IP Office Default Short codes

Most IP Office control units are available in A-Law and μ-Law models. Typically μ-Law models are supplied to North American locales, A-Law models are supplied to the rest of the world. In addition to the using different default for digital lines and phone, A-Law and μ-Law models support different default short codes. The following table lists the default system short codes present in IP Office Release 5+ system’s configuration.


Short Code Telephone
Feature A-Law μ-Law
*00 Blank Cancel All Forwarding
*01 Blank Forward Unconditional On
*02 Blank Forward Unconditional Off
*03 Blank Forward ON Busy On
*04 Blank Forward ON Busy Off
*05 Blank Forward ON No Answer On
*06 Blank Forward ON No Answer Off
*07*N# N Forward Number
*08 Blank Do Not Disturb On
*09 Blank Do Not Disturb Off
*10*N# N Do Not Disturb Exception Add
*11*N# N Do Not Disturb Exception Del
*12*N# N Follow Me Here
*13*N# N Follow Me Here Cancel
*14*N# N Follow Me To
*15 Blank Call Waiting On
*16 Blank Call Waiting Off
*17 ?U Voicemail Collect
*18 Blank Voicemail On
*19 Blank Voicemail Off
*20*N# N Set Hunt Group Night Service
*21*N# N Clear Hunt Group Night Service
*22*N# N Suspend Call
*23*N# N Resume Call
*24*N# N Hold Call
*25*N# N Retrieve Call
*26 Clear CW
*27*N# N Hold CW
*28*N# N Suspend CW
*29 Blank Toggle Calls
*30 Blank Call Pickup Any
*31 Blank Call Pickup Group
*32*N# N Call Pickup Extn
*33*N# N Call Queue
*34N; N Hold Music
*35*N# N Extn Login
*36 Blank Extn Logout
*37*N# N Park Call
*38*N# N Unpark Call
*39 1 Relay On
*40 1 Relay Off
*41 1 Relay Pulse
*42 2 Relay On
*43 2 Relay Off
*44 2 Relay Pulse
*45*N# N Acquire Call
*46 Blank Acquire Call
*47 Blank Conference Add
*48 Blank Voicemail Ringback On
*49 Blank Voicemail Ringback Off
*50 Blank Forward Huntgroup On
*51 Blank Forward Huntgroup Off
*52 Blank Cancel or Deny
*53*N# N Call Pickup Members
*57*N# N Forward On Busy Number
*70 Blank Call Waiting Suspend
*70*N# N Dial Physical Extn By Number
*71*N# N Dial Physical Extn By ID
*9000* “MAINTENANCE” Relay On
*91N; N”.1″ Record Message
*92N; N”.2″ Record Message
9N N Dial
? . Dial


N – Match Any Digits
Matches any dialed digits (including none). The Dial Delay Time or a following matching character is used to resolve when dialing is complete.

? – Default Match
This character can be used on its own to create a short code match in the absence of any other short code match.

U – User Name
Replace with the User Name of the dialing user. Used with voicemail.

. – Dialed Digits
Replace with the full set of dialed digits that triggered the short code match.
Additional short codes of the form *DSSN, *SDN, *SKN, these are used by the IP Office system for internal functions and should not be removed or altered. Short codes *#N and **N may also visible, these are used for ISDN functions in Scandinavian locales.

For IP Office 4.2+, the default *34 short code for music on hold has changed to *34N;.

Default auto attendant short codes of the form *81XX, *82XX, *83XX and *84XX are only added when an Embedded Voicemail auto attendant is added to the IP Office’s configuration.

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