IP Office

IP Office Default Short codes

Most IP Office control units are available in A-Law and μ-Law models. Typically μ-Law models are supplied to North American locales, A-Law models are supplied to the rest of the world. In addition to the using different default for digital lines and phone, A-Law and μ-Law models support different default short codes. The following table lists the default system short codes present in IP Office Release 5+ system’s configuration.

Short CodeTelephone
Number		FeatureA-Lawμ-Law
*00BlankCancel All Forwarding
*01BlankForward Unconditional On
*02BlankForward Unconditional Off
*03BlankForward ON Busy On
*04BlankForward ON Busy Off
*05BlankForward ON No Answer On
*06BlankForward ON No Answer Off
*07*N#Forward Number
*08BlankDo Not Disturb On
*09BlankDo Not Disturb Off
*10*N#Do Not Disturb Exception Add
*11*N#Do Not Disturb Exception Del
*12*N#Follow Me Here
*13*N#Follow Me Here Cancel
*14*N#Follow Me To
*15BlankCall Waiting On
*16BlankCall Waiting Off
*17?UVoicemail Collect
*18BlankVoicemail On
*19BlankVoicemail Off
*20*N#Set Hunt Group Night Service
*21*N#Clear Hunt Group Night Service
*22*N#Suspend Call
*23*N#Resume Call
*24*N#Hold Call
*25*N#Retrieve Call
*26Clear CW
*27*N#Hold CW
*28*N#Suspend CW
*29BlankToggle Calls
*30BlankCall Pickup Any
*31BlankCall Pickup Group
*32*N#Call Pickup Extn
*33*N#Call Queue
*34N;Hold Music
*35*N#Extn Login
*36BlankExtn Logout
*37*N#Park Call
*38*N#Unpark Call
*391Relay On
*401Relay Off
*411Relay Pulse
*422Relay On
*432Relay Off
*442Relay Pulse
*45*N#Acquire Call
*46BlankAcquire Call
*47BlankConference Add
*48BlankVoicemail Ringback On
*49BlankVoicemail Ringback Off
*50BlankForward Huntgroup On
*51BlankForward Huntgroup Off
*52BlankCancel or Deny
*53*N#Call Pickup Members
*57*N#Forward On Busy Number
*70BlankCall Waiting Suspend
*70*N#Dial Physical Extn By Number
*71*N#Dial Physical Extn By ID
*9000*“MAINTENANCE”Relay On
*91N;N”.1″Record Message
*92N;N”.2″Record Message
9NDial
?.Dial

Notes:

N – Match Any Digits
Matches any dialed digits (including none). The Dial Delay Time or a following matching character is used to resolve when dialing is complete.

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IP Office

How do I configure Monitor to Troubleshoot IP Office issues

IP Office Ports (Compliments of Kyle L Holladay Sr.,  R.I.P.)

Exporting Your IP Office Config File.

  • Launch the IP Office Manager application.
  • Click on the File menu in the upper left corner of the screen and click Open Configuration.
  • From the “Select IP Office” window click on the check box next to your IP Office control unit then click OK.
  • Enter your login credentials and click OK. The standard username/password are the word “Administrator” with a capital A (no quotations).
  • Once the configuration has been pulled from the unit click on the File menu and select Save Configuration As.
  • From the Save As window locate the desired folder, perhaps the Desktop, to place the saved file and click Save.
  • If you are going to email this file you will want to compress it into a .zip as most email servers will not allow transmission of a .cfg file In Windows you should be able to right click on the .cfg file you just exported and select Send To>Compressed (zipped) folder.

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    IP Office

    Standard Base Config by Kyle L Holladay Sr

    IP Office Standardized Base Configuration
    Designed and maintained by
    Kyle L Holladay Sr.  July 18, 1973 – March 26, 2013 (R.I.P.)

    Build 121911 for IP Office R8 (Initial Release)


    StandardBaseConfiguration121911_R8

    WAVS_090310_HUMAN

    The standardized Base Configuration is intended to provide a fully customizable platform based on a consistent and stable base configuration for IP Office and Voicemail Pro implementations. I designed the original standard base configuration 2005 to unify the varied programming methods used by individual IP Office technicians within the same organization. By building each configuration based on a standardized core, the end-user’s experience is unified resulting in a higher level of customer satisfaction and a much lower learning curve for support staff.

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    IP Office

    Ports used by IP Office/IPOCC

    IP Office Ports

    * Indicates that the port and or protocol can be changed.

    PortProtocolFunction
    TCP25*SMTPEmail system alarms from the IP Office to SMTP server. For IP Office 4.2 also used for Voicemail Email on Embedded Voicemail.
    UDP37TimeTime requests from the IP Office to a Time Server (RFC868).
    UDP53DNSDomain Name Service responses.
    UDP67BOOTP/DHCPDHCP server operation.
    UDP68BOOTP/DHCPDHCP client operation.
    UDP69TFTPFile requests to the IP Office.
    UDP161*SNMPFrom SNMP applications.
    UDP162*SNMP TrapTo addresses set in the IP Office configuration.
    UDP500IKEKey exchange for IPSec protocol.
    TCP389*LDAPLightweight Directory Access Protocol.
    UDP520RIPTo and from the IP Office to other RIP devices. For RIP1 and RIP2 (RIP1 compatible) the destination address is a subnet broadcast, eg. 192.168.42.255. For RIP2 Multicast the destination address is 224.0.0.9.
    UDP520RIP
    UDP1701L2TPLayer 2 tunneling protocol.
    UDP1718H.323H.323 Discovery
    UDP1719H.323 RASH.323 Status. VoIP device registering with the IP Office.
    UDP1720H.323/H.245H.323 Signalling. Data to a registered VoIP device.
    UDP2127UDPPC Wallboard to CCC Wallboard Server.
    UDP3478SIPPort used for STUN requests from the IP Office to the SIP provider.
    UDP/TDP*5060SIPSIP Line Signalling
    TCP8080HTTPBrowser access to the Delta Server application.
    UDP8089EnconfFrom the IP Office to the Conferencing Center Server Service. User access to the conference center is direct via HTTP sessions.
    TCP8888HTTPBrowser access to the IP Office ContactStore (VRL) application.
    UDP49152-53247*RTP/RTCPDynamically allocated ports used during VoIP calls for RTP and RTCP traffic. The port range can be adjusted through the System | Gatekeeper tab.
    UDP50791IPO VoicemailTo voicemail server address.
    UDP50793IPO Solo VoicemailFrom IP Office TAPI PC with Wave drive user support.
    UDP50794IPO MonitorFrom the IP Office Monitor application.
    UDP50795IPO Voice NetworkingSmall Community Network signalling (AVRIP) and BLF updates. Each system does a broadcast every 30 seconds. BLF updates are sent required up a maximum of every 0.5 seconds.
    UDP50796IPO PCPartnerFrom an IP Office application (for example Phone Manager or SoftConsole). Used to initiate a session between the IP Office and the application.
    UDP50797IPO TAPIFrom an IP Office TAPI user PC.
    UDP50798(UDP)IP Office Manager and UpgradeWizard
    UDP50799IPO BLFBroadcast to the IP Office LAN and the first 10 IP addresses registered from other subnets.
    UDP50800IPO License DongleTo the License Server IP Address set in the IP Office configuration.
    UDP50801EConfConference Center Service to IP Office.
    TCP50802DiscoveryIP Office discovery from Manager.
    TCP50804*HTTPIP Office configuration settings access.
    TCP50805*HTTPSTLS Secure
    TCP50808*HTTPIP Office system status access.
    TCP50812*HTTPIP Office security settings access.
    TCP50813*HTTPSTLS Secure

    IPOCC Ports

    Pictures work better, so here are the listing of parts that IPOCC uses to communicate.  Used_TCP_Ports_IPOCC

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    IP Office

    Set Up SIP trunk with Les.net on IP Office

    Setting up a SIP trunk between the IP Office and Les.net (Compliments of Kyle L Holladay Sr.,  R.I.P.)

    In this example we will configure a SIP trunk between the Avaya IP Office and LES.net using a static IP address assigned to LAN1 behind a firewall/NAT. Alternative configurations would include registration which is supported by LES.net for users with a dynamic IP addresses or you could assign a public IP to the IP Office on LAN2 outside of your firewall/NAT.

     

    First we need to obtain the IP address of the LES.net SIP server. Because the IP Office does not use DNS to resolve the name of the SIP server you will want to use PING on your PC to resolve this name. From your computer enter ping did.voip.les.net from the command line (CMD) and make note of the IP address that is returned. From this point on we will use 64.34.181.47 to refer to the LES.net SIP server.
    Use CMD to ping did.voip.les.net

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    IP Office

    Send a message to a group of people in Voicemail Pro

    Sometimes you need to send a message to a bunch of recipients.  You have 2 options if using Voicemail Pro.

    Users Personal Distribution List (Intuity Mode ONLY).

    In 9.0, VM Pro can modify users distribution lists. (in pre 9.0 systems, you can only modify on the mailbox using the TUI)  Each user can have 20 Distribution lists, and each list can have up to 360 mailboxes in it.  These lists can be public (can be used by anyone) or private (Used by everyone, but only the owner can modify the list.).

    Log into the Voicemail Pro Admin client. Click the name of the server in the upper right and go to Users.  Find the user you wish to create a Distribution list for, and right click, then “MailBox Details”.  Select the Personal Distribution lists tab.  Here you can name it, and add users.

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    IP Office

    Hunt Groups Explained

    Hunt Groups are used to manage calls and can be setup in a variety of ways.

  • By default, a hunt group 200 called Main is created with the first 10 users as members.
  • To add a new Group, click the top-right folder icon ipofoldsm
  • Different call schemes are available and extensions can be added or removed as required.
  • There are also options for call overflow, options for Fallback, voicemail and recording.

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    IP Office

    Set/Show IP address for IP Office

    Although normally done from within the the Manager program, you can also display or change the IP adresss of either LAN port via the RS232 (DTE) Maintenance port on the back of the IP Office. They may be instances where this is useful.

    DTE Port Settings:

    • Access to the DTE port requires a (straight) serial cable between your PC/Laptop and the IP Office.
    • Configure PuTTY, HyperTerminal, etc, for serial as follows: 38,400 – 8 – N – 1 – None – VT100

    Procedure:

    Enter the following commands (in bold) when the IPOffice is up and running:

    at OK at-debug <IPOffice Manager Version 0.2> Wed 26/2/2014 10:27:58, Hello>updatelanCurrent LAN1: ipaddr: 192.168.42.1 mask: 255.255.255.0 (LAN port) Current LAN2: ipaddr: 128.75.0.100 mask: 255.255.255.0 (WAN port) Enter which lan interface (lan1 or lan2): lan1 (or hit enter to leave unchanged)Enter IP address (a.b.c.d): 10.10.10.1Enter IP mask (a.b.c.d): 255.255.255.0Add default gateway (yes or no)? 10.10.10.254 Start WriteConfig at f7e0969c, savemode SaveNormal, writetype ToFlash Start WriteConfig at f7e0969c, savemode SaveNormal, writetype ToFile : :Configuration has been saved. Reboot now (yes or no)? no (enter to 'yes' to reboot system immediately)Issue the 'reboot' command later. Wed 26/2/2014 10:28:51, Hello>

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    IP Office

    Reset Security Passwords in IP Office

    Passwords can be reset to default values via the RS232 (DTE) Maintenance port on the back of the IP Office.

    DTE Port Settings:

    • Access to the DTE port requires a (straight) serial cable between your PC/Laptop and the IP Office.
    • Configure PuTTY, HyperTerminal, etc, for serial as follows: 38,400 – 8 – N – 1 – None – VT100

    Procedure:

    Enter the following commands (in bold) when the IPOffice is running normally. (Do no press ESC during startup!):

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    IP Office

    DTE Port Programming

    This procedure will allow you to reconfigure an Avaya IP Office back to factory defaults if you don’t know the units IP Address or password using the DTE serial port on the back of an IP Office Control Unit.

    Overview

    The DTE port on the back of an IP Office Control Unit is not normally used when configuring an IP Office system. However the DTE port can be used to erase the system’s operational software and/or configuration if necessary.

    Due to the drastic nature of these actions they should only be performed if absolutely necessary to return a system back to working order. In either case you must ensure that you have a backup copy of the system configuration.

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