Assist - IP Office Assistance

March 9, 2015June 17, 2015IP Office, Uncategorized

FNE Codes Decrypted

With mobility (Mobile Twinning) becoming such a common part of life for workers, IP Office can do this with ease, even on Essential Edition.

Remembering that everyone can have Mobile Twinning for free, once the platform is licensed for Essential Edition and higher (Essential, Preferred and Server Edition).

FNE Number	Feature	DID Numbers
00	System Dial Tone	513-555-1000
01	Steal Call	513-555-1001
02	Auto Call Back	513-555-1002
04	Forward All Calls	513-555-1003
05	Forward Busy and No Answer Calls	513-555-1004
06	Call Forward Disable	513-555-1005
07	Park Call	513-555-1006
08	Call UnPark	513-555-1007
09	Pick Up Group	513-555-1008
10	Directed Call Pick Up	513-555-1009
12	Withheld CLI (To External Calls off IPO)	513-555-1010
13	Enable CLI (To External Calls off IPO)	513-555-1011
14	Conference Add	513-555-1012
15	Drop Call	513-555-1013
16	Private Call (cannot be intruded or recorded)	513-555-1014
17	Held Appearance Select	513-555-1015
18	Same as FNE 00 – Dial Tone Appearance (a=)	513-555-1016
19	Enable Twinning	513-555-1017
20	Disable Twinning	513-555-1018
24	DND On	513-555-1019
25	DND Off	513-555-1020
26	Blind Transfer	513-555-1021
27	Transfer to Voicemail	513-555-1022

As you can see by the above table, we need to assign every feature we want to use, to it’s very own DID number. Once set up, you just call that number to activate the feature. For instance, to turn o Twinning, you would dial 513-555-1017, from the phone number that is set up for mobile twinning….soo lets look at the IP Office side of things.

March 5, 2015IP Office

Click to call from Outlook

IP Office, back in the day, used to use TAPI to allow users to dial from Outlook Contacts. Now that Microsoft has entered the voice telephony, they have enhanced capabilities in their products.

With IP office Release 9, Avaya allowed the One-X portal desktop clients to enable the Smart Tag feature set. So, to have the ability that a user can click on a number in Outlook, Word or Excel, you first need to enable the Smart Tag options in Microsoft

Microsoft Outlook 2007:

1. In the Tools menu, select Options.

February 5, 2015Uncategorized

Comparison of IP SoftPhone and Avaya Communicator

With the release of IP Office 9.1, the IP SoftPhone (Re-branded Counterpath Xlite) is no longer supported. The replacement, is a more clean interface, but we do lose some features. No video, no programmable buttons, etc.

See below table for a side by side comparison.


Features	9.0 – IP Office Softphone	9.1 – Avaya Communicator
Windows XP Support	Y	N
Windows 7 Support	Y	Y
Windows 8, 8.1 Support	N	Y
Compliance to RFC 3261 SIP standard	Y	Y
Support for DTMF (RFC 2833, inband DTMF or SIP INFO messages).	Y	Y
Support for Secure SIP (TLS)	N	Y
Support for Secure Media (SRTP)	N	Y
Support for the following audio codecs: G.711, G.729a, G.722	Y	Y
Support for H.264 Video codec	Y	Y
Support for firewall traversal – Remote worker	N	Y
Automatic detection and configuration of audio and video devices	Y	Y
Acoustic echo cancellation, automatic gain control, voice activity detection	Y	Y
Provisioning/licensing from IP Office	Y	Y
Simultaneous User Support	N	Y
Call display & Message Waiting Indicator (MWI)	Y	Y
Speakerphone and Mute	Y	Y
Redial, Hold, Do Not Disturb	Y	Y
Call history – list of received, missed, and dialed calls	Y	Y
Call forward	Y	N
Call transfer	Y	Y
Six-party ad-hoc audio conferencing	Y	Y
Ad-hoc conferencing with IP Office Limits	N	Y
Six-party ad-hoc video conferencing	Y	N
Meetme Audio Conference Controls	N	Y
Single Party Point to Point Video	Y	Y
Support for several languages in addition to English: French, German, Italian, Portuguese, and Spanish.	Y	Y
Contact list containing the individual user’s contacts	Y	Y
Directory containing names from central and personal IP Office directory	Y	Y
The Softphone includes an icon to indicate your presence. Including DND	Y	Y
Instant Messaging	Y	Y
Auto Answer	Y	Y
Password change handling	N	Y
Web Collaboration Integration	N	Y

September 19, 2014September 19, 2014IP Office

Installing E129 On IP Office

So, you have a new E129, now what? As long as you are running 9.0.3, you can use it…..If just 1 phone, I have found that the web interface is easy to configure. I left the phone on DHCP, but once the phone was up, I found the IP address, and set up the credentials in the web administration.

First we need to set an account in the IP Office.

First, lets go to the System tab, then “LAN1>VoIP”. We just need to make sure that the “SIP Registrar Enable” is checked.

Now we will add the user. Go to Users, and add a new user. I called mine “SIPe”, and gave it an extension of 459. Then Go to the Telephony tab and enter a Login Code.

September 19, 2014October 19, 2014IP Office

Token Redemption with IPOSS ONBoarding

The new Avaya token process will be easier for partners to get the customer registered and apply the IPOSS, in 24 hours instead of 4-6 days.

First, you must purchase your IPOSS token from distribution, what you get? Its a piece of paper, showing IPOSS token numbers and what the contract terms are, etc.

Now, you will need to go to http://GRT.avaya.com. On the left you will see a button for “Account Creation”, click that.

Now, select the country where the account is located, and enter the Link ID of the partner. Click Next

September 15, 2014September 22, 2014IP Office

Custom Greetings in Voicemail Pro

If you want to create professional recorded auto attendant greeting, here is how.

1. Go find a Windows XP or Server 2003 machine – you know you have one somewhere – and copy this file C:\Windows\System32\sndrec32.exe and copy it to your Windows 7 or 8 machines.

2. Open the XP / 2003 Sound Recorder App:

3. Click File, Properties:

4. Click Convert Now…

5. Change your settings to

Format: PCM (that’s the default, so nothing to change here)

Attributes: 8.000 kHz, 16 Bit, Mono

To save yourself some time, after you make that selection do like I did and click the Save As… button and give it an easy to remember name such as “Avaya IP Office”. Next time you can just select that item from the list instead of picking from the long list of possible attributes.

July 31, 2014August 28, 2014IP Office

IPOA Configuration Issue

When setting up the IPOA image, we deploy an ISO or OVA image, then we log into admin and convert from IP Office Server Edition, to IPOA.

There is an issue with 9.0.800-941, where part way through the process, you get an error that stops the process altogether…lets take a look and fix it….

Not sure what release this is or will be fixed in…..

After you have the image installed, you see IP Office installed, as shown by all the services running.

Next, we need to uninstall the “IP Office” package.

July 23, 2014IP Office

How to Manipulate Digits In VM Pro

Would like to thank Andy Ertle at Tier4 Industries (aertle@tier4industries.com – (303) 632-0411)
for pointing us in the direction of “Digit Manipulation” for this post.

For some of our other posts we routed calls by Area code. If receiving 10 digits those would work. But, for whatever reason, if you are inserting a “1” or “91” so you can dial from the call log.

If you are having caller ID come in and include the “1” for instance, we can strip that digit off.

July 21, 2014August 9, 2014IP Office

Route Calls by Area Code in Voicemail Pro

There are a couple ways to route calls via caller ID. Using database routing is neat and simpler, but you need Advanced Edition, so this will not work for Server Edition. Using the “Variable Routing” action, makes this possible on Server Edition though. Not as clean as a database, but it is what it is.

Voicemail Pro can use a “Variable Routing” action, to route a call based on a variable. The variable we, obviously would use to route a call by area code, would be $CLI.

July 15, 2014IP Office

How to set up remote access menu

How to create a remote access menu, compliments to Kyle L Holladay, Sr. R.I.P.

1. Download and extract the pre-configured module and associated .wav files

2. Copy the .wav files to x:\Program Files\Avaya\IP Office\Voicemail Pro\VM\WAVS\yyy\Custom (where x=the drive where VMP is installed and yyy=your locale, such as enu)

3. Import the module contained in the menuRemote.mod file into your current Voicemail Pro configuration.

4. Click on the Save & Make Live icon in Voicemail Pro to save the current configuration.

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