Automatic Callback

A user can set an automatic callback two ways:

  • When calling an extension that is busy, request a call when the extension becomes free.

  • When calling an extension that only rings, request a call when the extension is next used.

Depending on the type of phone a user has, request a call back when free by dialing a short code if an internal busy tone is heard, selecting an option from an interactive menu or pressing a programmed DSS/BLF key. A user can also set a callback when free or a callback when next used using a short code without attempting a call.

This feature is available across both multisite and small community networks.

Register a ringback using Avaya one-X® Portal

Starting with Release 10.1, Avaya one-X® Portal web client provides a “Register a ringback” control on Calls gadget in cases where a user is busy on another call, and the call does not go through to Voicemail. On pressing this control a ringback is registered on IP Office for the called user. When the called user becomes available ringback proceeds as normal. The Directory gadget also similarly provides a control to allow a ringback to be placed against any user with Presence status “Busy-On Call”. It is also possible to cancel a ringback using the same control. The Directory gadget control is limited to system users only and does not apply to personal contacts or hunt group contacts.