How do I configure Monitor to Troubleshoot IP Office issues

IP Office Ports (Compliments of Kyle L Holladay Sr.,  R.I.P.)

Exporting Your IP Office Config File.

1. Launch the IP Office Manager application.
2. Click on the File menu in the upper left corner of the screen and click Open Configuration.
3. From the “Select IP Office” window click on the check box next to your IP Office control unit then click OK.
4. Enter your login credentials and click OK. The standard username/password are the word “Administrator” with a capital A (no quotations).
5. Once the configuration has been pulled from the unit click on the File menu and select Save Configuration As.
6. From the Save As window locate the desired folder, perhaps the Desktop, to place the saved file and click Save.
7. If you are going to email this file you will want to compress it into a .zip as most email servers will not allow transmission of a .cfg file In Windows you should be able to right click on the .cfg file you just exported and select Send To>Compressed (zipped) folder.

Configuring Monitor for SIP troubleshooting.

1. From within the Monitor application click on Filters then Trace Options.
2. Click on the Clear All button at the bottom of the All Settings screen and select Yes when prompted with the WARNING notice.
3. Select the Call tab and enable the following options:
4. Select the SIP tab and enable the following options:
5. Click OK and once again say Yes to the WARNING dialog.
6. Place a test outbound call.
7. In Monitor click File then Save Screen Log as…
8. In the Save As dialog box locate the desired folder, perhaps the desktop, to place the saved file.
9. In the File name: box enter Outbound.txt and click Save.
10. Select Edit then Clear Display.
11. Place an inbound test call from a phone not connected to the IP Office.
12. In Monitor click File then Save Screen Log as…
13. In the Save As dialog box locate the desired folder, perhaps the desktop, to place the saved file.
14. In the File name: box enter Inbound.txt and click Save.
15. Place the Outbound.txt, the Inbound.txt and a copy of your IP Office configuration file in a .zip and email them to your Avaya business partner or Avaya.

Configuring Monitor for PRI Troubleshooting.

1. From within the Monitor application click on Filters then Trace Options.
2. Click on the Clear All button at the bottom of the All Settings screen and select Yes when prompted with the WARNING notice.
3. Select the Call tab and enable the following options:
4. Select the ISDN tab and enable the following options:
5. Click OK and once again say Yes to the WARNING dialog.
6. Place a test outbound call.
7. In Monitor click File then Save Screen Log as…
8. In the Save As dialog box locate the desired folder, perhaps the desktop, to place the saved file.
9. In the File name: box enter Outbound.txt and click Save.
10. Select Edit then Clear Display.
11. Place an inbound test call from a phone not connected to the IP Office.
12. In Monitor click File then Save Screen Log as…
13. In the Save As dialog box locate the desired folder, perhaps the desktop, to place the saved file.
14. In the File name: box enter Inbound.txt and click Save.
15. Place the Outbound.txt, the Inbound.txt and a copy of your IP Office configuration file in a .zip and email them to your Avaya business partner or Avaya.