Remote Hot Desking

Users can make and receive calls from any office as if using the phone on their own desk. Users have access to the centralized system and personal directory as well as their call logs (available on digital, analog and IP phones).

When a user logs in to a remote IP Office system, all their user settings are transferred to that system.

  • The user’s incoming calls are rerouted across the SCN.

  • The user’s outgoing calls use the settings of the remote IP Office.

  • However some settings may become unusable or may operate differently. For example, if the user uses a time profile for some features, those feature will only work if a time profile of the same name also exists on the remote IP Office.

IP Office supports remote hot desking between IP Office systems within an SCN. The system on which the user configured is termed their home IP Office, all other systems are remote IP Offices. No additional licenses are required to support remote hot desking other than the Voice Networking license on each IP500 V2 within the SCN. A single number provides improved mobility and easy access to familiar features. For example consultants, managers, and lawyers can use their phone services at different offices on different days.

In some scenarios a hot desking user logged in at a remote system will want to dial a number using the system short codes of another system. This can be done using either short codes with the Break Out feature or a programmable button set to Break Out. This feature can be used by any user within the SCN but is of significant use to remote hot deskers.

Note:

Remote hot desking is not supported for use with contact center. Features handled by the phone itself are not affected by hot desking, for example, call log and phone speed dials)


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