Standard Base Config by Kyle L Holladay Sr

IP Office Standardized Base Configuration
Designed and maintained by
Kyle L Holladay Sr.  July 18, 1973 – March 26, 2013 (R.I.P.)

Build 121911 for IP Office R8 (Initial Release)

StandardBaseConfiguration121911_R8

WAVS_090310_HUMAN

The standardized Base Configuration is intended to provide a fully customizable platform based on a consistent and stable base configuration for IP Office and Voicemail Pro implementations. I designed the original standard base configuration 2005 to unify the varied programming methods used by individual IP Office technicians within the same organization. By building each configuration based on a standardized core, the end-user’s experience is unified resulting in a higher level of customer satisfaction and a much lower learning curve for support staff.

(12/19/2011 AAP has officially been discontinued. IPOfficePortal.com will replace this project in early 2012) The Avaya Access Portal (AAP) project began development in early 2010 and is designed to give customers a single access portal to all system related applications and documentation. The portal is intended to eliminate the need to give customers hard to remember URLs for applications such as http://server:8080/inyama/inyama.html or http://server:8888 and instead allow a single page with links to those sites. In July the /admin.aspx portion began development which includes both text and Adobe Captivate video documentation for common administrator tasks. The AAP can be custom branded by editing the BPContactInfo.shtml files and the content can be customized by editing the various CUSTOM_filename.shtml files.

The content of this page and the associated documents, files and archives are provided as-is and without warranty or guarantee. The author and distributor cannot be held liable for any issues that may result from your use of any content found on this site or within the associated files.

Files

VoicemailFTPBackup – Install package for Fling. Used to provide automated backup of critical IP Office files via FTP.

WAVS_MMDDYY Folder – Contains all stock .wav files for the included configuration in ENU locale. The included .bat file will automatically install the files into the appropriate directory after Voicemail Pro has been installed

Customizing your recordings.doc – Recording instructions and list of content for .wav files above (To be depreciated by IPOfficePortal.com).

holdmusic.wav – Public domain hold music file

Shortcode.csv – Import into IP Office configuration via Manager from the File>Import/Export>Import option. Includes all needed short codes for the standard configuration.

VoicemailPro.mdb – Standardized Voicemail Pro call flows. See features below.

Installation

1. Download the latest SBC onto your computer and extract the archive.
2. Install both Manager and Voicemail Pro on the target computer. Ideally this computer should be named AvayaApps if you will be utilizing the AvayaApps addition to the SBC.
3. Locate the WAVS_MMDDYY file in the SBC extracted folder and within launch the InstallWAVs.bat. With the proper Windows permissions enabled this will automatically locate the Voicemail Pro directory and install the stock .wav files into the appropriate sub folders. If you do not see the .wav files being copied you will need to manually copy the contents of the ENU\Custom and ES\Custom (if Spanish is needed) to the appropriate ENU\Custom and ES\Custom folders within your Voicemail Pro installation folder.
4. Launch the Voicemail Pro client and import the standardized Voicemail Pro call flows from the VoicemailPro.mdb by selecting File>Import of Export>Import Data and [Next]> then locating the VoicemailPro.mdb file in the SBC extracted folder.
5. After importing customize the call flows to match your dial plan.
   • For both menuDay and menuNight adjust the 2?? touch tone option to match your dial plan.
   • Within the tranOperator module adjust both the Transfer and Leave Mail actions to point to the proper system operator extension.
   • If you will be enabling multi-lingual support click on menuLanguage and delete the existing connector between Start Point and ENU and create a new connector between Start Point and menuLanguage.
   • Additionally if enabling multi-lingual support click on menuRecordings and delete the existing connector between Password and menuRecordings and create a new connector between Password and menuLanguage.
6. Click Administration>Condition Editor or press F6 on the keyboard and double click on the Week Planner beneath Business Hours1. Adjust the hours to match your hours of operation.
7. Click on the Save & Make Live icon in the upper left corner of the Voicemail Pro window. Confirm your changes and exit the Voicemail Pro client.
8. Launch Manager and open your IP Office configuration.
9. Select File>Import/Export>Import…
10. Click on the […] next to the Look In filed and locate the SBC extraction folder on your computer.
11. Short Code should show up under Available. Select it and click [OK].
12. Click on Short Code in the Manager navigation pane on the left side of the window.
    • Locate the #2XX short code and adjust the 2XX portion to match your dial plan. This is used to allow users to transfer callers directly to voicemail by pressing # plus extension.
    • Locate the *#2XX short code and adjust the 2XX portion to match your dial plan. This is used to allow hot desk users to dial *# plus extension to login. The hot desk login code must match the extension or the N*N Telephone Number should be adjusted so that the 2nd N is a generic number that will be used for all user’s login codes (e.g. N*1234 would allow you to use 1234 for the login code for all users).

checkConditions (1-4)

The checkConditions modules allow drop-in support of all U.S. Federally recognized holidays per 5 U.S.C. 6103 plus an additional 3 custom defined holiday actions. The checkConditions modules are built to be used as a subroutine for other call flow actions such as your day/night menu, queue actions and such where the checkHours module would be called and then the Module Return action will return the value of Day, Lunch, Night, Holiday or Emergency depending on the time, day, dates as defined in the condition editor and condition of the Emergency Closure variable. Four checkConditions modules are included each with their own associated “Business Hours” condition. All four modules share a common set of Holiday conditions.

NOTE: Holiday greetings must be recorded. No stock holiday greetings are provided. See menuRecordings below for instructions.

ENABLING A HOLIDAY CONDITION:
1. Launch the Voicemail Pro client.
2. Press the F6 key on the keyboard.
3. Locate the Holiday to configure (e.g. “Holiday New Years Day”) and double click on the “Calendar” icon beneath it.
4. Locate the proper date(s) on the calendar for which your office will be closed and double click on each of them, one at a time. Notice that the color of the date will change when selected.
5. Click on the [OK] button when finished with that particular Holiday
6. If you wish to configure additional Holidays repeat steps 3-5 until complete.
7. Click on the [OK] button to close the “Condition Editor”
8. Close the Voicemail Pro client.

menuConference

menuConference a personal conference bridge for every extension configured in the IP Office. The moderator’s PIN is stored in the IP Office configuration file under the user’s Voicemail Pro callback number (User>Short Code stored as P and PIN, such as P1234). The Voicemail Pro callback number as depreciated by the introduction of the outcalling feature. IP Office R8 formally introduced the addition of a conference moderator. Conference participants will be placed on hold until the conference moderator joins the call.

menuDay/menuNight

Standard day and night auto attendants pre-configured with dial-by-name, remote access to voicemail and user options, conference bridges and more. Each can be completely customized by the system administrator.

menuDBN

Dial-by-name directory pre-configured for support of both first and last name lookup.

menuEmergencyClosure

menuEmergencyClosure integrates with the checkHours modules allowing for a call flow to be forced into an out of hours mode (Module Return OUT Hours) by activating the emergency closure action. The system allows for a special greeting to be recorded which would be pre-pended to the out of hours call flow while active. By default this module is accessed from the menuRecordings system.

menuLanguage

Drag and drop support for multi-lingual call flows. The menuLanguage module is intended to be used as a subroutine which, when called by another module, would allow the caller to select a language of preference during their interaction with the voicemail system.

menuRecordings

menuRecordings allows for access to re-record all custom system prompts, including queued and still queued messages, via a 3-digit recording number. This eliminates the need to build custom recordings menus. Refer to the Customizing your Recordings.doc document included in the standard base configuration file for a listing of each of the included recordings and their corresponding recording number.

menuRemote

The menuRemote module allows remote callers access to check voicemail and change user options such as enabling/disabling or modifying call forward and mobile twinning options and setting up personal automated attendant (breakout) destinations.