate the feature.  For instance, to turn o Twinning, you would dial 513-555-1017, from the phone number that is set up for mobile twinning….soo lets look at the IP Office side of things.

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Uncategorized

Comparison of IP SoftPhone and Avaya Communicator

With  the release of IP Office 9.1, the IP SoftPhone (Re-branded Counterpath Xlite) is no longer supported.  The replacement, is a more clean interface, but we do lose some features.  No video, no programmable buttons, etc.

See below table for a side by side comparison.

 

Features

 9.0 – IP Office Softphone 9.1 – Avaya Communicator
Windows XP Support Y N
Windows 7 Support Y Y
Windows 8, 8.1 Support N Y
Compliance to RFC 3261 SIP standard Y Y
Support for DTMF (RFC 2833, inband DTMF or SIP INFO messages). Y Y
Support for Secure SIP (TLS) N Y
Support for Secure Media (SRTP) N Y
Support for the following audio codecs: G.711, G.729a, G.722 Y Y
Support for H.264 Video codec Y Y
Support for firewall traversal – Remote worker N Y
Automatic detection and configuration of audio and video devices Y Y
Acoustic echo cancellation, automatic gain control, voice activity detection Y Y
Provisioning/licensing from IP Office Y Y
Simultaneous User Support N Y
Call display & Message Waiting Indicator (MWI) Y Y
Speakerphone and Mute Y Y
Redial, Hold, Do Not Disturb Y Y
Call history – list of received, missed, and dialed calls Y Y
Call forward Y N
Call transfer Y Y
Six-party ad-hoc audio conferencing Y Y
Ad-hoc conferencing with IP Office Limits N Y
Six-party ad-hoc video conferencing Y N
Meetme Audio Conference   Controls N Y
Single Party Point to Point Video Y Y
Support for several languages in addition to English: French, German, Italian, Portuguese, and Spanish. Y Y
Contact list containing the individual user’s contacts Y Y
Directory containing names from central and personal IP Office directory Y Y
The Softphone includes an icon to indicate your presence. Including DND Y Y
Instant Messaging Y Y
Auto Answer Y Y
Password change handling N Y
Web Collaboration Integration N Y
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