iPhone Client

Avaya Equinox™ for IP Office is a SIP-based Unified Communications (UC) client that provides users with real time collaboration capabilities and enables business users to easily manage their day-to-day communications from a single interface. IP Office supports the following operating systems:

  • Desktop:

    • Windows

    • macOS

  • Mobile phone:

    • Android: From a mobile phone, tablet, or an Avaya Vantage™ device

    • iOS

    noteNote

    In Avaya Vantage™ Release 2.0.1, the K165 and K175 devices support the Avaya Equinox™ client. The K155 device does not support the Avaya Equinox™ client.

Avaya Equinox™ is a common cross-platform client. The client capabilities vary depending on the platform it is registered with. The supported features in Avaya Equinox™ for IP Office are:

  • Top of Mind Home Screen

    • Next meetings showing local calendar schedule or Exchange Web Service/Office 365

    • Local Call History

    • Messages

    • Start Meetings/Launch Spaces dashboard

  • Top of Mind Lite Option for Mobile phones

  • IP Office directory and local contacts

  • Messaging through Avaya Spaces

  • Presence through IP Office server

  • Local call history

  • Dialpad with Redial

  • Desktop integration with Microsoft Outlook and Browsers

  • Softphone client audio and video calls

  • Shared control of an associated IP Office deskphone.

Avaya Equinox™ registers with IP Office server as a SIP softphone for audio and video calling, and telephony features. The following features are supported:

  • Point to point audio and video calls (make, receive, and end)

  • Multiple call handling (incoming and outgoing)

  • Hold and retrieve (audio and video calls)

  • Transfer (blind and consultative)

  • Consult conferencing

  • Escalate audio to video call

  • Share control with supported desk phones in the Avaya Equinox™ desktop client

  • Avaya Equinox™ on Avaya Vantage™

  • Presence and directory integration with Avaya Equinox™ on Avaya Vantage™

  • Enter DTMFs during a call

Avaya Equinox™ client on Avaya Vantage™ supports the following features:

  • Making outgoing calls.

  • Handling incoming calls.

  • Putting call on hold and resuming the call.

  • Muting and unmuting a call.

  • Transferring a call.

  • Escalating an audio call to video call and de-escalating video call to audio call.

  • Entering DTMF digits using the keypad.

  • Access your local contacts

  • Access your IP Office contacts by using IP Office directory.

  • Manage your presence status and presence status messages.

Avaya Equinox™ for IP Office limitations:

  • CTI Control — Avaya Equinox™ for IP Office cannot be controlled through other applications such as Avaya Contact Center Select, IP Office Contact Center, or IP Office SoftConsole.

  • Branch worker — Avaya Equinox™ for IP Office does not support failover between Avaya Aura® core and IP Office Branch.

  • For Instant Messaging, Avaya Equinox™ for IP Office depends on the availability of Avaya Spacesbasic account in the Cloud.

  • The Avaya Equinox™ client accesses Avaya Equinox® Meetings Online using HTTPS, from within the Equinox Meetings tab of the client. The Avaya Equinox™ client can access local on-premise Equinox Conferencing in the same way using HTTPS, that is, if the access URL is configured under Equinox Meetings. However, if the Avaya Equinox™ client accesses local on-premise Equinox Conferencing through SIP trunks, audio and video will be available but not sharing or conference roster. The same applies for accessing Scopia over SIP trunks too. Even when Avaya Equinox™ client accesses local on-premise IP Office Meet Me Conferencing, audio will be available but not sharing or conference roster.