Create a Check-Hours Module in Voicemail Pro
Create a checkHours Module for all US Federal Holidays Kyle L Holladay, Sr, R.I.P. This is just a subset of the AWESOME SBC (Standard Base Config) that Kyle created for IPO/Voicemail Pro, Downloaded here..
This document will provide instruction on how to create a checkHours module that can be dropped into your Voicemail Pro call flows that will allow all US Federal Holidays as defined by 5 U.S.C 6103 plus an additional 3 custom holiday conditions. Additionally this module will allow for 4 separate office hours to accomodate multiple offices or varying hours in different departments. Here is an example of how this new checkHours module can be used to route between a day and night auto attendant. The holiday greeting is played prior to the AA greeting and should be recorded similar to “Please note our offices will be closed on Thursday and Friday in recognition of the Thanks Giving Holiday” which would be followed typically by the night menu of something similar to “Thank you for calling Acme Toy Company, you’ve reached us outside of our normal business hours…”