SMDR Settings for Avaya IP Office
IP Office

Free IP Office SMDR Server

IP Office has the ability to send SMDR info by default, FOR FREE!  You just need something to grab the info….

(Also, a great tool from a Tek-Tips user, Dave Hope. https://davehope.co.uk/projects/smdr-receiver/)

Quick Links:

  1. How to access IP Office for Basic SMDR
  2. Background Information
  3. Installing NCAT
  4. Overview
  5. NCAT Installation
  6. Configure IP Office
  7. Create a Batch File to start listening on the Port
  8. How to access IP Office for Basic SMDR
  9. Create a Batch File to End NCAT
  10. Test your Files
  11. Creating Scheduled Tasks
  12. Test you Task schedule
  13. Appendix A
  14. Sample Batch Files
  15. Sample Task Scheduler Files

How to access IP Office for Basic SMDR

The purpose of this document is to provide guidelines for configuring IP Office and a PC to be able to receive basic SMDR information that can be accessed using an application that can view / open a .CSV File.

By default, IP Office provides the ability to retrieve RAW SMDR information. This document will explain how to use an open source application called NCAT to listen for SMDR transmissions from the IP Office and write the records to a .CSV file format.

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Avaya J169 SIP Phone
IP Office

Install SIP phones on IP Office

Had a few calls from customers on SIP phones.  Obviously, if you are using the J100 series on IP Office R11, you are going to have to implement SIP phones.  J100 ONLY run SIP, when connected to IP Office R11.  HOWEVER, they do work on R10.1, but ONLY as h323 phones.  So, why would you downgrade all those phones just to run them on 10.1, when 10.1 will be going EOS with the next major release?  Just upgrade the damn IPO.

So, to get the J series working, we need some settings within IPO set, and then the IPO will autogenerate the 46xxsettings.txt file.

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Log into multiple hunt groups Avaya IP Office
IP Office, Uncategorized

Logging into Multiple Hunt Groups

(This post is some info we found from Intrigant on the Tek-Tips Site.  Many thanks for sharing this….)

Often, we get asked how a users can be a part of numerous hunt groups, and only log into a couple of them.

Obviously a user can set up a button (“Hunt Group Enable”) and 2 things (well, really 3 now) can happen.

  1.  They leave the “Action Data” blank, which would log the users out of ALL groups that they are a member of.
  2.  They can define a group number or name in the”Action Data” field, and that button will ONLY log them in/out of that specific button.

There is now a third way, again, thanks to “Intrigant” that you don’t have to use a button for each group, but can still be a part of many groups and pick and choose which you are logged into…friggin awesome.

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IP Office

SIP Remote Worker

With SIP remote worker, there a re a few things that need to be done, prior to anything working. If using TLS, you need a certificate (Here we created a 3rd party certificate for IP Office).

Once the certificate is set, you need some settings in the IP Office.  Once those are set, your 46xxsettings.txt file should auto-generate.

Here is a video of the specific settings for IP Office:

Equinox Client Setup.  Now you can configure the equinox client.  if you need to configure Spaces, see this thread (Automate Spaces Install).

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IP Office

Short Codes Explained

Sometimes IP Office Short Codes can be a little tough to understand.  Lets dissect them for a minute.

The IP Office uses short codes to match the number dialed to an action. The number dialed or part of the number dialed, can be used as parameter for the feature.

The following types of short code applied to on-switch dialing. The result may be an action to be performed by the IP Office, a change to the user’s settings or a number to be dialed. The order below is the order of priority in which they are used when applied to user dialing.

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Lets Encrypt SSL Certificate setup for Avaya IPOCC Windows with IP Office
IP Office Contact Center

IPOCC with LetsEncrypt Certificates

Using Lets Encrypt Certificates for Signed Certificates in

IP Office Contact Center

The purpose of this document is to provide guidelines for configuring Lets Encrypt certificates in IP Office Contact Center (IPOCC) and enable automatic updates to provide Signed Certificate validation for clients

Steps

Requirements

Before you Begin

DNS Records

Web Server Installation

Using Apache Tomcat as the Web Server

Using Internet Information Server as the Web Server

Installing OpenSSL

Installing Win-ACME service for Lets Encrypt

Creating the Certificates

Creating Certificates using IIS

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Avaya Equinox App
IP Office

Equinox on IPO R11 with Self Signed Certificate

Setting up Equinox on IP Office R11 Server Edition/hosted with Self Signed Certificate

In order to get Equinox client to securely connect to Server Edition or Hosted IP Office, we need to have a certificate.  In a previous document, we showed how to create a 3rd party certificate, but maybe you don’t want to use 3rd party, maybe you want to leverage IP Office’s ability to create a self-signed certificate.

1 million foot view of the differences.Certificates that have been signed by a Certificate Authority go through some level of validation and there are only a finite number of Certificate Authorities worldwide. Most devices / browsers already have the Certificate Authorities Intermediate Certificate installed and can therefore easily validate the authorities certificate chain. Depending on the purpose / usage of a certificate would define the level of validation (and cost) associated with those certificates. The plus side to Signed Certificates is that there is no need to load self signed certificates onto most browsers or devices as they are already trusted. The Downside however is that signed certificates have to be maintained on an annual basis and updated before they expire.

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IP Office

Automate Spaces Install on Avaya R11 Equinox

With IP Office Release 11, Avaya Introduced Equinox as the UC/Soft-phone App.  differing from other UC clients for IPO office, Equinox gets its IM/Presence components from the cloud.  More specifically, the Zang Cloud, or Zang Spaces (http://zang.io/products/spaces).  With Spaces you can sign up for a free account, and have some feature rich collaboration similar to the likes of Slack or Microsoft Teams.

If you like a video rather than reading….

As you can see in the diagram below, the Equinox client connects to the Cloud for IM/Presence needs, while connecting to the local IP Office (premise or hosted) for its telephony features.

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Equinox client for Avaya IP Office - now known as Avaya Workplace
IP Office

Equinox on IP Office R11 Essential Edition

Equinox on IP Office R11, seems to be giving everyone some fits.  For this example, I defaulted an IP500 licensed for Essential Edition.

The installation will be part of the SIP Extensions guide.  (https://downloads.avaya.com/css/P8/documents/101048082)

First, we will work on Essential Edition, so, see below for what licenses we need.

So, we obviously need the Essential Edition License.  For the user, we need a “SoftPhone License” (Avaya Part number 383113, IPO R10+ SFTPHN 1 LIC)

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