Tips - IP Office Assistance

June 23, 2014July 18, 2014IP Office

How do I configure Monitor to Troubleshoot IP Office issues

IP Office Ports (Compliments of Kyle L Holladay Sr., R.I.P.)

Exporting Your IP Office Config File.

Launch the IP Office Manager application.

Click on the File menu in the upper left corner of the screen and click Open Configuration.

From the “Select IP Office” window click on the check box next to your IP Office control unit then click OK.

Enter your login credentials and click OK. The standard username/password are the word “Administrator” with a capital A (no quotations).

Once the configuration has been pulled from the unit click on the File menu and select Save Configuration As.

From the Save As window locate the desired folder, perhaps the Desktop, to place the saved file and click Save.

If you are going to email this file you will want to compress it into a .zip as most email servers will not allow transmission of a .cfg file In Windows you should be able to right click on the .cfg file you just exported and select Send To>Compressed (zipped) folder.

June 23, 2014September 8, 2015IP Office

Standard Base Config by Kyle L Holladay Sr

IP Office Standardized Base Configuration
Designed and maintained by
Kyle L Holladay Sr. July 18, 1973 – March 26, 2013 (R.I.P.)

Build 121911 for IP Office R8 (Initial Release)

StandardBaseConfiguration121911_R8

WAVS_090310_HUMAN

The standardized Base Configuration is intended to provide a fully customizable platform based on a consistent and stable base configuration for IP Office and Voicemail Pro implementations. I designed the original standard base configuration 2005 to unify the varied programming methods used by individual IP Office technicians within the same organization. By building each configuration based on a standardized core, the end-userâ€™s experience is unified resulting in a higher level of customer satisfaction and a much lower learning curve for support staff.

June 23, 2014October 17, 2014IP Office

Ports used by IP Office/IPOCC

IP Office Ports

* Indicates that the port and or protocol can be changed.

Port	Protocol	Function
TCP	25*	SMTP	Email system alarms from the IP Office to SMTP server. For IP Office 4.2 also used for Voicemail Email on Embedded Voicemail.
UDP	37	Time	Time requests from the IP Office to a Time Server (RFC868).
UDP	53	DNS	Domain Name Service responses.
UDP	67	BOOTP/DHCP	DHCP server operation.
UDP	68	BOOTP/DHCP	DHCP client operation.
UDP	69	TFTP	File requests to the IP Office.
UDP	161*	SNMP	From SNMP applications.
UDP	162*	SNMP Trap	To addresses set in the IP Office configuration.
UDP	500	IKE	Key exchange for IPSec protocol.
TCP	389*	LDAP	Lightweight Directory Access Protocol.
UDP	520	RIP	To and from the IP Office to other RIP devices. For RIP1 and RIP2 (RIP1 compatible) the destination address is a subnet broadcast, eg. 192.168.42.255. For RIP2 Multicast the destination address is 224.0.0.9.
UDP	520	RIP
UDP	1701	L2TP	Layer 2 tunneling protocol.
UDP	1718	H.323	H.323 Discovery
UDP	1719	H.323 RAS	H.323 Status. VoIP device registering with the IP Office.
UDP	1720	H.323/H.245	H.323 Signalling. Data to a registered VoIP device.
UDP	2127	UDP	PC Wallboard to CCC Wallboard Server.
UDP	3478	SIP	Port used for STUN requests from the IP Office to the SIP provider.
UDP/TDP*	5060	SIP	SIP Line Signalling
TCP	8080	HTTP	Browser access to the Delta Server application.
UDP	8089	Enconf	From the IP Office to the Conferencing Center Server Service. User access to the conference center is direct via HTTP sessions.
TCP	8888	HTTP	Browser access to the IP Office ContactStore (VRL) application.
UDP	49152-53247*	RTP/RTCP	Dynamically allocated ports used during VoIP calls for RTP and RTCP traffic. The port range can be adjusted through the System \| Gatekeeper tab.
UDP	50791	IPO Voicemail	To voicemail server address.
UDP	50793	IPO Solo Voicemail	From IP Office TAPI PC with Wave drive user support.
UDP	50794	IPO Monitor	From the IP Office Monitor application.
UDP	50795	IPO Voice Networking	Small Community Network signalling (AVRIP) and BLF updates. Each system does a broadcast every 30 seconds. BLF updates are sent required up a maximum of every 0.5 seconds.
UDP	50796	IPO PCPartner	From an IP Office application (for example Phone Manager or SoftConsole). Used to initiate a session between the IP Office and the application.
UDP	50797	IPO TAPI	From an IP Office TAPI user PC.
UDP	50798	(UDP)	IP Office Manager and UpgradeWizard
UDP	50799	IPO BLF	Broadcast to the IP Office LAN and the first 10 IP addresses registered from other subnets.
UDP	50800	IPO License Dongle	To the License Server IP Address set in the IP Office configuration.
UDP	50801	EConf	Conference Center Service to IP Office.
TCP	50802	Discovery	IP Office discovery from Manager.
TCP	50804*	HTTP	IP Office configuration settings access.
TCP	50805*	HTTPS	TLS Secure
TCP	50808*	HTTP	IP Office system status access.
TCP	50812*	HTTP	IP Office security settings access.
TCP	50813*	HTTPS	TLS Secure

IPOCC Ports

Pictures work better, so here are the listing of parts that IPOCC uses to communicate. Used_TCP_Ports_IPOCC

June 23, 2014June 23, 2014IP Office

Set Up SIP trunk with Les.net on IP Office

Setting up a SIP trunk between the IP Office and Les.net (Compliments of Kyle L Holladay Sr., R.I.P.)

In this example we will configure a SIP trunk between the Avaya IP Office and LES.net using a static IP address assigned to LAN1 behind a firewall/NAT. Alternative configurations would include registration which is supported by LES.net for users with a dynamic IP addresses or you could assign a public IP to the IP Office on LAN2 outside of your firewall/NAT.

First we need to obtain the IP address of the LES.net SIP server. Because the IP Office does not use DNS to resolve the name of the SIP server you will want to use PING on your PC to resolve this name. From your computer enter ping did.voip.les.net from the command line (CMD) and make note of the IP address that is returned. From this point on we will use 64.34.181.47 to refer to the LES.net SIP server.
Use CMD to ping did.voip.les.net

June 23, 2014IP Office

Send a message to a group of people in Voicemail Pro

Sometimes you need to send a message to a bunch of recipients. You have 2 options if using Voicemail Pro.

Users Personal Distribution List (Intuity Mode ONLY).

In 9.0, VM Pro can modify users distribution lists. (in pre 9.0 systems, you can only modify on the mailbox using the TUI) Each user can have 20 Distribution lists, and each list can have up to 360 mailboxes in it. These lists can be public (can be used by anyone) or private (Used by everyone, but only the owner can modify the list.).

Log into the Voicemail Pro Admin client. Click the name of the server in the upper right and go to Users. Find the user you wish to create a Distribution list for, and right click, then “MailBox Details”. Select the Personal Distribution lists tab. Here you can name it, and add users.

June 23, 2014September 8, 2015IP Office

Hunt Groups Explained

Hunt Groups are used to manage calls and can be setup in a variety of ways.

By default, a hunt group 200 called Main is created with the first 10 users as members.

To add a new Group, click the top-right folder icon

Different call schemes are available and extensions can be added or removed as required.

There are also options for call overflow, options for Fallback, voicemail and recording.

June 20, 2014June 30, 2014IP Office

Set/Show IP address for IP Office

Although normally done from within the the Manager program, you can also display or change the IP adresss of either LAN port via the RS232 (DTE) Maintenance port on the back of the IP Office. They may be instances where this is useful.

DTE Port Settings:

Access to the DTE port requires a (straight) serial cable between your PC/Laptop and the IP Office.
Configure PuTTY, HyperTerminal, etc, for serial as follows: 38,400 – 8 – N – 1 – None – VT100

Procedure:

Enter the following commands (in bold) when the IPOffice is up and running:

at OK at-debug <IPOffice Manager Version 0.2> Wed 26/2/2014 10:27:58, Hello>updatelan Current LAN1: ipaddr: 192.168.42.1 mask: 255.255.255.0 (LAN port) Current LAN2: ipaddr: 128.75.0.100 mask: 255.255.255.0 (WAN port) Enter which lan interface (lan1 or lan2): lan1 (or hit enter to leave unchanged) Enter IP address (a.b.c.d): 10.10.10.1 Enter IP mask (a.b.c.d): 255.255.255.0 Add default gateway (yes or no)? 10.10.10.254 Start WriteConfig at f7e0969c, savemode SaveNormal, writetype ToFlash Start WriteConfig at f7e0969c, savemode SaveNormal, writetype ToFile : : Configuration has been saved. Reboot now (yes or no)? no (enter to 'yes' to reboot system immediately) Issue the 'reboot' command later. Wed 26/2/2014 10:28:51, Hello>

June 19, 2014June 17, 2014IP Office

Reset Security Passwords in IP Office

Passwords can be reset to default values via the RS232 (DTE) Maintenance port on the back of the IP Office.

DTE Port Settings:

Access to the DTE port requires a (straight) serial cable between your PC/Laptop and the IP Office.
Configure PuTTY, HyperTerminal, etc, for serial as follows: 38,400 – 8 – N – 1 – None – VT100

Procedure:

Enter the following commands (in bold) when the IPOffice is running normally. (Do no press ESC during startup!):

June 19, 2014June 17, 2014IP Office

DTE Port Programming

This procedure will allow you to reconfigure an Avaya IP Office back to factory defaults if you don’t know the units IP Address or password using the DTE serial port on the back of an IP Office Control Unit.

Overview

The DTE port on the back of an IP Office Control Unit is not normally used when configuring an IP Office system. However the DTE port can be used to erase the system’s operational software and/or configuration if necessary.

Due to the drastic nature of these actions they should only be performed if absolutely necessary to return a system back to working order. In either case you must ensure that you have a backup copy of the system configuration.

June 18, 2014September 8, 2015Nortel

Set up System Speed dials on Norstar

Setting up System speed dials is not very hard.

To enter a programming session, follow the next few simple steps:

1) Press FEATURE * * 2 6 6 3 4 4

2) Enter Password: 2 6 6 3 4 4

Display will read: ” Terminals & Sets”

Using the navigation keys, as displayed below, follow the next simple steps:

3) Press: NEXT

Display will read: “Lines”

4) Press: Next

Display will read: “Services”

5) Press: Next

Display will read: “System Speed Dial”

7) Press: Show

Display will read: “Speed dial #:__”