Visual Voice

Visual Voice provides the user with a display menu for access to their mailbox rather than having to follow spoken prompts. It can be used with Voicemail Pro (Intuity and IP Office modes) and Embedded Voicemail.

By default Visual voice displays information for the user’s own mailbox and for any other mailboxes for which the user has been configured to receive message waiting indication . When using a programmed Visual Voice button, that button can be configured for a specific other user’s or hunt group’s mailbox. See Creating a Visual Voice Button .

It is supported on most Avaya telephones with multi-line displays (more than 2 lines) and programmable buttons. On telephones that have a display but do not support full visual voice operation, use of the buttons above will trigger normal spoken prompt voicemail access. Access to visual voice can be provided in a number of ways:

  • By default, access to visual voice is triggered by the telephone’s MESSAGES button. This behavior is controlled by the telephone system System  > Voicemail option Messages button goes to Visual Voice.

  • For phones without a Messages button and or when the above option is not enabled, a programmable button for the Visual Voice can be created. See Creating a Visual Voice Button.

  • T3 telephones can access visual voice via the menu selection Menu > Settings > Voicemail Setting. If a Visual Voice programmable button is used on these telephones it will only access the Listen functions.


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