IP Office - IP Office Assistance

July 15, 2014IP Office

How to set up remote access menu

How to create a remote access menu, compliments to Kyle L Holladay, Sr. R.I.P.

1. Download and extract the pre-configured module and associated .wav files

2. Copy the .wav files to x:\Program Files\Avaya\IP Office\Voicemail Pro\VM\WAVS\yyy\Custom (where x=the drive where VMP is installed and yyy=your locale, such as enu)

3. Import the module contained in the menuRemote.mod file into your current Voicemail Pro configuration.

4. Click on the Save & Make Live icon in Voicemail Pro to save the current configuration.

July 6, 2014July 7, 2014IP Office

IP office Remote Access Options

The following are the Avaya recommended remote access options.

• Remote Manager: Default RAS connection to the IP Office.
• Dameware: 3rd party application supplied with each IP Office application CD and is a free install. This software needs to be installed on any PC on which the application requiring support is running. For example, if Voicemail Pro is installed on a separate PC from that of Manager, then
Dameware needs to be installed on both PCs for access to both applications.
• PC Anywhere: Third party application that is licensed to the host and client. PC Anywhere is NOT provided by or licensed through Avaya. This software needs to be installed on any PC on which the application requiring support is running. For example, if Voicemail Pro is installed on a separate PC from that of Manager, then PC Anywhere needs to be installed on both PCs for access to both applications. Avaya Technical Support will use PC Anywhere to aid in the troubleshooting of certain issues, but the business partner must provide connectivity to the site
and username and password information.
• Webex: This third party application is a client service and requires customer interaction. This application is NOT provided by or licensed through Avaya. Avaya Technical Support can also use Webex as a remote desktop client for troubleshooting and data collection. With this application, the Avaya Tier 3 engineer assigned to the trouble ticket will provide access information to an Avaya qualified BP engineer. Internet Explorer 6.0 or newer must be available to use Webex.

June 23, 2014July 18, 2014IP Office

How do I configure Monitor to Troubleshoot IP Office issues

IP Office Ports (Compliments of Kyle L Holladay Sr., R.I.P.)

Exporting Your IP Office Config File.

Launch the IP Office Manager application.

Click on the File menu in the upper left corner of the screen and click Open Configuration.

From the “Select IP Office” window click on the check box next to your IP Office control unit then click OK.

Enter your login credentials and click OK. The standard username/password are the word “Administrator” with a capital A (no quotations).

Once the configuration has been pulled from the unit click on the File menu and select Save Configuration As.

From the Save As window locate the desired folder, perhaps the Desktop, to place the saved file and click Save.

If you are going to email this file you will want to compress it into a .zip as most email servers will not allow transmission of a .cfg file In Windows you should be able to right click on the .cfg file you just exported and select Send To>Compressed (zipped) folder.

June 23, 2014September 8, 2015IP Office

Standard Base Config by Kyle L Holladay Sr

IP Office Standardized Base Configuration
Designed and maintained by
Kyle L Holladay Sr. July 18, 1973 – March 26, 2013 (R.I.P.)

Build 121911 for IP Office R8 (Initial Release)

StandardBaseConfiguration121911_R8

WAVS_090310_HUMAN

The standardized Base Configuration is intended to provide a fully customizable platform based on a consistent and stable base configuration for IP Office and Voicemail Pro implementations. I designed the original standard base configuration 2005 to unify the varied programming methods used by individual IP Office technicians within the same organization. By building each configuration based on a standardized core, the end-userâ€™s experience is unified resulting in a higher level of customer satisfaction and a much lower learning curve for support staff.

June 7, 2014June 8, 2014IP Office

Creating Conference bridge – Announcing Participants

Creating a simple conference menu is a common request, and with voicemail Pro, we can announce the attendees. There are a few things we would need to set up first.

Here is the conference module we will make:

1. First we need to make a short code for all users to have a conference bridge. Here we use 7 and our extension number (407 for testing).

This is what Voicemail Pro will transfer callers into for a bridge ID. Also, if there are user internal, they will be able to dial 7XXX, where XXX is the extension number of the conference host.

April 13, 2014May 18, 2014IP Office

Auto Answer for IP Office

Sometimes call center agents want their phones to answer after 1 ring. With IP Office you can do this. For this to happen, we need to add a new short-code (if it is not already there) for each user that wants this feature.

*DCP
Dial
40000000,0,X,Y,0
l/g 0

(X affects internal calls and Y affects external calls)

With the digit set to “1”, this is normal operation.

With the digit set to “2”, this will give 3 beeps (heard by both parties) and answer the call.

With the digit set to “3”, the agent will get 1 ring cycle, and the call is answered, with the external party not hearing anything…

March 6, 2014May 18, 2014IP Office

Sip Trunk from Asterisk to IP Office

Occasionally we hear people that want to connect an Asterisk to an IP Office. The below submission was compliments of Tek-Tips.com

IP Office setup:

1) Create a new SIP Trunk (SIP Licenses are required for this)
2) The only thing you fill in here is the IP address of Asterisks/TrixBox. Please note that this config is done anonymously, so I assume the two machines are either on the same LAN or connected securely via a VPN, I would not recommenced this setup if you are doing this over the internet.

ITSP Domain:
IPSP IP : Asterisks IP
Prim Auth / Pass:
Eveything Else:

February 17, 2014July 18, 2014IP Office

Change Conf Passwords

In the past we have added a conference bridge menu to IPO Office and Voicemail Pro. We have also added the ability for a user to set a password in Manager, and use that password in order to gain entry into the conference bridge.

This was good, but the IP Office system admin would need to add the password manually, and change when needed. Now, we would like to give a user the ability to set their own password and change it as well.

For now, lets not worry about the red circles, those are the recordings we will need to do at the end….

February 17, 2014May 18, 2014IP Office

Conference Meet Me in VM Pro

With Preferred Edition, you have the ability to use conference meet me short codes. Using Voicemail Pro modules, we can create a module that allows callers to enter their bridge number.

If you used this help guide to help set up the meet me bridges, we will expand on that….although you do not need to use our codes…

So, as you see, we just have a basic module asking for the conference ID, or extension number of the conference bridge. When the caller presses any amount of digits, that will transfer to those digits.

February 17, 2014July 9, 2014IP Office

Conference Bridge with Passwords

To compliment the fact that Voicemail Pro can offer conference meet me bridges, often, I get asked by a customer to create a way to password protect those bridges. Luckily, VM Pro CAN do this….

Expanding off previous posts, we will create a short code in IP Office:
Code: 42XXX
Feature: Conference Meet Me
Number: . (yes that’s a period)
LineGroup 0

This allows our 4 digit extensions (that begin with 2) to all have a conference bridge of 42100-42999, that matches their extensions…pretty cool.