August, 2013 - IP Office Assistance

August 7, 2013June 6, 2014IP Office

How do i change the name of a phone in IP Office?

Open Manager.(if you dont know, see Opening Manager Config)

Click on Users.

Click on the User’s name.

Retype the User’s new name in both Name and Full Name fields. The name tab should be first initial and last name with no spaces. The full name should be the first and last with a space between.

Under the Voicemail tab, delete all star’s in the password field (this will have no password for the new User, so simply press # when prompted for password.)

Click OK when changes are finished.

Save the configuration.(if you dont know, see Saving Config)

August 7, 2013May 18, 2014IP Office

How do i open a config in IP Office?

To do basic administration in IP Office, we would use a GUI application called Manager. Usually it is installed on the PC running Voicemail Pro.

The default location is “C:All Programs/Avaya/IP Office/Manager/Manager.exe”.

Once you run that program, as it comes up, it will scan the sub-net or look for the specific IP address you entered last time it was used. If that works, you will see a pop up of your IP Office, or all of your IP Offices.

Select the IP office you desire to make changes to, and click OK in the bottom right corner. At this point you will be prompted for a username and password. While the installers might have changed this, the default is: Administrator/Administrator.

August 6, 2013May 18, 2014IP Office

How do I save Changes in IP Office Manager

Click on the disk icon (3^rd from left on toolbar).

Click OK to upload the new configuration and enter username and password.

*****Note, there will be instances where some of the changes require a reboot for the changes to take effect. When the reboot window pops up, your choices are:

MERGE – Changes saved, no one knows that changes were made (No reboot)
IMMEDIATE – Will reboot immediately. (Will end all calls without warning)
WHEN FREE – Will reboot when everyone is off the phone
TIMED – You can then set a specific time that the system will reboot. NOT RECOMMENDED, as you will not know if the reboot happened or if the system comes up again.

August 6, 2013May 18, 2014IP Office

How do I change Voicemail Password in IP Office

To Change Voicemail Passwords:

Open Manager
Click on Users
Click on the User’s name.
Click on the Voicemail tab.
Enter temporary password in field. Or leave blank (this will have no password for the User, so simply press # when prompted for password.) If you enter a new password, the User will be prompted to change the password when they log in.
Click OK when changes are finished.
Save the configuration.

August 6, 2013May 18, 2014IP Office

How Do I Route a call in IP Office

If you need to set up a number to ring in to a specific destination, you set the number in the “Incoming call route”

Open Manager.
Click on the Incoming Call Route tab.
Select an Open DID number. (Or add a new number)
Select the Destination tab.
Click OK when changes are finished.

Save the configuration