Category: IP Office

IP Office

Ports used by IP Office/IPOCC

IP Office Ports

* Indicates that the port and or protocol can be changed.

Port Protocol Function
TCP 25* SMTP Email system alarms from the IP Office to SMTP server. For IP Office 4.2 also used for Voicemail Email on Embedded Voicemail.
UDP 37 Time Time requests from the IP Office to a Time Server (RFC868).
UDP 53 DNS Domain Name Service responses.
UDP 67 BOOTP/DHCP DHCP server operation.
UDP 68 BOOTP/DHCP DHCP client operation.
UDP 69 TFTP File requests to the IP Office.
UDP 161* SNMP From SNMP applications.
UDP 162* SNMP Trap To addresses set in the IP Office configuration.
UDP 500 IKE Key exchange for IPSec protocol.
TCP 389* LDAP Lightweight Directory Access Protocol.
UDP 520 RIP To and from the IP Office to other RIP devices. For RIP1 and RIP2 (RIP1 compatible) the destination address is a subnet broadcast, eg. 192.168.42.255. For RIP2 Multicast the destination address is 224.0.0.9.
UDP 520 RIP
UDP 1701 L2TP Layer 2 tunneling protocol.
UDP 1718 H.323 H.323 Discovery
UDP 1719 H.323 RAS H.323 Status. VoIP device registering with the IP Office.
UDP 1720 H.323/H.245 H.323 Signalling. Data to a registered VoIP device.
UDP 2127 UDP PC Wallboard to CCC Wallboard Server.
UDP 3478 SIP Port used for STUN requests from the IP Office to the SIP provider.
UDP/TDP* 5060 SIP SIP Line Signalling
TCP 8080 HTTP Browser access to the Delta Server application.
UDP 8089 Enconf From the IP Office to the Conferencing Center Server Service. User access to the conference center is direct via HTTP sessions.
TCP 8888 HTTP Browser access to the IP Office ContactStore (VRL) application.
UDP 49152-53247* RTP/RTCP Dynamically allocated ports used during VoIP calls for RTP and RTCP traffic. The port range can be adjusted through the System | Gatekeeper tab.
UDP 50791 IPO Voicemail To voicemail server address.
UDP 50793 IPO Solo Voicemail From IP Office TAPI PC with Wave drive user support.
UDP 50794 IPO Monitor From the IP Office Monitor application.
UDP 50795 IPO Voice Networking Small Community Network signalling (AVRIP) and BLF updates. Each system does a broadcast every 30 seconds. BLF updates are sent required up a maximum of every 0.5 seconds.
UDP 50796 IPO PCPartner From an IP Office application (for example Phone Manager or SoftConsole). Used to initiate a session between the IP Office and the application.
UDP 50797 IPO TAPI From an IP Office TAPI user PC.
UDP 50798 (UDP) IP Office Manager and UpgradeWizard
UDP 50799 IPO BLF Broadcast to the IP Office LAN and the first 10 IP addresses registered from other subnets.
UDP 50800 IPO License Dongle To the License Server IP Address set in the IP Office configuration.
UDP 50801 EConf Conference Center Service to IP Office.
TCP 50802 Discovery IP Office discovery from Manager.
TCP 50804* HTTP IP Office configuration settings access.
TCP 50805* HTTPS TLS Secure
TCP 50808* HTTP IP Office system status access.
TCP 50812* HTTP IP Office security settings access.
TCP 50813* HTTPS TLS Secure

IPOCC Ports

Pictures work better, so here are the listing of parts that IPOCC uses to communicate.  Used_TCP_Ports_IPOCC

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IP Office

Set Up SIP trunk with Les.net on IP Office

Setting up a SIP trunk between the IP Office and Les.net (Compliments of Kyle L Holladay Sr.,  R.I.P.)

In this example we will configure a SIP trunk between the Avaya IP Office and LES.net using a static IP address assigned to LAN1 behind a firewall/NAT. Alternative configurations would include registration which is supported by LES.net for users with a dynamic IP addresses or you could assign a public IP to the IP Office on LAN2 outside of your firewall/NAT.

 

First we need to obtain the IP address of the LES.net SIP server. Because the IP Office does not use DNS to resolve the name of the SIP server you will want to use PING on your PC to resolve this name. From your computer enter ping did.voip.les.net from the command line (CMD) and make note of the IP address that is returned. From this point on we will use 64.34.181.47 to refer to the LES.net SIP server.
Use CMD to ping did.voip.les.net

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IP Office

Send a message to a group of people in Voicemail Pro

Sometimes you need to send a message to a bunch of recipients.  You have 2 options if using Voicemail Pro.

Users Personal Distribution List (Intuity Mode ONLY).

In 9.0, VM Pro can modify users distribution lists. (in pre 9.0 systems, you can only modify on the mailbox using the TUI)  Each user can have 20 Distribution lists, and each list can have up to 360 mailboxes in it.  These lists can be public (can be used by anyone) or private (Used by everyone, but only the owner can modify the list.).

Log into the Voicemail Pro Admin client. Click the name of the server in the upper right and go to Users.  Find the user you wish to create a Distribution list for, and right click, then “MailBox Details”.  Select the Personal Distribution lists tab.  Here you can name it, and add users.

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IP Office

Hunt Groups Explained

Hunt Groups are used to manage calls and can be setup in a variety of ways.

  • By default, a hunt group 200 called Main is created with the first 10 users as members.
  • To add a new Group, click the top-right folder icon ipofoldsm
  • Different call schemes are available and extensions can be added or removed as required.
  • There are also options for call overflow, options for Fallback, voicemail and recording.

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    IP Office

    Set/Show IP address for IP Office

    Although normally done from within the the Manager program, you can also display or change the IP adresss of either LAN port via the RS232 (DTE) Maintenance port on the back of the IP Office. They may be instances where this is useful.

    DTE Port Settings:

    • Access to the DTE port requires a (straight) serial cable between your PC/Laptop and the IP Office.
    • Configure PuTTY, HyperTerminal, etc, for serial as follows: 38,400 – 8 – N – 1 – None – VT100

    Procedure:

    Enter the following commands (in bold) when the IPOffice is up and running:

    at OK at-debug <IPOffice Manager Version 0.2> Wed 26/2/2014 10:27:58, Hello>updatelan Current LAN1: ipaddr: 192.168.42.1 mask: 255.255.255.0 (LAN port) Current LAN2: ipaddr: 128.75.0.100 mask: 255.255.255.0 (WAN port) Enter which lan interface (lan1 or lan2): lan1 (or hit enter to leave unchanged) Enter IP address (a.b.c.d): 10.10.10.1 Enter IP mask (a.b.c.d): 255.255.255.0 Add default gateway (yes or no)? 10.10.10.254 Start WriteConfig at f7e0969c, savemode SaveNormal, writetype ToFlash Start WriteConfig at f7e0969c, savemode SaveNormal, writetype ToFile : : Configuration has been saved. Reboot now (yes or no)? no (enter to 'yes' to reboot system immediately) Issue the 'reboot' command later. Wed 26/2/2014 10:28:51, Hello>

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    IP Office

    Reset Security Passwords in IP Office

    Passwords can be reset to default values via the RS232 (DTE) Maintenance port on the back of the IP Office.

    DTE Port Settings:

    • Access to the DTE port requires a (straight) serial cable between your PC/Laptop and the IP Office.
    • Configure PuTTY, HyperTerminal, etc, for serial as follows: 38,400 – 8 – N – 1 – None – VT100

    Procedure:

    Enter the following commands (in bold) when the IPOffice is running normally. (Do no press ESC during startup!):

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    IP Office

    DTE Port Programming

    This procedure will allow you to reconfigure an Avaya IP Office back to factory defaults if you don’t know the units IP Address or password using the DTE serial port on the back of an IP Office Control Unit.

    Overview

    The DTE port on the back of an IP Office Control Unit is not normally used when configuring an IP Office system. However the DTE port can be used to erase the system’s operational software and/or configuration if necessary.

    Due to the drastic nature of these actions they should only be performed if absolutely necessary to return a system back to working order. In either case you must ensure that you have a backup copy of the system configuration.

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    IP Office

    Adding licenses to IP Office

    Various IP Office features and applications require entry of license keys into the system’s configuration. License keys are unique 32-character codes based on the feature being activated and the Feature Key Dongle (System SD Card) serial number.

    The serial number is printed on the Feature Key Dongle and prefixed with (IP500) or FK (IP500 V2). It can also be viewed in the system configuration using IP Office Manager. You’ll need this number to order a new License key for a new feature.

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    IP Office

    Listen to another extension in IP Office

    Monitor (Listen to) a call on another extension(Compliments of Kyle L Holladay, Sr, R.I.P.)

    In this example we will program the IP Office to allow extension 1152 to listen to (Call Listen) extension 1153. While we will focus on the Call Listen feature in this example the programming for Call Intrude is identical with the exception of the button programmed to perform the Listen/Intrude action.

    Call Listen: allows one user to listen in on another user’s call but does not allow that user to be an active participant. This is a “listen only” feature.
    Call Intrude: allows one user to intrude on another user’s call thus becomming a full participant in the conversation. The use of the MUTE feature can make this a listen only action however the intruding party can fully participate in the voice conversation at any time.

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    IP Office

    Edit IP Office config in Excel

    Editing an IP Office configuration in Excel(Compliments of Kyle L Holladay, Sr, R.I.P.)

    Many items in your IP Office configuration can be edited directly in the configuration.csv file outside of the Manager application saving a large amount of time. This guide will provide basic information on how to export your configuraiton.csv and edit select User information. Until you are comfortable with this method I would suggest that you limit its use to a lab environment

    Note: You MUST NOT add nor delete any records when using this method. (i.e. you cannot add/delete an extension, user, incoming call route). You must create all records in Manager before doing your Export. You can then modify the information associated with that record using the method below.

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