Month: March 2015

Avaya IP Office Server Edition Backup Settings
IP Office

IP Office Server Edition Backup

Often, we get questions from customers on how to do a backup to Server Edition.  It is pretty easy, but most commonly I am finding that people are trying to save the Primary servers backup on the secondary and vice-a-verse.

Get Fingerprint Info!

IMPORTANT! If you might be restoring the backup to different server hardware, it is vital to get the fingerprint/UUID information with these 2 commands per Avaya’s documentation:

ipoffice get_fingerparms 2>&1 | grep “^FP_”

ipoffice get_fingerprint

IP-Office_Backup_Restore_V1_englisch_230928

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IP Office, Uncategorized

FNE Codes Decrypted

With mobility (Mobile Twinning) becoming such a common part of life for workers, IP Office can do this with ease, even on Essential Edition.

Remembering that everyone can have Mobile Twinning for free, once the platform is licensed for Essential Edition and higher (Essential, Preferred and Server Edition).

FNE NumberFeatureDID Numbers
00System Dial Tone513-555-1000
01Steal Call513-555-1001
02Auto Call Back513-555-1002
04Forward All Calls513-555-1003
05Forward Busy and No Answer Calls513-555-1004
06Call Forward Disable513-555-1005
07Park Call513-555-1006
08Call UnPark513-555-1007
09Pick Up Group513-555-1008
10Directed Call Pick Up513-555-1009
12Withheld CLI (To External Calls off IPO)513-555-1010
13Enable CLI (To External Calls off IPO)513-555-1011
14Conference Add513-555-1012
15Drop Call513-555-1013
16Private Call (cannot be intruded or recorded)513-555-1014
17Held Appearance Select513-555-1015
18Same as FNE 00 – Dial Tone Appearance (a=)513-555-1016
19Enable Twinning513-555-1017
20Disable Twinning513-555-1018
24DND On513-555-1019
25DND Off513-555-1020
26Blind Transfer513-555-1021
27Transfer to Voicemail513-555-1022

As you can see by the above table, we need to assign every feature we want to use, to it’s very own DID number.  Once set up, you just call that number to activate the feature.  For instance, to turn o Twinning, you would dial 513-555-1017, from the phone number that is set up for mobile twinning….soo lets look at the IP Office side of things.

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IP Office

Click to call from Outlook

IP Office, back in the day, used to use TAPI to allow users to dial from Outlook Contacts.  Now that Microsoft has entered the voice telephony, they have enhanced capabilities in their products.

With IP office Release 9, Avaya allowed the One-X portal desktop clients to enable the Smart Tag feature set.  So, to have the ability that a user can click on a number in Outlook, Word or Excel, you first need to enable the Smart Tag options in Microsoft

Microsoft Outlook 2007:

1. In the Tools menu, select Options.

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