June, 2014 - IP Office Assistance

June 23, 2014IP Office

Send a message to a group of people in Voicemail Pro

Sometimes you need to send a message to a bunch of recipients. You have 2 options if using Voicemail Pro.

Users Personal Distribution List (Intuity Mode ONLY).

In 9.0, VM Pro can modify users distribution lists. (in pre 9.0 systems, you can only modify on the mailbox using the TUI) Each user can have 20 Distribution lists, and each list can have up to 360 mailboxes in it. These lists can be public (can be used by anyone) or private (Used by everyone, but only the owner can modify the list.).

Log into the Voicemail Pro Admin client. Click the name of the server in the upper right and go to Users. Find the user you wish to create a Distribution list for, and right click, then “MailBox Details”. Select the Personal Distribution lists tab. Here you can name it, and add users.

June 23, 2014September 8, 2015IP Office

Hunt Groups Explained

Hunt Groups are used to manage calls and can be setup in a variety of ways.

By default, a hunt group 200 called Main is created with the first 10 users as members.

To add a new Group, click the top-right folder icon

Different call schemes are available and extensions can be added or removed as required.

There are also options for call overflow, options for Fallback, voicemail and recording.

June 20, 2014June 30, 2014IP Office

Set/Show IP address for IP Office

Although normally done from within the the Manager program, you can also display or change the IP adresss of either LAN port via the RS232 (DTE) Maintenance port on the back of the IP Office. They may be instances where this is useful.

DTE Port Settings:

Access to the DTE port requires a (straight) serial cable between your PC/Laptop and the IP Office.
Configure PuTTY, HyperTerminal, etc, for serial as follows: 38,400 – 8 – N – 1 – None – VT100

Procedure:

Enter the following commands (in bold) when the IPOffice is up and running:

at OK at-debug <IPOffice Manager Version 0.2> Wed 26/2/2014 10:27:58, Hello>updatelanCurrent LAN1: ipaddr: 192.168.42.1 mask: 255.255.255.0 (LAN port) Current LAN2: ipaddr: 128.75.0.100 mask: 255.255.255.0 (WAN port) Enter which lan interface (lan1 or lan2): lan1 (or hit enter to leave unchanged)Enter IP address (a.b.c.d): 10.10.10.1Enter IP mask (a.b.c.d): 255.255.255.0Add default gateway (yes or no)? 10.10.10.254 Start WriteConfig at f7e0969c, savemode SaveNormal, writetype ToFlash Start WriteConfig at f7e0969c, savemode SaveNormal, writetype ToFile : :Configuration has been saved. Reboot now (yes or no)? no (enter to 'yes' to reboot system immediately)Issue the 'reboot' command later. Wed 26/2/2014 10:28:51, Hello>

June 19, 2014June 17, 2014IP Office

Reset Security Passwords in IP Office

Passwords can be reset to default values via the RS232 (DTE) Maintenance port on the back of the IP Office.

DTE Port Settings:

Access to the DTE port requires a (straight) serial cable between your PC/Laptop and the IP Office.
Configure PuTTY, HyperTerminal, etc, for serial as follows: 38,400 – 8 – N – 1 – None – VT100

Procedure:

Enter the following commands (in bold) when the IPOffice is running normally. (Do no press ESC during startup!):

June 19, 2014June 17, 2014IP Office

DTE Port Programming

This procedure will allow you to reconfigure an Avaya IP Office back to factory defaults if you don’t know the units IP Address or password using the DTE serial port on the back of an IP Office Control Unit.

Overview

The DTE port on the back of an IP Office Control Unit is not normally used when configuring an IP Office system. However the DTE port can be used to erase the system’s operational software and/or configuration if necessary.

Due to the drastic nature of these actions they should only be performed if absolutely necessary to return a system back to working order. In either case you must ensure that you have a backup copy of the system configuration.

June 18, 2014September 8, 2015Nortel

Set up System Speed dials on Norstar

Setting up System speed dials is not very hard.

To enter a programming session, follow the next few simple steps:

1) Press FEATURE * * 2 6 6 3 4 4

2) Enter Password: 2 6 6 3 4 4

Display will read: ” Terminals & Sets”

Using the navigation keys, as displayed below, follow the next simple steps:

3) Press: NEXT

Display will read: “Lines”

4) Press: Next

Display will read: “Services”

5) Press: Next

Display will read: “System Speed Dial”

7) Press: Show

Display will read: “Speed dial #:__”

June 18, 2014Nortel

Norstar Programming feature codes

Below is a list of the codes for use on a Norstar system.

FEATURE	* 0	Button Inquiry (identify unmarked buttons)
FEATURE	* 1	Program External Autodial onto a Memory Button
FEATURE	* 2	Program Internal Autodial onto a Memory Button
FEATURE	* 3	Program a Feature to a Memory Button
FEATURE	* 4	Program Personal Speed Dial
FEATURE	* 501	English Language (LCD Display)
FEATURE	* 502	Alternate Language #1 (French)
FEATURE	* 503	Alternate Language #2 (Spanish)
FEATURE	* 6	Ring Type
FEATURE	* 7	Display Contrast Adjustment
FEATURE	* 80	Ring Volume Adjustment
FEATURE	* 81	Move Lines
FEATURE	* 82	Dialing Mode
FEATURE	* 84	Call Log
FEATURE	* 85	Assign Call Log Password
FEATURE	* 89	Release
FEATURE	* 9	Store Breakpoint on One Memory Button
*Features without the can be programmed into a button using Feature * 3**
FEATURE	0	Speed Dial
FEATURE	1	Send Message (to cancel press Feature # 1)
FEATURE	2	Ring Again (to cancel press Feature # 2)
FEATURE	3	Conference
FEATURE	4	Call Forward to Extension (to cancel press Feature # 4)
FEATURE	5	Last Number Re-dial
FEATURE	60	Page General
FEATURE	61	Page to Internal Page Zone
FEATURE	62	Page External
FEATURE	63	Page to a Page Zone and External Page
FEATURE	64(LP)	Line Pool Access (can program a linepool to a button)
FEATURE	65	Reply to Message (to cancel press Feature # 65)
FEATURE	66	Voice Call (to Page an extension)
FEATURE	67	Save Number Redial
FEATURE	68	Class of Service
FEATURE	69	Priority Call
FEATURE	70	Transfer
FEATURE	71	Link (Flash)
FEATURE	72	Timed Release
FEATURE	74	Call Park
FEATURE	75	Call Pickup
FEATURE	76	Directed Pickup
FEATURE	77	Call Duration Timer
FEATURE	78	Pause (insert 1.5 sec delay)
FEATURE	79	Exclusive Hold
FEATURE	82	Call Camp (Camp On)
FEATURE	83	Privacy on Lines
FEATURE	84	Line Re-direction (External)
FEATURE	85	Do Not Disturb (DND) (to cancel press Feature # 85)
FEATURE	86	Background Music (key click) (to cancel press Feature # 86)
FEATURE	87	Night Service (to cancel press Feature # 87)
FEATURE	88	Voice Call Deny (to cancel press Feature # 88)
FEATURE	800	Trunk Answer
FEATURE	801	Voice Queuing
FEATURE	802	Group Listen
FEATURE	803	Check Time & Date during a call
FEATURE	805	Station Set Test
FEATURE	806	Static Time & Date
FEATURE	808	Long Tones (DTMF)
FEATURE	811	Called ID info
FEATURE	812	View Call Log
FEATURE	813	Manual Call Log
FEATURE	819	Outgoing Name and Number Blocking
FEATURE	870	View Active Services
FEATURE	871	Ringing Service
FEATURE	872	Restriction Service
FEATURE	873	Routing Service
FEATURE	# code	Cancels a Feature

Voice Mail Feature Codes

FEATURE	980	To Leave a Message in Another Mail Box
FEATURE	981	To Open your Mail Box (Default Password: 0 0 0 0)
FEATURE	982	Operator Status
FEATURE	983	Enter System Administration (password required)
FEATURE	985	Identify the Extension Number Voice Mail is using
FEATURE	986	To Transfer a Call to Another Mail Box
FEATURE	987	To Interrupt a Caller in your Mail Box

June 18, 2014May 17, 2016IP Office

Adding licenses to IP Office

Various IP Office features and applications require entry of license keys into the system’s configuration. License keys are unique 32-character codes based on the feature being activated and the Feature Key Dongle (System SD Card) serial number.

The serial number is printed on the Feature Key Dongle and prefixed with (IP500) or FK (IP500 V2). It can also be viewed in the system configuration using IP Office Manager. You’ll need this number to order a new License key for a new feature.

June 18, 2014June 17, 2014IP Office

Listen to another extension in IP Office

Monitor (Listen to) a call on another extension(Compliments of Kyle L Holladay, Sr, R.I.P.)

In this example we will program the IP Office to allow extension 1152 to listen to (Call Listen) extension 1153. While we will focus on the Call Listen feature in this example the programming for Call Intrude is identical with the exception of the button programmed to perform the Listen/Intrude action.

Call Listen: allows one user to listen in on another user’s call but does not allow that user to be an active participant. This is a “listen only” feature.
Call Intrude: allows one user to intrude on another user’s call thus becomming a full participant in the conversation. The use of the MUTE feature can make this a listen only action however the intruding party can fully participate in the voice conversation at any time.

June 17, 2014IP Office

Edit IP Office config in Excel

Editing an IP Office configuration in Excel(Compliments of Kyle L Holladay, Sr, R.I.P.)

Many items in your IP Office configuration can be edited directly in the configuration.csv file outside of the Manager application saving a large amount of time. This guide will provide basic information on how to export your configuraiton.csv and edit select User information. Until you are comfortable with this method I would suggest that you limit its use to a lab environment

Note: You MUST NOT add nor delete any records when using this method. (i.e. you cannot add/delete an extension, user, incoming call route). You must create all records in Manager before doing your Export. You can then modify the information associated with that record using the method below.