Category: IP Office

IP Office

Set Up Delayed Ringing To Embedded Voicemail

Forward to Embedded VM AA after ringing a hunt group
Compliments of Kyle L Holladay, Sr, R.I.P.

In this example we will route inbound calls to a hunt group and then forward to an Embedded Voicemail Auto Attendant if unanswered after 15 seconds or immediately based on a time profile or “night service” button.

1.   Create your Embedded Voicemail Auto Attendant.

2.   Create a Short Code (such as *90 in the picture below) that is used to access the Auto Attendant.
HG2EVMAA1

3.   Create a phantom user and assign it an unused extension (such as 1999 in the picture below) that will be used to forward to the Auto Attendant. On the User’s forwarding tab enable forwarding options (see image) and enter the short code you created above as the forwarding number.

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IP Office

IP office Remote Access Options

The following are the Avaya recommended remote access options.

• Remote Manager: Default RAS connection to the IP Office. 
• Dameware: 3rd party application supplied with each IP Office application CD and is a free install. This software needs to be installed on any PC on which the application requiring support is running. For example, if Voicemail Pro is installed on a separate PC from that of Manager, then 
Dameware needs to be installed on both PCs for access to both applications. 
• PC Anywhere: Third party application that is licensed to the host and client. PC Anywhere is NOT provided by or licensed through Avaya. This software needs to be installed on any PC on which the application requiring support is running. For example, if Voicemail Pro is installed on a separate PC from that of Manager, then PC Anywhere needs to be installed on both PCs for access to both applications. Avaya Technical Support will use PC Anywhere to aid in the troubleshooting of certain issues, but the business partner must provide connectivity to the site 
and username and password information. 
• Webex: This third party application is a client service and requires customer interaction. This application is NOT provided by or licensed through Avaya. Avaya Technical Support can also use Webex as a remote desktop client for troubleshooting and data collection. With this application, the Avaya Tier 3 engineer assigned to the trouble ticket will provide access information to an Avaya qualified BP engineer. Internet Explorer 6.0 or newer must be available to use Webex. 

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IP Office

Setting Up Hot-Desking on Avaya IP Office

The Hot-Desking features of the Avaya IP office 500 system allow you to log on at any phone and that phone will then take on the features of your original phone including your extension number, any call forwarding options or pickup group settings. This can be especially useful if you sometimes work at a different location or in fact don’t have one fixed workspace. In order for you to be able to use this feature and log in to a phone you need to get your system administrator to assign you a login code.  The very cool thing with IP office Hot-Desking, it doe NOT matter what the origination or destination set is going to be…  Meaning, you can have an IP phone normally, but hot desk to an analog conference phone, or a 2 button digital phone.

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IP Office

Create a Check-Hours Module in Voicemail Pro

Create a checkHours Module for all US Federal Holidays Kyle L Holladay, Sr, R.I.P.  This is just a subset of the AWESOME SBC (Standard Base Config) that Kyle created for IPO/Voicemail Pro, Downloaded here..

This document will provide instruction on how to create a checkHours module that can be dropped into your Voicemail Pro call flows that will allow all US Federal Holidays as defined by 5 U.S.C 6103 plus an additional 3 custom holiday conditions. Additionally this module will allow for 4 separate office hours to accomodate multiple offices or varying hours in different departments. Here is an example of how this new checkHours module can be used to route between a day and night auto attendant. The holiday greeting is played prior to the AA greeting and should be recorded similar to “Please note our offices will be closed on Thursday and Friday in recognition of the Thanks Giving Holiday” which would be followed typically by the night menu of something similar to “Thank you for calling Acme Toy Company, you’ve reached us outside of our normal business hours…”

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IP Office

IP office Debug Commands

IP Office AT-DEBUG Commands
Compiled by Kyle L Holladay, Sr. R.I.P.

Command Parameter Definition
upgrade – Erase Code and Reboot/reload
reboot – Reboot
erasenvconfig – Erase NV config
eraseconfig – Erase config
qbf – Send Fox messages to WAN and MGR
call (service) Call the specified service
fecpram – List FCC parameter data
fecstats – List FCC traffic statistics
fecrmon – Enable/disable FCC RMON counters
fectrace – Enable/disable FCC debug tracing (needs debug build)
fecrestart – Restart FCC transmitter
pcmcia – Show current PCMCIA status
crc6 – Display CRC-6 error count
ti – Send cmd to Ti/Telogy stack
atmcms – Dump status of CM ATM lines
atmcfg (lineid) Change configuration of an ATM trunk
atmdump (lineid) Dumps configuration of an ATM trunk
atmdiag (on|off) Turn on/off the ATM diagnostic logging
echo (on|off) Turn on/off the ATM Echo cancellation if enabled in configuration
atm4trunks – Dump status of ATM4U trunks
atm4lin (a|b|c|d) Show/change status of ATM4U lines
dspatver (a|b|c|d) Report version number of ATM4U card in Slot A/B
dspatmem (a|b|c|d) Read/Write to ATM4U card in Slot A/Bs DSP memory
dspathpi (a|b|c|d) Thrash or stop HPI accesses (to DSP) for ATM4U card in Slot A-D
atm4usc (a|b|c|d) Send Vinetic Short Command to ATM4U card in Slot A-D
atm4urmb (a|b|c|d) Read Vinetic Mailbox command from ATM4U card in Slot A-D
atm4uwmb (a|b|c|d) Write Vinetic Mailbox command to ATM4U card in Slot A-D
atm4ucram (a|b|c|d) Write Vinetic CRAM Data to ATM4U card in Slot A-D
atm4ulow (a|b|c|d) Set ATM4 Vinetic processor in low power mode in Slot A-D
atm4uhigh (a|b|c|d) Set ATM4 Vinetic processor in high power mode in Slot A-D
use_diag_cmd – use diag commands
conferdsp – Read current status of Conferencing DSP
conferdspmem – Read/Write to Conferencing DSP memory
conferdspch – Compare DSP Image words against what is stored in DSP memory
dspt1a/b – Read/Write to T1 card in Slot A/B’s DSP memory
switchdump – Dump all the registers on the Ethernet Switch
switchport – configure one of the PHY ports on the switch
switchread – Read a register on the Ethernet Switch
switchwrite – Write a register on the Ethernet Switch
vcmread – Read an SPI register on VCM ethernet switch
vcmwrite – Write an SPI register on VCM ethernet switch
vcmport – configure one of the PHY ports on the VCM switch
phydump – Dump all the registers from the PHY connected to the LAN2/WAN port
phyread – Read register from PHY
phywrite – Write register on PHY
lanstatus – Display the connection status of the external LAN/WAN links
gnd status
reset
quiesce
rx
rxt
flush
cmd
token
features
speed		 Perform G&D SmartCard commands (e.g. “gnd speed”)
bri regs
dsp
isac
lock		 Perform BRI commands (e.g. “bri dsp”)
priu dspver
dspqueues
dsptrace
dspload
dspmem
dspmsgwr
dspmsgrd
dspstatus
alarmsim
egram		 Display DSP version information
Display DSP message queue information
Enable/Disable DSP debug trace
Load and run DSP image
DSP memory edit
DSP message queue test write
DSP message queue test read
Print DSP statistics
Run alarm simulations
Receiver equalizer RAM modifications
DVP RDCMD
RDDATA
PAGE
PREAD
PWRITE
DREAD
DWRITE
REVCODE
MEMTEST
QSAPP
INIT
CLOSE
DOPTS
POPTS
DDATA
PDATA
CODEC
RING
DIAL
MWAIT
STATUS [C]
TEST
GAIN
POWERETR
LLC
REGS
PROF
DPL		 read a command/control register
read a data register
select a memory page
perform a paged read
perform a paged write
perform a direct read
perform a direct write
read the revision code
perform a memory test
run the Legerity QuickStart application
initialise the subsystem
close down the subsystem
display device options
display port options
display device data
display port data
set the codec law for a port
cause a line to ring
dial a number
use the message waiting indicator
display status
runs a test on a port
set line gains
apply power to an ETR phone
execute a low-level command
dumps registers for a port
display a profile
set the DTE print level
ipstats – Dump IP/ICMP/TCP/UDP stats
ivm-help – Embedded Voicemail Commands
ivm-mbox-show – Show mailboxes
ivm-mbox-show Show contents of specified mailbox
ivm-mbox-clear Clear specified mailbox
ivm-msg-del nnn dd/dd/dd hh:mm:ss Delete specified message
ivm-msg-del-all – Delete all voicemail messages
ivm-flash-del-all – –
ivm-limits-max-nummsg-show – –
ivm-limits-max-nummsg-set xxx –
ivm-limits-max-mstime-show – –
ivm-limits-max-mstime-set xxx –
ivm-status-show – –
ivm-monitor-toggle – –
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IP Office

SIP Flowroute to IP Office R5

SIP Trunking between Avaya IP Office R5 and Flowroute by
Kyle L Holladay, Sr R.I.P

In this example we will configure a SIP trunk between the Avaya IP Office and Flowroute using registration on LAN1 behind a firewall/NAT. Alternative configurations would include a static public IP or static IP behind a NAT/Firewall which will not be covered in this document.

NOTE: Flowroute claims T.38 version 0 support as of May 2009 however I have not been able to successfully negotiate any T.38 traffic at this point using version 0 at 9600bps and IP Office EI version 5.0 due to a requirement by Flowroute of information in the INVITE that the IP Office does not currently support. Thus far Flowroute’s technical support has been responsive and helpful. The call quality has been fantastic, far beyond what I have come to expect from other ITSP (over the Internet SIP providers).

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IP Office

SIP Flowroute to IP Office R9

SIP Trunking between Avaya IP Office R9 and Flowroute by
Kyle L Holladay, Sr R.I.P

In this example we will configure a SIP trunk between the Avaya IP Office and Flowroute using registration on LAN1 behind a firewall/NAT. Alternative configurations would include a static public IP or static IP behind a NAT/Firewall which will not be covered in this document.

 

NOTE: Flowroute claims T.38 version 0 support as of May 2009 however I have not been able to successfully negotiate any T.38 at this point, using version 0 at 9600bps and IP Office EI version 5.0 due to a requirement by Flowroute of information in the INVITE that the IP Office does not currently support. Thus far Flowroute’s technical support has been responsive and helpful. The call quality has been fantastic, far beyond what I have come to expect from other ITSP (over the Internet SIP providers).

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IP Office

IP Office Default Short codes

Most IP Office control units are available in A-Law and μ-Law models. Typically μ-Law models are supplied to North American locales, A-Law models are supplied to the rest of the world. In addition to the using different default for digital lines and phone, A-Law and μ-Law models support different default short codes. The following table lists the default system short codes present in IP Office Release 5+ system’s configuration.

Short Code Telephone
Number		 Feature A-Law μ-Law
*00 Blank Cancel All Forwarding
*01 Blank Forward Unconditional On
*02 Blank Forward Unconditional Off
*03 Blank Forward ON Busy On
*04 Blank Forward ON Busy Off
*05 Blank Forward ON No Answer On
*06 Blank Forward ON No Answer Off
*07*N# Forward Number
*08 Blank Do Not Disturb On
*09 Blank Do Not Disturb Off
*10*N# Do Not Disturb Exception Add
*11*N# Do Not Disturb Exception Del
*12*N# Follow Me Here
*13*N# Follow Me Here Cancel
*14*N# Follow Me To
*15 Blank Call Waiting On
*16 Blank Call Waiting Off
*17 ?U Voicemail Collect
*18 Blank Voicemail On
*19 Blank Voicemail Off
*20*N# Set Hunt Group Night Service
*21*N# Clear Hunt Group Night Service
*22*N# Suspend Call
*23*N# Resume Call
*24*N# Hold Call
*25*N# Retrieve Call
*26 Clear CW
*27*N# Hold CW
*28*N# Suspend CW
*29 Blank Toggle Calls
*30 Blank Call Pickup Any
*31 Blank Call Pickup Group
*32*N# Call Pickup Extn
*33*N# Call Queue
*34N; Hold Music
*35*N# Extn Login
*36 Blank Extn Logout
*37*N# Park Call
*38*N# Unpark Call
*39 1 Relay On
*40 1 Relay Off
*41 1 Relay Pulse
*42 2 Relay On
*43 2 Relay Off
*44 2 Relay Pulse
*45*N# Acquire Call
*46 Blank Acquire Call
*47 Blank Conference Add
*48 Blank Voicemail Ringback On
*49 Blank Voicemail Ringback Off
*50 Blank Forward Huntgroup On
*51 Blank Forward Huntgroup Off
*52 Blank Cancel or Deny
*53*N# Call Pickup Members
*57*N# Forward On Busy Number
*70 Blank Call Waiting Suspend
*70*N# Dial Physical Extn By Number
*71*N# Dial Physical Extn By ID
*9000* “MAINTENANCE” Relay On
*91N; N”.1″ Record Message
*92N; N”.2″ Record Message
9N Dial
? . Dial

Notes:

N – Match Any Digits
Matches any dialed digits (including none). The Dial Delay Time or a following matching character is used to resolve when dialing is complete.

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IP Office

How do I configure Monitor to Troubleshoot IP Office issues

IP Office Ports (Compliments of Kyle L Holladay Sr.,  R.I.P.)

Exporting Your IP Office Config File.

  • Launch the IP Office Manager application.
  • Click on the File menu in the upper left corner of the screen and click Open Configuration.
  • From the “Select IP Office” window click on the check box next to your IP Office control unit then click OK.
  • Enter your login credentials and click OK. The standard username/password are the word “Administrator” with a capital A (no quotations).
  • Once the configuration has been pulled from the unit click on the File menu and select Save Configuration As.
  • From the Save As window locate the desired folder, perhaps the Desktop, to place the saved file and click Save.
  • If you are going to email this file you will want to compress it into a .zip as most email servers will not allow transmission of a .cfg file In Windows you should be able to right click on the .cfg file you just exported and select Send To>Compressed (zipped) folder.

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    IP Office

    Standard Base Config by Kyle L Holladay Sr

    IP Office Standardized Base Configuration
    Designed and maintained by
    Kyle L Holladay Sr.  July 18, 1973 – March 26, 2013 (R.I.P.)

    Build 121911 for IP Office R8 (Initial Release)


    StandardBaseConfiguration121911_R8

    WAVS_090310_HUMAN

    The standardized Base Configuration is intended to provide a fully customizable platform based on a consistent and stable base configuration for IP Office and Voicemail Pro implementations. I designed the original standard base configuration 2005 to unify the varied programming methods used by individual IP Office technicians within the same organization. By building each configuration based on a standardized core, the end-user’s experience is unified resulting in a higher level of customer satisfaction and a much lower learning curve for support staff.

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