June, 2014 - IP Office Assistance

June 28, 2014June 26, 2014IP Office

Setting Up Hot-Desking on Avaya IP Office

The Hot-Desking features of the Avaya IP office 500 system allow you to log on at any phone and that phone will then take on the features of your original phone including your extension number, any call forwarding options or pickup group settings. This can be especially useful if you sometimes work at a different location or in fact don’t have one fixed workspace. In order for you to be able to use this feature and log in to a phone you need to get your system administrator to assign you a login code. The very cool thing with IP office Hot-Desking, it doe NOT matter what the origination or destination set is going to be… Meaning, you can have an IP phone normally, but hot desk to an analog conference phone, or a 2 button digital phone.

June 26, 2014June 30, 2014IP Office

Create a Check-Hours Module in Voicemail Pro

Create a checkHours Module for all US Federal Holidays Kyle L Holladay, Sr, R.I.P. This is just a subset of the AWESOME SBC (Standard Base Config) that Kyle created for IPO/Voicemail Pro, Downloaded here..

This document will provide instruction on how to create a checkHours module that can be dropped into your Voicemail Pro call flows that will allow all US Federal Holidays as defined by 5 U.S.C 6103 plus an additional 3 custom holiday conditions. Additionally this module will allow for 4 separate office hours to accomodate multiple offices or varying hours in different departments. Here is an example of how this new checkHours module can be used to route between a day and night auto attendant. The holiday greeting is played prior to the AA greeting and should be recorded similar to “Please note our offices will be closed on Thursday and Friday in recognition of the Thanks Giving Holiday” which would be followed typically by the night menu of something similar to “Thank you for calling Acme Toy Company, you’ve reached us outside of our normal business hours…”

June 26, 2014IP Office

IP office Debug Commands

IP Office AT-DEBUG Commands
Compiled by Kyle L Holladay, Sr. R.I.P.

Command	Parameter	Definition
upgrade	–	Erase Code and Reboot/reload
reboot	–	Reboot
erasenvconfig	–	Erase NV config
eraseconfig	–	Erase config
qbf	–	Send Fox messages to WAN and MGR
call	(service)	Call the specified service
fecpram	–	List FCC parameter data
fecstats	–	List FCC traffic statistics
fecrmon	–	Enable/disable FCC RMON counters
fectrace	–	Enable/disable FCC debug tracing (needs debug build)
fecrestart	–	Restart FCC transmitter
pcmcia	–	Show current PCMCIA status
crc6	–	Display CRC-6 error count
ti	–	Send cmd to Ti/Telogy stack
atmcms	–	Dump status of CM ATM lines
atmcfg	(lineid)	Change configuration of an ATM trunk
atmdump	(lineid)	Dumps configuration of an ATM trunk
atmdiag	(on\|off)	Turn on/off the ATM diagnostic logging
echo	(on\|off)	Turn on/off the ATM Echo cancellation if enabled in configuration
atm4trunks	–	Dump status of ATM4U trunks
atm4lin	(a\|b\|c\|d)	Show/change status of ATM4U lines
dspatver	(a\|b\|c\|d)	Report version number of ATM4U card in Slot A/B
dspatmem	(a\|b\|c\|d)	Read/Write to ATM4U card in Slot A/Bs DSP memory
dspathpi	(a\|b\|c\|d)	Thrash or stop HPI accesses (to DSP) for ATM4U card in Slot A-D
atm4usc	(a\|b\|c\|d)	Send Vinetic Short Command to ATM4U card in Slot A-D
atm4urmb	(a\|b\|c\|d)	Read Vinetic Mailbox command from ATM4U card in Slot A-D
atm4uwmb	(a\|b\|c\|d)	Write Vinetic Mailbox command to ATM4U card in Slot A-D
atm4ucram	(a\|b\|c\|d)	Write Vinetic CRAM Data to ATM4U card in Slot A-D
atm4ulow	(a\|b\|c\|d)	Set ATM4 Vinetic processor in low power mode in Slot A-D
atm4uhigh	(a\|b\|c\|d)	Set ATM4 Vinetic processor in high power mode in Slot A-D
use_diag_cmd	–	use diag commands
conferdsp	–	Read current status of Conferencing DSP
conferdspmem	–	Read/Write to Conferencing DSP memory
conferdspch	–	Compare DSP Image words against what is stored in DSP memory
dspt1a/b	–	Read/Write to T1 card in Slot A/B’s DSP memory
switchdump	–	Dump all the registers on the Ethernet Switch
switchport	–	configure one of the PHY ports on the switch
switchread	–	Read a register on the Ethernet Switch
switchwrite	–	Write a register on the Ethernet Switch
vcmread	–	Read an SPI register on VCM ethernet switch
vcmwrite	–	Write an SPI register on VCM ethernet switch
vcmport	–	configure one of the PHY ports on the VCM switch
phydump	–	Dump all the registers from the PHY connected to the LAN2/WAN port
phyread	–	Read register from PHY
phywrite	–	Write register on PHY
lanstatus	–	Display the connection status of the external LAN/WAN links
gnd	status reset quiesce rx rxt flush cmd token features speed	Perform G&D SmartCard commands (e.g. “gnd speed”)
bri	regs dsp isac lock	Perform BRI commands (e.g. “bri dsp”)
priu	dspver dspqueues dsptrace dspload dspmem dspmsgwr dspmsgrd dspstatus alarmsim egram	Display DSP version information Display DSP message queue information Enable/Disable DSP debug trace Load and run DSP image DSP memory edit DSP message queue test write DSP message queue test read Print DSP statistics Run alarm simulations Receiver equalizer RAM modifications
DVP	RDCMD RDDATA PAGE PREAD PWRITE DREAD DWRITE REVCODE MEMTEST QSAPP INIT CLOSE DOPTS POPTS DDATA PDATA CODEC RING DIAL MWAIT STATUS [C] TEST GAIN POWERETR LLC REGS PROF DPL	read a command/control register read a data register select a memory page perform a paged read perform a paged write perform a direct read perform a direct write read the revision code perform a memory test run the Legerity QuickStart application initialise the subsystem close down the subsystem display device options display port options display device data display port data set the codec law for a port cause a line to ring dial a number use the message waiting indicator display status runs a test on a port set line gains apply power to an ETR phone execute a low-level command dumps registers for a port display a profile set the DTE print level
ipstats	–	Dump IP/ICMP/TCP/UDP stats
ivm-help	–	Embedded Voicemail Commands
ivm-mbox-show	–	Show mailboxes
ivm-mbox-show	Show contents of specified mailbox
ivm-mbox-clear	Clear specified mailbox
ivm-msg-del	nnn dd/dd/dd hh:mm:ss	Delete specified message
ivm-msg-del-all	–	Delete all voicemail messages
ivm-flash-del-all	–	–
ivm-limits-max-nummsg-show	–	–
ivm-limits-max-nummsg-set	xxx	–
ivm-limits-max-mstime-show	–	–
ivm-limits-max-mstime-set	xxx	–
ivm-status-show	–	–
ivm-monitor-toggle	–	–

June 25, 2014June 25, 2014IP Office

SIP Flowroute to IP Office R5

SIP Trunking between Avaya IP Office R5 and Flowroute by
Kyle L Holladay, Sr R.I.P

In this example we will configure a SIP trunk between the Avaya IP Office and Flowroute using registration on LAN1 behind a firewall/NAT. Alternative configurations would include a static public IP or static IP behind a NAT/Firewall which will not be covered in this document.

NOTE: Flowroute claims T.38 version 0 support as of May 2009 however I have not been able to successfully negotiate any T.38 traffic at this point using version 0 at 9600bps and IP Office EI version 5.0 due to a requirement by Flowroute of information in the INVITE that the IP Office does not currently support. Thus far Flowroute’s technical support has been responsive and helpful. The call quality has been fantastic, far beyond what I have come to expect from other ITSP (over the Internet SIP providers).

June 24, 2014July 3, 2014IP Office

SIP Flowroute to IP Office R9

SIP Trunking between Avaya IP Office R9 and Flowroute by
Kyle L Holladay, Sr R.I.P

NOTE: Flowroute claims T.38 version 0 support as of May 2009 however I have not been able to successfully negotiate any T.38 at this point, using version 0 at 9600bps and IP Office EI version 5.0 due to a requirement by Flowroute of information in the INVITE that the IP Office does not currently support. Thus far Flowroute’s technical support has been responsive and helpful. The call quality has been fantastic, far beyond what I have come to expect from other ITSP (over the Internet SIP providers).

June 24, 2014September 8, 2015IP Office

IP Office Default Short codes

Most IP Office control units are available in A-Law and μ-Law models. Typically μ-Law models are supplied to North American locales, A-Law models are supplied to the rest of the world. In addition to the using different default for digital lines and phone, A-Law and μ-Law models support different default short codes. The following table lists the default system short codes present in IP Office Release 5+ system’s configuration.

Short Code	Telephone Number	Feature
*00	Blank	Cancel All Forwarding
*01	Blank	Forward Unconditional On
*02	Blank	Forward Unconditional Off
*03	Blank	Forward ON Busy On
*04	Blank	Forward ON Busy Off
*05	Blank	Forward ON No Answer On
*06	Blank	Forward ON No Answer Off
07N#	Forward Number
*08	Blank	Do Not Disturb On
*09	Blank	Do Not Disturb Off
10N#	Do Not Disturb Exception Add
11N#	Do Not Disturb Exception Del
12N#	Follow Me Here
13N#	Follow Me Here Cancel
14N#	Follow Me To
*15	Blank	Call Waiting On
*16	Blank	Call Waiting Off
*17	?U	Voicemail Collect
*18	Blank	Voicemail On
*19	Blank	Voicemail Off
20N#	Set Hunt Group Night Service
21N#	Clear Hunt Group Night Service
22N#	Suspend Call
23N#	Resume Call
24N#	Hold Call
25N#	Retrieve Call
*26	Clear CW
27N#	Hold CW
28N#	Suspend CW
*29	Blank	Toggle Calls
*30	Blank	Call Pickup Any
*31	Blank	Call Pickup Group
32N#	Call Pickup Extn
33N#	Call Queue
*34N;	Hold Music
35N#	Extn Login
*36	Blank	Extn Logout
37N#	Park Call
38N#	Unpark Call
*39	1	Relay On
*40	1	Relay Off
*41	1	Relay Pulse
*42	2	Relay On
*43	2	Relay Off
*44	2	Relay Pulse
45N#	Acquire Call
*46	Blank	Acquire Call
*47	Blank	Conference Add
*48	Blank	Voicemail Ringback On
*49	Blank	Voicemail Ringback Off
*50	Blank	Forward Huntgroup On
*51	Blank	Forward Huntgroup Off
*52	Blank	Cancel or Deny
53N#	Call Pickup Members
57N#	Forward On Busy Number
*70	Blank	Call Waiting Suspend
70N#	Dial Physical Extn By Number
71N#	Dial Physical Extn By ID
9000	“MAINTENANCE”	Relay On
*91N;	N”.1″	Record Message
*92N;	N”.2″	Record Message
9N	Dial
?	.	Dial

Notes:

N – Match Any Digits
Matches any dialed digits (including none). The Dial Delay Time or a following matching character is used to resolve when dialing is complete.

June 23, 2014July 18, 2014IP Office

How do I configure Monitor to Troubleshoot IP Office issues

IP Office Ports (Compliments of Kyle L Holladay Sr., R.I.P.)

Exporting Your IP Office Config File.

Launch the IP Office Manager application.

Click on the File menu in the upper left corner of the screen and click Open Configuration.

From the “Select IP Office” window click on the check box next to your IP Office control unit then click OK.

Enter your login credentials and click OK. The standard username/password are the word “Administrator” with a capital A (no quotations).

Once the configuration has been pulled from the unit click on the File menu and select Save Configuration As.

From the Save As window locate the desired folder, perhaps the Desktop, to place the saved file and click Save.

If you are going to email this file you will want to compress it into a .zip as most email servers will not allow transmission of a .cfg file In Windows you should be able to right click on the .cfg file you just exported and select Send To>Compressed (zipped) folder.

June 23, 2014September 8, 2015IP Office

Standard Base Config by Kyle L Holladay Sr

IP Office Standardized Base Configuration
Designed and maintained by
Kyle L Holladay Sr. July 18, 1973 – March 26, 2013 (R.I.P.)

Build 121911 for IP Office R8 (Initial Release)

StandardBaseConfiguration121911_R8

WAVS_090310_HUMAN

The standardized Base Configuration is intended to provide a fully customizable platform based on a consistent and stable base configuration for IP Office and Voicemail Pro implementations. I designed the original standard base configuration 2005 to unify the varied programming methods used by individual IP Office technicians within the same organization. By building each configuration based on a standardized core, the end-userâ€™s experience is unified resulting in a higher level of customer satisfaction and a much lower learning curve for support staff.

June 23, 2014October 17, 2014IP Office

Ports used by IP Office/IPOCC

IP Office Ports

* Indicates that the port and or protocol can be changed.

Port	Protocol	Function
TCP	25*	SMTP	Email system alarms from the IP Office to SMTP server. For IP Office 4.2 also used for Voicemail Email on Embedded Voicemail.
UDP	37	Time	Time requests from the IP Office to a Time Server (RFC868).
UDP	53	DNS	Domain Name Service responses.
UDP	67	BOOTP/DHCP	DHCP server operation.
UDP	68	BOOTP/DHCP	DHCP client operation.
UDP	69	TFTP	File requests to the IP Office.
UDP	161*	SNMP	From SNMP applications.
UDP	162*	SNMP Trap	To addresses set in the IP Office configuration.
UDP	500	IKE	Key exchange for IPSec protocol.
TCP	389*	LDAP	Lightweight Directory Access Protocol.
UDP	520	RIP	To and from the IP Office to other RIP devices. For RIP1 and RIP2 (RIP1 compatible) the destination address is a subnet broadcast, eg. 192.168.42.255. For RIP2 Multicast the destination address is 224.0.0.9.
UDP	520	RIP
UDP	1701	L2TP	Layer 2 tunneling protocol.
UDP	1718	H.323	H.323 Discovery
UDP	1719	H.323 RAS	H.323 Status. VoIP device registering with the IP Office.
UDP	1720	H.323/H.245	H.323 Signalling. Data to a registered VoIP device.
UDP	2127	UDP	PC Wallboard to CCC Wallboard Server.
UDP	3478	SIP	Port used for STUN requests from the IP Office to the SIP provider.
UDP/TDP*	5060	SIP	SIP Line Signalling
TCP	8080	HTTP	Browser access to the Delta Server application.
UDP	8089	Enconf	From the IP Office to the Conferencing Center Server Service. User access to the conference center is direct via HTTP sessions.
TCP	8888	HTTP	Browser access to the IP Office ContactStore (VRL) application.
UDP	49152-53247*	RTP/RTCP	Dynamically allocated ports used during VoIP calls for RTP and RTCP traffic. The port range can be adjusted through the System \| Gatekeeper tab.
UDP	50791	IPO Voicemail	To voicemail server address.
UDP	50793	IPO Solo Voicemail	From IP Office TAPI PC with Wave drive user support.
UDP	50794	IPO Monitor	From the IP Office Monitor application.
UDP	50795	IPO Voice Networking	Small Community Network signalling (AVRIP) and BLF updates. Each system does a broadcast every 30 seconds. BLF updates are sent required up a maximum of every 0.5 seconds.
UDP	50796	IPO PCPartner	From an IP Office application (for example Phone Manager or SoftConsole). Used to initiate a session between the IP Office and the application.
UDP	50797	IPO TAPI	From an IP Office TAPI user PC.
UDP	50798	(UDP)	IP Office Manager and UpgradeWizard
UDP	50799	IPO BLF	Broadcast to the IP Office LAN and the first 10 IP addresses registered from other subnets.
UDP	50800	IPO License Dongle	To the License Server IP Address set in the IP Office configuration.
UDP	50801	EConf	Conference Center Service to IP Office.
TCP	50802	Discovery	IP Office discovery from Manager.
TCP	50804*	HTTP	IP Office configuration settings access.
TCP	50805*	HTTPS	TLS Secure
TCP	50808*	HTTP	IP Office system status access.
TCP	50812*	HTTP	IP Office security settings access.
TCP	50813*	HTTPS	TLS Secure

IPOCC Ports

Pictures work better, so here are the listing of parts that IPOCC uses to communicate. Used_TCP_Ports_IPOCC

June 23, 2014June 23, 2014IP Office

Set Up SIP trunk with Les.net on IP Office

Setting up a SIP trunk between the IP Office and Les.net (Compliments of Kyle L Holladay Sr., R.I.P.)

In this example we will configure a SIP trunk between the Avaya IP Office and LES.net using a static IP address assigned to LAN1 behind a firewall/NAT. Alternative configurations would include registration which is supported by LES.net for users with a dynamic IP addresses or you could assign a public IP to the IP Office on LAN2 outside of your firewall/NAT.

First we need to obtain the IP address of the LES.net SIP server. Because the IP Office does not use DNS to resolve the name of the SIP server you will want to use PING on your PC to resolve this name. From your computer enter ping did.voip.les.net from the command line (CMD) and make note of the IP address that is returned. From this point on we will use 64.34.181.47 to refer to the LES.net SIP server.
Use CMD to ping did.voip.les.net