Quick Reference Guide For Startalk

Configuration (Initial setup)
1 – Feature 983
2 – Pswd = 266344
3 – DN length: = 2 or 3 (matches length of station numbers)
4 – Bilingual = YES or NO
5 – Primary lang = Eng or Spa
6 – Group lists = Y or N
7 – Glist lead dig:9 = OK or CHNG to different leading digit
8 – System config = OK or RETRY to re-enter configuration data
9 – Configuring . . . Wait 5-10 minutes for configuration to complete

Business Status
1 – Feature 982
2 – Pswd: OPERATOR (67372867)
3 – Atdt avail: Y or N if live attendant is available for dial ‘0’ from auto attendant.
4 – Business open: Y or N (If Y then company greetings 1-3, 5-7, 9-11 or 13-15 will play depending on the business schedule. If N then company greeting 4 (Business closed) greeting plays.)
5 – Answer lines: Y or N (Auto attendant answering status.)
6 – Atdt: Press CHNG to change attendant (dial ‘0’ from auto attendant)

Time and Date
1 – Feature 984
2 – Log: 1020000 (3-digit DNs) or 120000 (2-digit DNs)
3 – Date displayed. Press CHNG to change the date.
4 – Enter yymmdd: (2-digit year, 2-digit month, 2-digit day)
5 – Press NEXT to change the time.
6 – Time displayed. Press CHNG to change the time.
7 – Enter hhmm: (2-digit hour, 2-digit minute in 12 hour format)
8 – Press AM or PM

Displaying Startalk DN
1 – Feature 985. The Startalk DN is displayed.

Startalk Software Version
1 – Feature 983
2 – Log: 1020000 (3-digit DNs) or 120000 (2-digit DNs)
3 – Dial 9. Software version is displayed.

Reset System Manager Password
1 – Feature 985
2 – The Startalk DN is displayed. Dial 9.
3 – Pswd: = RESETSMPSWD (73738767793)
4 – Reset pswd? Press YES. Login will be changed to default (1020000 or 120000)

Reset Operator Password
1 – Feature 985
2 – The Startalk DN is displayed. Dial 7.
3 – Pswd: = RESETOPERPSWD (7373867377793)
4 – Reset pswd? Press YES. Operator password is changed back to default OPERATOR (67372867).

Adding Mailboxes
1 – Feature 983
2 – Log: = 1020000 (3-digit DNs) or 120000 (2-digit DNs)
3 – Press MBOX
4 – Press ADD
5 – Dial mailbox number (normally matches the station DN)
6 – Ext: Dial extension number, or dial * to assign no extension to a mailbox
7 – Service class: Dial class of service (1-16) per chart in installer guide
8 – Name: Enter name (last name, first name) per letters on keypad. Press # to enter each letter. Press # to enter a comma between last name and first name.
9 – Directory: YES or NO
10 – Msg waiting: YES or NO (to enable Message display on phone)

Deleting Mailboxes
1 – Feature 983
2 – Press MBOX
3 – Press DEL
4 – Mbox: Dial mailbox number to be deleted
5 – Mailbox name is displayed: Press DEL, or QUIT to cancel

Changing Mailboxes
1 – Feature 983
2 – Press MBOX
3 – Press CHNG
4 – Mbox: Dial mailbox number to be changed.
5 – Password: Press RESET to default password to 0000, or NEXT to continue.
6 – Ext: Press CHNG to change the extension assigned to this mailbox, or NEXT to continue.
7 – Service class: Press CHNG to change class of service, or NEXT to continue.
8 – Name: Press CHNG to change the mailbox owner’s name, or NEXT to continue.
9 – Directory: Press CHNG to add or delete from company directory, or NEXT to continue.
10 – Msg waiting: Press CHNG to add or delete message waiting display, or OK to continue.

Answer Lines
1 – Feature 983
2 – Log: Dial 1020000 (3-digit DNs) or 120000 (2-digit DNs)
3 – Press AA
4 – Press LINES
5 – Line number: Dial line number (001-xxx).
6 – Line:xxx Ans:N Press CHNG to Y if auto attendant will always answer the line. If a Night Service key will be used to activate auto attendant answering, set Ans:N.
7 – If a line has been changed to Ans:Y, press TABLE.
8 – If Table:1 is OK press RINGS. (Table 1 is the default greeting table. Change to a different table (1-4) if alternate answering required on the line being programmed.)
9 – Rings:0 – Press CHNG, dial number of rings before auto attendant answers the line, or leave at 0 for immediate answering.
10 – Repeat for each line to be programmed.

Notes For Night Service Mode Auto Attendant Answering:

If the auto attendant will only answer lines in night service mode, line answering will be set to N as per step 6 above.

A night service key is programmed at the control set for the lines to be answered by the auto attendant. The default control set for all lines is the attendant phone (21 or 221).

Night service is programmed in the Norstar system in General admin, Service modes. Ringing sets for night service mode will be set to the port 1 Startalk DN.

If a line should not be answered in night mode by the auto attendant, do not assign that line to the night mode ringing set (Startalk DN).

If a Norstar ICS is being used, then a Ringing group will be programmed, with the Startalk DN assigned to the Ringing group being used for night service.

The feature code for night service is Feature 87 on a compact or modular Norstar with DR5.

The feature code for night service is Feature 871 on an ICS (Service mode 1 is the night service mode for the ICS.)

See your Norstar manuals for more details on Service modes programming.

Company Greetings
1 – Feature 983
2 – Log: Dial 1020000(3-digit DNs) or 120000 (2-digit DNs)
3 – Press AA
4 – Press GRTG
5 – Press GRTG
6 – Greeting: Dial greeting number (1-16).
7 – REC: Record greeting after the tone

Auto Attendant Menu Prompts
1 – Feature 983
2 – Log: Dial 1020000 (3-digit DNs) or 120000 (2-digit DNs)
3 – Press AA
4 – Press GRTG
5 – Press AA
6 – Return to AA: (Y or N) Y will return a caller to the auto attendant menu prompt after leaving a message. N will disconnect the caller after leaving a message.
7 – Press NEXT. AA menu prompt: Press CHNG to Y if display reads N, then press CHNG again
8 – Prompt: Press PRIME (main greeting) or ALT (alternate greeting)
9 – Press REC. Record menu prompt after the tone.

Notes about greetings:

When the auto attendant answers a call, the company greeting plays first, followed immediately (if used) by the auto attendant menu prompt.

The greetings played will depend on the greeting table assigned to a line and the time of day, which allows a different company greeting to be played when a line is answered. This is useful when more than one company is sharing a Norstar phone system, or when special use lines should be answered with a different greeting.

There is a default auto attendant menu prompt recorded in the Startalk. If a customized menu prompt will be used, be sure to tell callers that they can dial # to use the company directory.

Transfer Callers To A Mailbox
1 – While the caller is on the line dial Feature 986, or press a programmed feature key.
2 – At the Mbox: prompt, dial the mailbox number.

Forwarding Calls To Voice Mail
1 – If a call has been transferred to an extension by the auto attendant, the call will be forwarded to that extension’s mailbox after the transfer return interval (4 rings). If no mailbox is assigned to an extension, the call will be forwarded to the general delivery mailbox.
2 – Call forward-no answer, and /or call forward-busy can be used to forward all calls for an extension to its personal mailbox. This includes intercom calls, and any outside lines programmed to ring at that extension. Call forward-busy can be activated by turning on Do Not Disturb at the extension. The call forward extension is the Startalk DN. Call forward is programmed in the Norstar under General Admin – Capabilities -Set abilities.

Logging In To A Mailbox From Your Own Extension
1 – Feature 981
2 – Pswd: Dial 4-digit password

Logging In To A Mailbox From Another’s Extension
1 – Feature 981
2 – Pswd: Dial * to get a Log: prompt
3 – Log: Dial mailbox number and password

Checking Messages From Outside The Office
1 – If the auto attendant answers, dial * *. You will be prompted to dial your mailbox number and password, followed by #.
2 – If a person answers, ask to be transferred to the Startalk DN. You will be prompted for your mailbox number and password, followed by #.

Special Use Mailboxes
1 – Mailbox 100 (3-digit DNs) or 10 (2-digit DNs) is the General Delivery mailbox
2 – Mailbox 102 (3-digit DNs) or 12 (2-digit DNs) is the System Coordinator mailbox
3 – Guest Mailboxes can be set up for temporary use, or for people who work outside of the office. Assign mailbox numbers that will not conflict with active extension numbers if an extension is not being assigned to the mailbox. An extension does not have to be assigned to a mailbox. When adding guest mailboxes, simply press the * key at the Ext: prompt to assign no extension to the mailbox.