Outlook Plugin

Avaya Workplace Client is a SIP-based Unified Communications (UC) client that provides users with real time collaboration capabilities and enables business users to easily manage their day-to-day communications from a single interface. IP Office supports the following operating systems:

 

Device

Supported

Desktop PC

Windows and macOS

Mobile phone

Android and iOS

Avaya Vantage™

Yes

Avaya Workplace Client is a common cross-platform client. The client capabilities vary depending on the platform it is registered with. The supported features in Avaya Workplace Client for IP Office are:

 

  • Top of Mind Home Screen

    • Next meetings showing local calendar schedule or Exchange Web Service/Office 365

    • Local Call History

    • Messages

    • Start Meetings/Launch Spaces dashboard

  • IP Office directory and local contacts

  • Messaging through Avaya Spaces

  • Presence through IP Office server

  • Centralized call log.

  • Dialpad with Redial

  • Desktop integration with Microsoft Outlook and browsers

  • Softphone client audio and video calls

  • Shared control of an associated IP Office deskphone.

Avaya Workplace Client registers with IP Office server as a SIP softphone for audio and video calling, and telephony features. The following features are supported:

  • Point to point audio and video calls (make, receive, and end)

  • Multiple call handling (incoming and outgoing)

  • Hold and retrieve (audio and video calls)

  • Transfer (blind and consultative)

  • Consult conferencing

  • Escalate audio to video call

  • Share control with supported desk phones in the Avaya Workplace Client desktop.

  • CTI Control- Avaya Workplace Client for IP Office can be controlled through other applications such as Avaya Contact Center Select, IP Office Contact Center, IP Office SoftConsole, one-X Portal, Call assistance or Outlook plugin.

    CTI is supported with Avaya Workplace Client for Windows only.

  • Apple push notification service- platform notification service created by Apple Inc. With this service, third-party application developers can send notification events to applications installed on Apple devices when the application is idle in the background or is in quit state.

  • Avaya Workplace Client on Avaya Vantage™

  • Presence and directory integration with Avaya Workplace Client on Avaya Vantage™

  • Enter DTMFs during a call

Avaya Workplace Client on Avaya Vantage™ supports the following features:

  • Making outgoing calls.

  • Handling incoming calls.

  • Putting call on hold and resuming the call.

  • Muting and unmuting a call.

  • Transferring a call.

  • Escalating an audio call to video call and de-escalating video call to audio call.

  • Entering DTMF digits using the keypad.

  • Access your local contacts

  • Access your IP Office contacts by using IP Office directory.

  • Manage your presence status and presence status messages.

Avaya Workplace Client for IP Office limitations:

  • Branch worker – Avaya Workplace Client for IP Office does not support failover between Avaya Aura® core and IP Office Branch.

  • For Instant Messaging, Avaya Workplace Client for IP Office requires either Avaya Spaces or Avaya one-X® Portal for IP Office.

  • CTI control- Avaya IP Office CTI applications supports mute/unmute control, however it will not visually appear in Avaya Workplace Client.

    IP Office does not support video call controls over CTI.

  • The Avaya Workplace Client accesses Workplace Meetings Online using HTTPS, from within the Workplace Meetings tab of the client. The Avaya Workplace Client can access local on-premise Equinox Conferencing in the same way using HTTPS, that is, if the access URL is configured under Workplace Meetings. However, if the Avaya Workplace Client accesses local on-premise Equinox Conferencing through SIP trunks, audio and video will be available but not sharing or conference roster. The same applies for accessing Scopia over SIP trunks too. Even when Avaya Workplace Client accesses local on-premise IP Office Meet Me Conferencing, audio will be available but not sharing or conference roster.

  • Apple Push Notification service (APNs) is a platform notification service created by Apple Inc. This service allows iOS users of Avaya Workplace Client to receive notification of new calls, voicemail messages, and other events. They receive these notifications regardless when the Avaya Workplace Client is idle in the background or is in quit state. However, if Avaya Workplace Client is on suspension, then Avaya Workplace Client automatically starts when a new call or instant message notification arrives.

    Unlike the rest of the world, due to the restriction of CallKit in Chinese applications, Avaya Workplace Client does not display incoming call screen using CallKit. However, an incoming call notification is displayed.