The new centralized CTI web service API provides a more open platform to allow third parties add value and build solutions. Support is provided for distributed (IP Office Server Edition and SCN) environment – not limited to nodal as per current TAPI. Centralized CTI web service API is dependent on Avaya one-X® Portal access for the users. Creating a new user in IP Office with the new API does not require a reboot. SIP endpoints support the following CTI-based features using the TAPI interface:
- Outgoing call (without remote activation of speakerphone/headset)
- Hang up
- Hold
- Attended/Unattended transfer
- Conferencing
- Voicemail collect
- Set forwarding/DND (IP Office based)
- Park/Ride (IP Office based)