Office Worker

A profile controls whether users can be configured for a number of features. Every user on the system, except users with Basic User profile and non-licensed users, requires one of the user license types.

The table below lists the different user profiles and the features accessible by each profile. Setting a user to a particular profile enables those features by default, but they can be manually disabled if necessary. The number of users that can be configured for each profile is controlled by the user licenses present in the configuration.

Except for a Basic User, a Preferred Edition system license is a prerequisite for any user profile licenses. In a multi-site network, the Preferred Edition license for the central system is automatically shared with other systems in the network, enabling user profile licenses on those other systems. However, each system supporting a Voicemail Pro server still requires its own Preferred Edition license for Voicemail Pro operation.

 

Option

Server Edition PLDS Licensed Systems

Basic User

Office Worker

Power User

Enable Softphone

Yes (On)

Enable one-X Portal Services

Yes (On)

Yes (On)

Enable one-X Telecommuter

Yes (On)

Enable Remote Worker [2]

Yes (Off)

Yes (Off)

Yes (On)

Enable Desktop/Tablet VoIP Client

Yes[3] (Off)

Yes (On)

Yes (On)

Enable Mobile VoIP Client

Yes (On)

Enable MS Teams Client

Yes (On)

Send Mobility Email

Yes (Off)

Web Collaboration

Yes (Off)

Yes (Off)

Non-licensed user

A non-licensed user:

  • Is allowed dial in access and paging.

  • Can be used as a Music on Hold or Analog paging port.

  • Can be authenticated to allow remote access for remote administration.

  • Can make internal and emergency calls as NoUser.

  • Can forward to voice mail box for voice mail box only users.

  • Can be used for internal twinning.

Basic users

New users are created as Basic users by default. Basic users can perform hot-desking, make and receive calls, forward calls, and perform mobile twinning.

Basic user licenses are no longer provisioned. For both new systems and upgrades, the Basic Users field is greyed out.

Office Worker licenses

This option is targeted at users who are working in the office. In conjunction with a wired or wireless Avaya phone, these users are provided with functions to control their communication with a PC. For example, these users can control audio conferences or manage voice mail with an email client (requires a Preferred Edition license).

An Office Worker license enables Avaya Workplace Client for Windows and Mac. The Office Worker license enables a user to use the Unified Messaging Service (UMS) and Avaya one-X® Portal for IP Office without Telecommuter functionality. The license instances are consumed for each user being configured.

 

Order code

License

Description

383105

IPO R10+ MOBILE WORKER 5 TRL LIC

5 licenses for Mobile workers

383107

IPO R10+ OFFICE WORKER 5 TRL LIC

5 licenses for Office workers

307347

IPO-SL R10+ OFFICE WORKER 5 TRL LIC

5 users – Select

Teleworker licenses

This option is targeted at users who are working from home or elsewhere with Internet connection to the office. They are provided with the ability to leverage the PLDS or ISDN using Telecommuter mode, without incurring any remote phone charges.

Teleworker includes the remote worker capability with the package. An Essential Edition license provides 4 remote worker seats. Customers requiring additional seats will need to purchase the Teleworker solution.

The Teleworker license enables a user to use Avaya Workplace Clientfor Windows and Mac, and Avaya one-X® Portal for IP Office. UMS functionality for voice mail or email integration is also enabled, providing synchronization with any IMAP email client. The license instances are consumed for each user being configured.

 

Order code

License

Description

383103

IPO R10+ TELEWORKER 5 TRL LIC

5 users

Mobile Worker licenses

This option is targeted at users with mobile devices. For example, field sales and service staff who are often on the road. These users are provided with features, such as one number access and call control as if in the office, enabling them to never miss a call.

Power User licenses

This option is targeted at key knowledge workers with the need for both Mobile Worker and Teleworker functionality. A Power User license enables Avaya Workplace Client (desktop and mobile) and Avaya Communicator for IP Office for Web.

The Power User license enables a user to use Avaya one-X® Portal for IP Office, all mobility features, and UMS. A Power User license is required to enable conference scheduling in Avaya one-X® Portal for IP Office.

The license instances are consumed for each user being configured.

 

Order code

License

Description

396319

IP Office R11 OFFICE WORKER TO POWER USER 1 UPLIFT LIC

Upgrade from Office Worker to Power User – 1 user

396505

IP OFFICE-SELECT R11 OFFICE WORKER TO POWER USER 1 UPLIFT LIC

Upgrade from Office Worker to Power User – 1 user – Select

396318

IP Office R11 MOBILE TO POWER USER 1 UPLIFT LIC

Upgrade from Mobile Worker to Power User – 1 user

396316

IP Office R11 POWER USER 1 LIC

1 user

396503

IP OfficeSelect R11 POWER USER 1 LIC

1 user – Select

Receptionist licenses

This option is targeted at operators or receptionists and provides a visual computer interface for call handling and management for multiple sites. Up to 10 Receptionist users are supported on each node. Server Edition supports up to 32 Receptionist users, and Server Edition Select supports up to 50.

The Receptionist license also enables a user to use IP Office SoftConsole, a Windows application intended for receptionists and operators. Up to 4 IP Office SoftConsole clients can run at the same time and be licensed on a single IP Office system. Additional licenses can be added.

 

Order code

License

Description

307318

IPO-SL R10+ RECEPTS 1 LIC

1 user

382687

IPO R10+ RECEPTIONIST 1 LIC

1 user

Centralized User license

In IP Office Branch deployments, where IP Office is deployed as a branch of a central Avaya Aura® system, users with a SIP or analog extension can be configured as Centralized users. Every Centralized user requires a Centralized Endpoint license.

Web Collaboration licenses

 

Order code

License

Description

383122

IPO R10+ WEB COLLAB USER 1 LIC

1 user

382918

IPO-SL 10+ WEB COLLAB USR 1 LIC

1 user – Select


Discover more from IP Office Assistance

Subscribe to get the latest posts to your email.