Call Recording

Users can record a call and save the recording to the a voicemail mailbox, a group mailbox or the voice recording library.

When a caller provides detailed information like an address or phone number, the caller hears a warning message or tone that the call is being recorded in some countries. Where call recording is required for quality assurance, administrators can configure IP Office to automatically record a percentage of calls for later review.

Any call on any phone type can be recorded. Where notification of recording needs to be played, the system ignores voicemail port licensing if an insufficient number of voicemail channels have been licensed.

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