IP 500v2 Release 12

IP Office Release 12

IP Office Release 12 is planned for general availability by April 30, 2024 and here’s what to expect with the update.

OS Change to Rocky Linux

The backend OS for Server Edition and Application Servers is changing from CentOS 7 to Rocky Linux 9. This is coming just in time since CentOS 7 is slated to be end-of-life as of June 30, 2024. It also means that the upgrade is more complex than some previous major releases. It is, however, expected to be much the same as the process was for going from R11.0 to R11.1. Fortunately, Rocky Linux should be much easier to upgrade than the process was for CentOS 6 > CentOS 7 > Rocky Linux 9.

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Avaya Equinox App

Equinox on IPO R11 with Self Signed Certificate

Setting up Equinox on IP Office R11 Server Edition/hosted with Self Signed Certificate

In order to get Equinox client to securely connect to Server Edition or Hosted IP Office, we need to have a certificate.  In a previous document, we showed how to create a 3rd party certificate, but maybe you don’t want to use 3rd party, maybe you want to leverage IP Office’s ability to create a self-signed certificate.

1 million foot view of the differences.Certificates that have been signed by a Certificate Authority go through some level of validation and there are only a finite number of Certificate Authorities worldwide. Most devices / browsers already have the Certificate Authorities Intermediate Certificate installed and can therefore easily validate the authorities certificate chain. Depending on the purpose / usage of a certificate would define the level of validation (and cost) associated with those certificates. The plus side to Signed Certificates is that there is no need to load self signed certificates onto most browsers or devices as they are already trusted. The Downside however is that signed certificates have to be maintained on an annual basis and updated before they expire.

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Diagram of Avaya IP Office SSL Certificate Settings

Create 3rd party Certificate for IP Office

First let me say that I am in no ways, a certificate or security guy.  Everything stated below is to the best of my abilities, and some info from some other very smart people.  If there is an error or wording/terminology is incorrect, please use the “Contact Us” and let us know your input.

For IP Office, with all the new applications and need for security, certificates are becoming more of a common place for IP Office programmers.  Every certificate provider will do things a bit differently, but the basics and flows are the same.

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Enable console output via telnet

Sometimes you can’t get a serial cable connected to an IPO but you need access to the debug port, ie, no serial cable or physical access. This doesn’t help if you’re looking for startup logs but it gets you access to an IPO that’s up and running.

  • Connect via the manager
  • Expand the User section and select user NoUser.
  • Select the Source Numbers tab.
  • Use the Add button to add this magical source number:PATCHES 0x0020
  • Press OK and save the configuration to the IPO
  • Restart the IPO
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    Avaya IP Office Server Edition Backup Settings

    IP Office Server Edition Backup

    Often, we get questions from customers on how to do a backup to Server Edition.  It is pretty easy, but most commonly I am finding that people are trying to save the Primary servers backup on the secondary and vice-a-verse.

    Get Fingerprint Info!

    IMPORTANT! If you might be restoring the backup to different server hardware, it is vital to get the fingerprint/UUID information with these 2 commands per Avaya’s documentation:

    ipoffice get_fingerparms 2>&1 | grep “^FP_”

    ipoffice get_fingerprint


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