Hunt Groups

A hunt group is a collection of users, typically users handling similar types of calls, for example a sales department. An incoming caller wishing to speak to someone in a group can call one number and the call can be answered by any number of extensions that are members of the hunt group.

There are four ways a hunt group can process calls:

Sequential
One extension at a time sequentially, always starting at the top of the list.
Collective
All extensions in the hunt group simultaneously.
Rotary
Start with the extension in the list immediately following the extension that answered the last hunt group call.
Longest Waiting
Start with the extension that has been free for the longest time period.

Discover more from IP Office Assistance

Subscribe to get the latest posts to your email.