The new centralized CTI web service API provides a more open platform to allow third parties add value and build solutions. Support is provided for distributed (IP Office Server Edition and SCN) environment – not limited to nodal as per current TAPI. Centralized CTI web service API is dependent on Avaya one-X® Portal access for the users. Creating a new user in IP Office with the new API does not require a reboot. SIP endpoints support the following CTI-based features using the TAPI interface:

  • Outgoing call (without remote activation of speakerphone/headset)
  • Hang up
  • Hold
  • Attended/Unattended transfer
  • Conferencing
  • Voicemail collect
  • Set forwarding/DND (IP Office based)
  • Park/Ride (IP Office based)

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